Wordfence Live Traffic Reporting Errors

  • Resolved acwtfsf87bb

    (@acwtfsf87bb)


    7 years, 7 months ago

    Up until today, Wordfence live traffic worked as it should. Now, however, every hit is logged as from an Unknown Location, all with the same generic IP address. Even my own visits, which I recognize from the activity, are no longer showing as from my IP.

    I have two sites, and both Live Traffic reports are suddenly not logging locations. I have changed nothing in the settings, and as far as I know, my host is doing nothing different. PHP version is 7.1.

    Is this a Wordfence glitch that will resolve itself? Or is it something I need to attend to? If so, what and how.

    Thanks for any help here.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter acwtfsf87bb

    (@acwtfsf87bb)

    7 years, 7 months ago

    Today, Live Traffic is still logging every visitor as from “An Unknown Location” and every visitor has the same IP of 192.168.151.0.

    I went into options and, following the instructions found in the help section, I turned off the cache plugin, then tried each of the choices for how Wordfence gets IPs (with the exception of the Cloudfare option). As instructed, I visited from another browser. Nothing changed. My IP and the IP of any other visitor is still 192.168.151.0. I rechose the first (recommended) option I had originally checked and worked up until yesterday.

    The scan results show no issues; diagnostics says all is okay.

    With the IPs all the same generic address, how can Wordfence do its work? This is suddenly happening on both my sites.

    wfasa

    (@wfasa)

    7 years, 7 months ago

    Hi @acwtfsf87bb!
    Where are these sites hosted? 192.168.151.0 is a private IP so that would indicate you’re inside of the network where the sites are hosted? Are you hosting them yourself on your own machine?

    Thanks!

    Thread Starter acwtfsf87bb

    (@acwtfsf87bb)

    7 years, 7 months ago

    Here’s the weirdest thing – at least it seems so to me … I came awake in the night remembering I’d recently turned on my Apple router’s firewall which I’d never realized was off by default. So I had changed something. This morning first thing I turned it back off and Wordfence was working properly again. Either it was an amazing coincidence or my router firewall was causing a problem.

    Thank you so much for taking the time to reply. All seems well now.

    • This reply was modified 7 years, 7 months ago by acwtfsf87bb.
    • This reply was modified 7 years, 7 months ago by acwtfsf87bb.
    • This reply was modified 7 years, 7 months ago by acwtfsf87bb.
    wfasa

    (@wfasa)

    7 years, 7 months ago

    Hi @acwtfsf87bb,
    That would only make sense if you were hosting the sites yourself. Glad to hear it’s working now though!

    Thread Starter acwtfsf87bb

    (@acwtfsf87bb)

    7 years, 7 months ago

    I’m not hosting the sites myself, so it’s a mystery! Plus, with my firewall turned on, it makes sense thet my own ip would appear as private, but why would visitor ips show as private? Another mystery, the plain traffic counter I used to use, installed on this site just to check, captured the proper ips.

    However, Wordfence ips are now being properly displayed now, my own and visitors’too, so I’m turning my allotted worry-time to another issue for now, LOL

    wfasa

    (@wfasa)

    7 years, 7 months ago

    Hi @acwtfsf87bb,
    It makes no sense at all to be honest. I would probably recommend you reach out to whoever is hosting your site to inquire about this. It’s technically not possible for your firewall to affect how your website sees IP addresses if they’re not in the same network. If your internet service provider is the same as your web host, I suppose they theoretically could be in the same network.

    Thread Starter acwtfsf87bb

    (@acwtfsf87bb)

    7 years, 7 months ago

    My internet service is comcast; they’re not my website host. Perhaps it was a coincidental glitch. The universe can throw some odd things around sometimes. If I get brave, I will turn the router firewall on again and see what happens.

Viewing 7 replies - 1 through 7 (of 7 total)

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