YITH Advanced Refund System for WooCommerce

Description

YITH Advanced Refund System for WooCommerce makes refund requests accessible and easily manageable both from the user’s and the customer’s side.

Main features

  • Allow customers to request refunds for the entire order.
  • Customers can send messages to the admin, and the admin can answer them.
  • Approve or reject refund requests. Set on processing for physical products. If needed, set the request on hold status.
  • Close the request when you want to close the exchange of messages on a specific refund request.
  • Send email notifications to customers every time the request status is updated.

Languages

Available languages:

  • English

WPML

Take advantage of WPML compatibility. Feel free to translate your plugin easily using the most popular and powerful tool for multi-language sites, WPML.

YITH Advanced Refund System for WooCommerce is 100% WPML Compatible

Premium Live Demo

Do you want to discover all plugin features? Would you like to try them?

Use our testing sandbox. By accessing our testing platform, you will be able to discover all plugin features and test the plugin as your prefer, both in back end and in front end.

What are you waiting for? Try the official “live demo” of the plugin right now and click on the “LAUNCH ADMIN DEMO” link that you find in the topbar.

Documentation

Please, read the the official documentation of YITH Advanced Refund System for WooCommerce to learn more about all plugin features.

Suggestions

If you have suggestions about how to improve YITH Advanced Refund System for WooCommerce, you can email us
so we can bundle them into the next plugin release.

Translators

If you have created your own language pack, or have an update for an existing one,
you can send gettext PO and MO file
use
so we can bundle it into YITH Advanced Refund System for WooCommerce languages.

Available Languages

  • English

Screenshots

  • In the order details, the customer can ask for a refund.
  • While making the request, the customer can insert an initial message explaining the reason for the refund request.
  • In My Refund Request page, customers can take a look at all requests placed.
  • Customers can see the details of a refund request, send new messages and see the messages history.
  • The administrator can manage all the refund requests received on a dedicated page.
  • Manage refund request page. In this page, the administrator can do refunds, reject the request, set as processing or on hold. The administrator can also send messages to the customer.
  • General settings of the plugin.
  • On Orders page, there is a Refund request column to identify quickly all the orders which contain refund requests. Also, there is a view to filter orders and show only those with refund requests.
  • Email notification when customers make a new refund request.
  • When customers make new refund requests, the administrator will be notified too.
  • The customers will be notified when the administrator gets in touch with them.
  • The administrator will be notified when customers send new messages.
  • Email notification when a request goes to "processing".
  • Email notification when a request goes to "on hold".
  • Notify customers when their requests have been approved.
  • Notify customers when their requests have been rejected.

Installation

Important: firstly, you have to download and activate the WooCommerce plugin, which is mandatory for YITH Advanced Refund System for WooCommerce to be working.
If the WooCommerce plugin is active, you will just need to activate the plugin YITH Advanced Refund System for WooCommerce.

Configuration

YITH Advanced Refund System for WooCommerce will add a new tab called “Advanced Refund System” inside the YITH Plugins menu item. You will be able to configure all the plugin settings from that page.

  1. Unzip the downloaded zip file.
  2. Upload the plugin folder into the wp-content/plugins/ directory of your WordPress site.
  3. Activate YITH Advanced Refund System for WooCommerce from Plugins page.

FAQ

Installation Instructions

Important: firstly, you have to download and activate the WooCommerce plugin, which is mandatory for YITH Advanced Refund System for WooCommerce to be working.
If the WooCommerce plugin is active, you will just need to activate the plugin YITH Advanced Refund System for WooCommerce.

Configuration

YITH Advanced Refund System for WooCommerce will add a new tab called “Advanced Refund System” inside the YITH Plugins menu item. You will be able to configure all the plugin settings from that page.

  1. Unzip the downloaded zip file.
  2. Upload the plugin folder into the wp-content/plugins/ directory of your WordPress site.
  3. Activate YITH Advanced Refund System for WooCommerce from Plugins page.
What are the statuses “processing” and “on hold” for?

These statuses are designed to give a complete and meaningful feedback to customers. “Processing” is for physical products: when you receive a request for physical products, you may need to wait for products to be returned before taking any decision. Meanwhile, you can set the request to this status. “On hold” is designed to inform customers that the request is paused due to a third party, not controllable by you.

Does the plugin manage refunds with taxes?

Yes, if your shop works with taxes, you can easily make refunds with taxes included.

Can a customer write me messages endlessly?

When you approve or reject a request, you are able to close the request and disable new message option on the request.

Reviews

Read all 1 review

Contributors & Developers

“YITH Advanced Refund System for WooCommerce” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

Version 1.0.1 – Released: Nov 21, 2017

  • New: prettyPhoto library
  • Update: plugin-fw
  • Fix: missing strings in language file
  • Fix: restock items function

Version 1.0.0 – Released: Jun 26, 2017

  • First release