Title: WebToffee EU Customer Withdrawal Button for WooCommerce Author: WebToffee Published: June 11, 2026 Last modified: June 11, 2026 --- Search plugins ![](https://ps.w.org/wt-eu-withdrawal-button/assets/banner-772x250.png?rev=3568316) ![](https://ps.w.org/wt-eu-withdrawal-button/assets/icon-256x256.png?rev=3568316) # WebToffee EU Customer Withdrawal Button for WooCommerce By [WebToffee](https://profiles.wordpress.org/webtoffee/) [Download](https://downloads.wordpress.org/plugin/wt-eu-withdrawal-button.1.0.0.zip) * [Details](https://wordpress.org/plugins/wt-eu-withdrawal-button/#description) * [Reviews](https://wordpress.org/plugins/wt-eu-withdrawal-button/#reviews) * [Installation](https://wordpress.org/plugins/wt-eu-withdrawal-button/#installation) * [Development](https://wordpress.org/plugins/wt-eu-withdrawal-button/#developers) [Support](https://wordpress.org/support/plugin/wt-eu-withdrawal-button/) ## Description From June 19, 2026, EU Directive 2023/2673 requires every online store selling to EU consumers to provide a clear, easily accessible online withdrawal function. Customers must be able to cancel a purchase digitally — just as easily as they placed the order. **EU Withdrawal Button for WooCommerce** by WebToffee makes it straightforward to comply. The plugin adds a withdrawal button to the customer’s My Account orders page, a guided withdrawal form, a two-step confirmation flow, and a dedicated admin dashboard to manage all incoming requests. No coding required. Works right out of the box. #### What the plugin does **For your customers:** * A “Request Withdrawal” button appears directly on the My Account orders list — visible only during the active withdrawal period * Customers can select which items to withdraw (full order or individual products) * A simple form collects their name, email, and an optional reason * A confirmation step prevents accidental submissions (“Are you sure you want to submit this withdrawal request?”) * Customers receive an email confirmation once the request is submitted **For you as the store admin:** * A clean Withdrawals dashboard under WooCommerce > Withdrawals shows all requests at a glance * At-a-glance stats: open requests and approvals over the last 30 days * Filter requests by status, date range, or order number * View full request details — order info, customer email, request type, reason, and a complete activity log * Approve or reject requests with one click #### Key features * **Withdrawal button on the orders page** — visible to customers within the configured withdrawal window * **Partial withdrawal support** — customers can withdraw individual items instead of the entire order * **Two-step confirmation flow** — meets the directive’s requirement to confirm the customer’s intent * **Dedicated admin dashboard** — manage, filter, approve, or reject all withdrawal requests in one place * **Automatic footer link** — optionally embed a withdrawal link in your store footer to meet visibility requirements * **Configurable withdrawal period** — set the window to 2, 7, 14, or 30 days ( EU standard is 14 days) * **Product exclusions** — exclude virtual, downloadable, grouped, or external/ affiliate products from withdrawal eligibility * **Order status automation** — automatically update order status when a request is submitted or approved * **Reason field** — optionally require customers to provide a reason when submitting a request * **Display scope control** — show the withdrawal form globally or limit it to WooCommerce pages only * **Data management** — optionally delete all plugin data on uninstall #### Why this matters Under [EU Directive 2023/2673](https://eur-lex.europa.eu/eli/dir/2023/2673/oj/eng), any business that lets EU consumers sign up for or purchase something online must also let them cancel online — through the same website or app. Simply hiding a withdrawal form in a footer PDF or asking customers to email you is no longer sufficient. The directive specifically requires: * A withdrawal function that is **prominently displayed** and **continuously available** during the withdrawal period * The function must be **clearly labelled** (e.g. “Withdraw from contract here” or similar) * A **two-step confirmation** to prevent accidental withdrawals * An **acknowledgement of receipt** sent to the customer on a durable medium (e. g. email) This plugin implements all of the above. #### Getting started 1. Install and activate the plugin 2. Go to **WooCommerce > Withdrawals > Settings** to configure your preferences 3. Set your withdrawal page, period, and footer link options 4. Publish the withdrawal page (created automatically as a draft on installation) 5. Test the flow by placing a test order and using the Request Withdrawal button #### Support For questions or assistance, visit our [support page](https://wordpress.org/support/plugin/eu-withdrawal-button/). ## Screenshots [⌊Withdrawal request form⌉⌊Withdrawal request form⌉[ Withdrawal request form [⌊Withdrawal request details⌉⌊Withdrawal request details⌉[ Withdrawal request details [⌊EU Withdrawal Button Plugin settings⌉⌊EU