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Plugin Directory

IDB Support Tickets

An open source help desk and support ticket system for WordPress using jQuery. Easy to use for both users & admins.

5.0.0

  • COMING SOON:
  • Added: Assign specific support staff to a single or multiple departments (added in 4.9.41)
  • Added: Option for the ticket creator to choose a specific person from the department admins while creating the ticket (admin must enable this feature, as it's disabled by default)
  • Added: Ability to edit radio, checkboxes, and drop downs
  • Added: Ability to define custom states such as Pending, Need More Info, or any other phrase to describe a ticket state
  • Added: Tons of additional information is sent with each email, such as the user who opened the ticket
  • Fixed: You no longer receive an email when you reply to your own ticket (implemented in 4.7.30)
  • Updated: Get rid of delete_ticket.php, reply_ticket.php, and submit_ticket.php and move functionality into /php/publicajax.php (done as of 4.8.4)
  • Added: The ability to have different custom fields display depending on the selected department while creating a ticket.
  • Updated: New easier to use and less buggy permission system allows you to easily fine tune who can administrate what tickets (started in 4.7.32)
  • Added: the ability for users to reply by email
  • Added: the ability to search through ticket content (backend always, frontend on public guest enabled blogs.)
  • Updated: Added randomized addition to filenames & updated the file upload presentation (added in 4.9.29 as beta feature, went live for all in 4.9.33)

4.9.47

  • Added: A bunch of new CC options added
  • Updated: Changed the description of email address over-ride setting so that it accurately described the feature

4.9.46

  • Updated: The .POT file has been updated to the latest version

4.9.45

  • Fixed: Patched a few 404 issues with images in the admin panel
  • Added: Created a new setting for changing the text of the Create New Ticket button.
  • Updated: Slight admin UI adjustment

4.9.44

  • Fixed: UTF8 and other non-latin characters should now work properly with the new departments system
  • Fixed: Parent department can now be left blank when creating a new department

4.9.43

  • Added: Print to PDF feature added to beta features (to use it, turn on beta testing from wp-admin > Support Tickets > Settings > General > Enable & Test Beta Features? > and set to True) Currently not UTF8 compatible. Currently no replies are included. Working on fixing both and more.
  • Fixed: Network activation fixed

4.9.42

4.9.41

  • Added: New department system is now live. This system lays the ground work for many of the new improvements coming in IDB Support Tickets version 5.0

4.9.40

  • Updated: The .POT file has been updated to the latest version

4.9.39

  • Fixed: Patched an issue with email replies to admin failing

4.9.38

  • Fixed: Patched a problem for certain timezones where Last Updated by an Admin was not changing even if an admin was the last to reply

4.9.37

  • Added: New "Show Advanced Settings" option. This is set to false by default, and will hide several options that do not often need to be edited.

4.9.36

  • Added: Includes a new patch for those who have MySQL timezones mismatched with their PHP timezones. wp-admin > Support Tickets > Settings > General > Force Sync MySQL timezone to PHP timezone? >
  • Updated: The .POT file has been updated to the latest version

4.9.35

  • Updated: Finally gave the overview dashboard widget a good revision, reflecting the new name and adding visual cues as to what open tickets need immediate attention

4.9.34

  • Added: Error message now displayed on failed ticket creation

4.9.33

  • Updated: Added randomized addition to filenames & updated the file upload presentation (now out of beta)

4.9.32

  • Updated: Thanks to Ahrale, the Hebrew translation of IDB Support Tickets is now up to date.

4.9.31

  • Updated: The .POT file has been updated to the latest version

4.9.30

  • Added: New option on the Guests tab to hide register/login link that appears when you a user is not logged in

4.9.29

  • Added: (Enable beta testing to test this new feature) Added randomized addition to filenames & updated the file upload presentation (added 4.9.29 if you turn on beta testing)

4.9.28

  • Fixed: Suppressed a PHP warning

4.9.27

  • Added: You can now easily rename the TITLE and YOUR MESSAGE form fields from the settings, custom fields tab.

