Hey @walacky,
Hope you’re well.
I can’t understand the what error message says, can you show us in English, please? Or if it’s not possible, can you translate it for us?
Cheers,
Oguz
hey,
if you are thinking about the message over the input-fields, it is a call to action message to subscribe, so it does not matter.
i dont see an error message, just the red “!” icon after clicking submit (“Feliratkozás” in the picture)
https://screenshots.firefox.com/RV7cEh4OyE7EQsvR/screenshots.firefox.com
ps: you can check it on the linked site (pbest.hu) by clicking as shown in the screenshot:
https://screenshots.firefox.com/XrQwNVLu3tYKpB3B/pbest.hu
Hey @walacky,
Hope you’re well.
I checked on your site and can replicate thanks for the information. But when I try on my test site I can’t replicate it. First I want to ask did you change form fields settings?
Editing name section can cause similar problems for some email services. So maybe setting them to original can fix it.
If not, can you try plugin conflict test? You just need to deactivate all other plugins and try with only Hustle, also try with default Twenty Seventeen theme. If it solves try to activate plugins one by one until replicate the problem and let me know which plugin conflicting.
Cheers,
Oguz
Hey,
there is my form’s setting, i think it is the same like yours:
https://screenshots.firefox.com/7ogrdOQL6CGwL4D9/pbest.hu
However, i’ve tried a plugin conflict test, i’ve deactivated all other plugins, but the subscription still not worked 🙁
Do you have any other idea? It would be very urgent for me!
Thanks in advance!
Hey @walacky,
Hope you’re well.
SendinBlue gives two different API keys, are you sure you added correct one? Hustle works with v2 API, can you check that?
Also, can you give a try to WordPress debug logging, maybe it can give more information about the problem? You need to add these codes to your wp-config.php file;
/* Debug Settings */
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
/* End of Debug Settings */
After trying Hustle again check your wp-content folder, if there is debug.log file please let me know the content of it.
Cheers,
Oguz
Hey Oguz,
Yes, i am using SendinBlue v2 API.
I’ve tried to add this code to my wp-config.php file, but after i added it, the site showed only a blank screen and i couldn’t try Hustle again, so i reseted wp-config.
What could be the problem?
thanks,
Balazs
Hello @walacky
Hope all is well!
Please make sure the code is added above /* That's all, stop editing! Happy blogging. */ line, in the wp-config.php file.
Make sure there is no other define('WP_DEBUG', true); line added. If it is please replace it with the code shared in the above reply.
Replicate the issue again and looks for a debug.log file, in the wp-content folder.
Please share the file with us.
Cheers,
Nastia
Hi Nastia,
I’ve added the code after /* That's all, stop editing! Happy blogging. */ and updated the wp-config, and the site loads correctly now. Than i replicated the issue many times, but i don’t see any debug.log file in the wp-content folder..
WP_DEBUG is enabled: https://screenshots.firefox.com/e7cbn6ripEM36gw0/null
However, i’ve tried to disable all scripts except hustle but the validation still not working.
Thanks for helping again,
Balazs
Hey @walacky,
Hope you’re well.
Can you also check the PHP error logs? If you are using cPanel to manage hosting, there should be button about that. Otherwise, you can ask for help from hosting provider to get PHP error logs.
By the way, did you try changing theme before? I can’t replicate the problem on my side so it’s really hard to understand what caused it without any conflict or any log related to it so we should find a way to replicate it or at least an error message. Maybe you can try Hustle on fresh install new website and if you can replicate it, it can be related something on your server. Then please share with us the server details like, PHP, Apache, MySQL and OS versions.
Cheers,
Oguz
Hello @walack
Hope you’re doing well!
We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.
Have a nice day!
Cheers,
Nastia
