Unknown error and login issue

Viewing 4 replies - 1 through 4 (of 4 total)
  • lisa

    (@contentiskey)

    6 years, 6 months ago

    Contact theme and plugin support teams for guidance to fix the errors text showing

    1-DIVI theme support
    https://www.elegantthemes.com/contact/

    2-MapListPro support
    http://www.smartredfox.com/support/

    If you have access to webhosting account, you can temporariliy rename the plugin and theme folders to deactivate. You might be able to get access dashboard to login and and start troubleshooting.

    Make a backup of your site first.

    Thread Starter Richard Moore

    (@daveandpauline)

    6 years, 6 months ago

    Thanks Lisa (@contentiskey), I’ll try that and see how I get on. No access to the webhosting account though.. Can’t make a back up as no way of logging in or accessing the web hosting. Unless you can advise with that?

    lisa

    (@contentiskey)

    6 years, 6 months ago

    Do you have access to files via FTP (using a tool like FileZilla)
    Is it possible to get access to webhosting account?

    Thread Starter Richard Moore

    (@daveandpauline)

    6 years, 6 months ago

    All fixed. Couldn’t have done it without your help.. Thank you Lisa

Viewing 4 replies - 1 through 4 (of 4 total)

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