4.9.26

  • Updated: Compatible with 4.1 and 4.2 nightly build

4.9.25

  • Updated: Rebranded to match my other plugins

4.9.24

  • Updated: Added an entry to the FAQ regarding bbPress troubleshooting
  • Updated: Minor bbPress permission addition for wpsc Suppport Tickets

4.9.23

  • Updated: Implemented a better way to insure paragraphs are saved in the text editor for ticket submission and reply

4.9.22

  • Added: The opened and closed tabs inside the tickets list now shows the ID of the ticket.

4.9.21

  • Fixed: Patched an issue where a guest's very first ticket would not post correctly

4.9.20

  • Updated: Several more tiny little performance tweaks to further improve the code

4.9.19

  • Updated: Several tiny little performance tweaks. If it adds up to a few seconds saved on loading times over the course a year, then it's totally worth the minimal effort.

4.9.18

  • Updated: Sectioned off email coding that was wasting resources even when the wpsc Support Tickets email system was disabled

4.9.17

  • Updated: Another slight update to the countries list.

4.9.16

  • Updated: Removed several duplicated countries from the country list

4.9.15

  • Updated: The .POT file for the warning message regarding the potential dangers of the email over ride system added in 4.9.14

4.9.14

  • Added: Wrote a warning message regarding the potential dangers of the email over ride system
  • Updated: The .POT file has been updated to the latest version to account for the next text added in 4.9.13

4.9.13

  • Added: New option to edit the over ride email sent from address
  • Updated: Email settings tab now has all 3 over ride settings together in a box

4.9.12

  • Updated: The .POT file has been updated to the latest version

4.9.11

  • Added: Put a couple of links to the documentation inside the plugin for convenience

4.9.10

  • Fixed: Option is now checked correctly toggle on/off the changes to email

4.9.9

  • Added: Created an option to toggle on/off the changes to email's from and name (in the Email Settings.) By default the over ride is now off, instead of on.

4.9.8

  • Added: Country of East Timor added to country list
  • Added: Country of South Sudan added to country list
  • Added: Country of Kosovo added to country list
  • Updated: "Former Yugoslav" removed from the Republic of Macedonia, to reflect the country's official name

4.9.7

  • Updated: Split "Serbia & Montenegro" into Montenegro and Serbia to reflect the current state of those countries.
  • Updated: Minor refactor

4.9.6

  • Fixed: Dashboard widgets should now work for Super Admins.

4.9.5

  • Updated: die() replaced with wp_die()

4.9.4

  • Added: In the General Settings, you can now toggle on/off beta features. New beta features will be coming out over the next several months.

4.9.3

  • Updated: Minor little refactor.

4.9.2

  • Updated: When creating a ticket on behalf of a user, you can now see the email address of the user in the drop down list

4.9.1

  • Updated: The .POT file has been updated to the latest version
  • Updated: Fixed typo

4.9.0

  • Updated: Admin UI overhaul. It is now updated to match my other plugins, which will all soon share the same unified user interface.

4.8.9

  • Minor form update

4.8.8

  • Fixed: Patched a bug that was causing the admin CSS to load on all admin pages
  • Added: New setting lets you disable all emails

4.8.7

  • Updated: charset tweak

4.8.6

  • Added: New beta testing option being added

4.8.5

  • Fixed: Patched a bug related to the changes in 4.8.4 and deleting tickets.

4.8.4

  • Updated: delete_ticket.php has been deleted and correctly replaced with calls to admin-post.php instead

4.8.3

  • Updated: reply_ticket.php and submit_ticket.php have been deleted and correctly replaced with calls to admin-post.php instead

4.8.2

  • Fixed: utf-8 is now correctly set as the default email encoding

4.8.1

  • Added: New option which allows you to hide guest emails on support tickets

4.8.0

  • Added: Support for 7 charsets added for email encoding
  • Updated: Email system refactored to increase abilities and fix bugs

4.7.34

  • Updated: The .POT file has been updated to the latest version

4.7.33

  • Fixed: Patched an issue with the new option from 4.7.31

4.7.32

  • Fixed: Multisite Network Activation now works correctly
  • Updated: A couple of performance enhancements through slight refactoring, the start of a new permission system, and some updated comments in the code

4.7.31

  • Added: New option which allows you to hide guest emails from the list of tickets