Withdrawal Button Plugin settings⌉[ EU Withdrawal Button Plugin settings [⌊Admin withdrawals dashboard⌉⌊Admin withdrawals dashboard⌉[ Admin withdrawals dashboard ## Installation #### Automatic Installation (Recommended) 1. Log in to your WordPress admin 2. Go to **Plugins > Add New** 3. Search for **EU Withdrawal Button for WooCommerce** 4. Click **Install Now**, then **Activate** 5. Navigate to **WooCommerce > Withdrawals > Settings** to configure the plugin #### Manual Installation 1. Download the plugin zip file 2. Go to **Plugins > Add New > Upload Plugin** 3. Upload the zip file and click **Install Now** 4. Activate the plugin 5. Navigate to **WooCommerce > Withdrawals > Settings** to get started ## FAQ ### Is this plugin required for all WooCommerce stores? If your store sells to consumers in the EU, yes — from June 19, 2026, EU Directive 2023/2673 requires an accessible online withdrawal function. This applies regardless of where your business is based. ### What is the standard withdrawal period? The EU standard is 14 calendar days from the date of purchase (or from when the customer receives the pre-contractual information, if later). You can configure the withdrawal period in the plugin settings. ### Can customers withdraw only part of an order? Yes. When partial withdrawals are enabled in settings, customers can select individual items from an order to withdraw rather than cancelling the entire order. ### Does the plugin work for guest customers? The withdrawal button on the My Account page is visible to logged-in customers. For guest order support, you can direct customers to the standalone withdrawal page using the footer link or a shortcode. ### Where does the withdrawal button appear? The “Request Withdrawal” button appears on the customer’s My Account > Orders page, next to eligible orders within the active withdrawal window. ### How do I add the withdrawal link to my store footer? Go to **WooCommerce > Withdrawals > Settings** and enable the **Embed footer link** option. You can customise the link text (default: “Request Withdrawal”). ### Can I exclude certain product types? Yes. Under the Exclusions section in settings, you can exclude Virtual, Downloadable, Grouped, and External/Affiliate products from withdrawal eligibility. ### Does the plugin send a confirmation email to customers? Yes. Customers receive an email confirmation once their withdrawal request is submitted. This satisfies the directive’s requirement to acknowledge receipt on a durable medium. ### What happens to the data if I uninstall the plugin? By default, plugin data is retained when you uninstall. If you want all data (settings, withdrawal requests, database tables) removed on uninstall, enable the **Delete data on uninstall** option in settings. Note: this action is irreversible. ### Does this plugin guarantee legal compliance? The plugin implements the technical requirements of EU Directive 2023/2673 as understood at the time of release. However, it does not constitute legal advice. We recommend consulting a legal professional to ensure your store meets all applicable requirements in your jurisdiction. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “WebToffee EU Customer Withdrawal Button for WooCommerce” is open source software. The following people have contributed to this plugin. Contributors * [ WebToffee ](https://profiles.wordpress.org/webtoffee/) [Translate “WebToffee EU Customer Withdrawal Button for WooCommerce” into your language.](https://translate.wordpress.org/projects/wp-plugins/wt-eu-withdrawal-button) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/wt-eu-withdrawal-button/), check out the [SVN repository](https://plugins.svn.wordpress.org/wt-eu-withdrawal-button/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/wt-eu-withdrawal-button/) by [RSS](https://plugins.trac.wordpress.org/log/wt-eu-withdrawal-button/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0.0 * Initial release. * Customer withdrawal form (logged-in and guest). * React admin dashboard for request management. * Custom order statuses: Pending Withdrawal, Withdrawn. * WooCommerce Settings tab integration. * Product type based exclusions. * Configurable withdrawal period. * WooCommerce email notifications. * HPOS compatibility. * REST API. * My Account integration. ## Meta * Version **1.0.0** * Last updated **10 hours ago** * Active installations **Fewer than 10** * WordPress version ** 6.0 or higher ** * Tested up to **7.0** * PHP version ** 7.4 or higher ** * Tags * [eu directive](https://wordpress.org/plugins/tags/eu-directive/)[right of withdrawal](https://wordpress.org/plugins/tags/right-of-withdrawal/) [woocommerce](https://wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://wordpress.org/plugins/wt-eu-withdrawal-button/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/wt-eu-withdrawal-button/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/wt-eu-withdrawal-button/reviews/) ## Contributors * [ WebToffee ](https://profiles.wordpress.org/webtoffee/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/wt-eu-withdrawal-button/)