4.7.30

  • Fixed: You no longer receive an email when you reply to your own ticket

4.7.29

  • Added: Automatically changes email address and email sent from name with new settings in the admin panel settings

4.7.28

  • Updated: Switched the settings headers from H2 to H1 for better clarity
  • Updated: More work on 5.0 implemented

4.7.27

  • Added: Lots of the ground work for the version 5.0.0 features listed above were implemented

4.7.26

  • Updated: Small aesthetic improvement to admin page

4.7.25

  • Updated: Added the CSS ID #wpscSupportTicketsRegisterMessage so that registration message can be hidden or changed via CSS or Javascript

4.7.24

  • Fixed: Sigh. bbPress stopped working again, so I had to make all wpsc Support Ticket admins full bbPress admins to fix it
  • Updated: Moved most admin ajax to /php/adminajax.php and some public ajax moved to /php/publicajax.php

4.7.23

  • Updated: The .POT file has been updated to the latest version

4.7.22

  • Fixed: Replaced date() function calls with date_i18n() calls instead.

4.7.21

  • Fixed: Line breaks should now properly work on all platforms when creating or replying to a ticket.

4.7.20

  • Fixed: Patched a couple of localization problems

4.7.19

  • Added: Starting the process of adding 'department_admins', which will allow the admin to assign specific support staff to a single or multiple departments

4.7.18

  • Updated: Minor point release to update the pot file to reflect the added text from 4.7.17

4.7.17

  • Added: Option for the ticket admin to not send an email when replying

4.7.16

  • Fixed: Patched an issue that caused a bunch of backslashes to get added in emails
  • Updated: Latest .POT file to sync with the new text added in 4.7.15

4.7.15

  • Added: New option allows admin to hide or show severity field during ticket creation

4.7.14

  • Updated: Updated the POT file so as to include the changes in 4.7.12 and 4.7.13

4.7.13

  • Updated: Countries are now translatable strings

4.7.12

  • Updated: More translatable strings added

4.7.11

  • Updated: Reverted to 4.7.5

4.7.10

  • Fixed: Patched another issue introduced in 4.7.8 which prevented new ticket creation :(

4.7.9

  • Fixed: Patched a loading issue introduced in 4.7.8

4.7.8

  • Added: When show all tickets to guests is enabled, will now show the ticket list without first needing an email address

4.7.7

  • Updated: Removed outdated error message

4.7.6

  • Updated: Working on Jetpack incompatibly

4.7.5

  • Updated: Updated the pot file to reflect the added translations from 4.7.2.

4.7.4

  • Updated: Made progress on allowing edit custom fields, also slightly redesigned part of the admin page for custom fields

4.7.3

  • Fixed: Patched an issue that prevent BBPress from showing up in the admin panel

4.7.2

  • Updated: Updated the pot file
  • Updated: More translatable strings converted for i18n

4.7.1

  • Updated: Changed the readme.txt to remove excess tags

4.7.0

  • Updated: Radio buttons and drop downs now enabled for custom user fields. Checkboxes will be enabled in an update very soon, as well as the ability to edit radios, dropdowns, and checkboxes (right now you have to delete the old one and create a new one)

4.6.4

4.6.3

  • Updated: Updated the pot file

4.6.2

  • Removed: Deleted bug reporting links since they were hardly being used

4.6.1

  • Fixed: Patched an issue where Open and Closed statuses were not being translated.

4.6.0

  • Added: Severity can be set when ticket submitted
  • Added: Severity is now editable

4.5.1

  • Updated: Changed the way emails are saved

4.5.0

  • Added: 3 new custom field types: dropdown, checkbox, and radio input
  • Updated: A little tlc given to the New Custom Field admin page
  • Updated: Minimum supported WordPress version bumped up to 3.5.0 to accurate reflect the current codebase

4.4.3

4.4.2

4.4.1

  • Updated: .POT language file updated to the latest version

4.4.0

  • Added: Two new options allow you to include the ticket or replies content inside the emails that are sent on new tickets and new replies
  • Added: New ticket and reply email subject lines now include the ticket's title
  • Added: Added the Report a Bug, and Suggest a Feature links into the header.
  • Updated: Settings page got a slight redesign

4.3.2

  • Updated: .POT language file updated to the latest version

4.3.1

  • Fixed: Patched a bug that was preventing guests from posting

4.3.0

  • Added: Introduced the ability for admin's to create tickets on behalf of other users inside the admin panel

4.2.0

  • Fixed: Bugfix where saving custom fields weren't saving or sorting, and other misc issues

4.1.2

4.1.1

  • Updated: .POT language file updated to the latest version

4.1.0

  • Added: 2 new settings added so that you can control where your custom fields are displayed on ticket creation, and on the frontend. Options are before everything, before message, after message, or after attachment.
  • Fixed: Corrected an unclosed P tag on the options page
  • Fixed: Deleted an extra closing DIV on the options page

4.0.1

  • Fixed: Patched a minor issue with the custom fields

4.0.0

  • Added: Custom fields added
  • Fixed: Misc PHP warnings were fixed
  • Fixed: Minor small tweaks and fixes

3.0.8

  • Updated: .POT language file updated to the latest version

3.0.7

  • Added: Czech translation added

3.0.6

  • Removed: Unused script

3.0.5

  • Updated: .POT language file updated to the latest version

3.0.4

  • Fixed: Patched an issue where the script was using UTC time instead of the time set in WordPress admin panel

3.0.3

  • Fixed: Patched an issue where REPLYING to a ticket without an upload was causing issues on certain servers

3.0.2

  • Fixed: Patched an issue where submitting a ticket without an upload was causing issues on certain servers

3.0.1

  • Fixed: Patched a couple warnings and other small errors in the 3.0 release
  • Updated: .POT language file updated to the latest version
  • Fixed: Tried to fix a timeout issue on sites with lots of tickets when viewing stats

3.0.0

  • Added: Open ticket time added to PRO
  • Added: Time it took to resolve tickets added to PRO
  • Added: Stats added to PRO
  • Fixed: Patched a small issue with file attachments in PRO

2.2.1

  • Fixed: Patched an issue where the new ticket button would accidently submit the ticket form prematurely

2.2.0

  • Fixed: Patched an issue where submitting a ticket without an upload was causing issues on certain servers

2.1.2

  • Updated: Changed the unauthorized message to something more direct

2.1.1

  • Fixed: Patched a bug where if all users could view all tickets, clicking on most tickets incorrectly stated they were last updated by you

2.1.0

  • Fixed: Resolved a plugin conflict between this and the AG Custom Admin plugin
  • Fixed: HTML markup using nicEdit in the admin panel should now work correctly
  • Fixed: Patched a bug where slashes were added to HTML emails
  • Fixed: Patched a bug where the Update Settings button would be unclickable at times
  • Fixed: Patched a bug where if all users could view all tickets, most tickets incorrectly stated they were last updated by you

2.0.5

  • Fixed: Patched an issue where backslashes were being added to HTML emails

2.0.4

  • Fixed: Hopefully patched some bugs affecting some users

2.0.3

  • Minor update

2.0.2

  • Fixed: Patched an issue where settings were not saving correctly

2.0.1

  • Updated: Language .POT file updated for changes in 2.0

2.0.0

  • Added: Tons of new features for PRO users
  • Added: Created options page
  • Added: Added many action hooks to extend functionality
  • Updated: Removed depreciated functions

1.9.1

  • Fixed: For users with session issues, guest accounts should now work properly

1.9.0

  • Updated: Admin can now see the guests email address

1.8.12

1.8.11

  • Added: Serbian (српски) translation provided by WPdiscounts @ http://wpdiscounts.com
  • Updated: NL translation minor update

1.8.10

  • Fixed: Bug fix during activation

1.8.9

  • Fixed: Incompatibilities between wpscSupportTicket and Jetpack were resolved.

1.8.8

1.8.7

  • Added: Italian (Italiano) translation provided by Pino Cinelli

1.8.6

  • Added: Russian (ру́сский язы́к, russkiy yazyk) translation provided by Login Roman

1.8.5

  • Added: Finnish (Suomi) translation provided by Mikko Ohtonen http://twitter.com/mopetti
  • Added: Dutch (Nederlands) translation provided by Jos Wolbers

1.8.4

1.8.3

  • Fixed: Corrected two strings that were not properly registered for translation

1.8.2

1.8.1

  • Fixed: Fixed a javascript error regression that emerged in the 1.8.0 release.

1.8.0

  • Fixed: Theme compatibility greatly improved. Some themes break inline javascript, so I removed inline javascript function definitions, and localized them for WordPress.
  • Updated: Updated the French translation

1.7.7

  • Added: Norwegian translation provided by Rune Kristoffersen
  • Added: Hawaien88 for the French translate. -> Merci à Hawaien88 pour la traduction Française.

1.7.6

  • Updated: Added a few missing classes from buttons
  • Updated: Updated the Swedish translation

1.7.5

  • Updated: Updated the POT file in the /languages/ directory
  • Updated: Updated the Swedish translation

1.7.4

  • Updated: A few missed translation strings were caught and are now translatable

1.7.3

  • Updated: Updated the POT file in the /languages/ directory
  • Updated: Updated the Swedish translation

1.7.2

  • Updated: A few missed translation strings were caught and are now translatable

1.7.1

  • Updated: Added the POT file into the /languages/ directory
  • Updated: Updated the Swedish translation

1.7.0

  • Added: Swedish translation provided by Stefan Johansson
  • Added: Languages folder added.
  • Updated: Text domain of wpsc-support-tickets manually added to all translatable strings
  • Updated: A few missed translation strings were caught and are now translatable

1.6.1

  • Fixed: Turned off error reporting

1.6.0

  • Updated: Fixed issue with WordPress 3.4 Beta 1

1.5.0

  • Fixed: SSL support added. Removed references to WP_PLUGIN_URL and replaced them with plugin_url() which supports SSL
  • Updated: A few strings that were not previously translatable have now become so. Expect a German translation soon.
  • Info: Minimum required WordPress version changed to 3.0

1.4.0

  • Added: You can now see who posted last on a ticket, either a staff member or the ticket creator. This is in the front end, the admin panel, and the admin dashboard widget. Note that staff replies that were made before you updated to this version will not work correctly.
  • Fixed: Patched issue where the register URL was not always correctly formatted when certain conditions were met.
  • Updated: More of the admin is now ready for language translations.
  • Fixed: Patched a few issues were the word Guest was not showing up for guests

1.3.0

  • Fixed: Patched the issue with improperly escaped URLs and quotes in the plugin. Thanks for the help Bren!

1.2.0

  • Fixed: Patched an issue with the admin dashboard widget declaring all ticket openers as Guest

1.1.0

  • Fixed: Proactively insures that only one instance of the "Create a New Ticket" is displayed
  • Added: Option to allow guests to use the ticket system by simply entering in their email address.

1.0.0

  • Fixed: Removed the ability for non-approved user to see the admin dashboard widget

0.9.5

  • Fixed: Removed reference to a non-used method that was causing an error on some dashboards

0.9.4

  • Added: New option available to disable the inline styles which are by default put into the elements

0.9.3

  • Added: Admin dashboard widget will now display a "No open tickets" message when there are no open tickets

0.9.2

  • Updated: the readme.txt

0.9.1

  • Updated: the description to remove references to this being an arcade plugin

0.9.0

  • Added: Everything has been finished for the first public beta

0.5.0

  • Added: Initial release

Requires: 3.5.0 or higher
Compatible up to: 4.2
Last Updated: 2015-2-23
Active Installs: 4,000+

Ratings

3.5 out of 5 stars

Support

8 of 12 support threads in the last two months have been resolved.

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0,1,0
0,1,0 0,1,0 50,2,1 67,3,2 100,4,4
50,2,1 100,1,1 100,1,1
50,4,2
0,2,0
100,1,1 100,1,1 100,1,1
100,1,1 100,1,1 100,1,1
100,2,2 100,2,2
50,2,1 25,8,2
0,3,0
0,2,0
0,4,0 100,1,1
0,1,0 100,2,2
100,1,1
0,1,0 100,1,1 50,2,1 0,1,0
0,2,0
0,1,0
100,1,1 100,1,1 100,1,1 100,1,1
100,1,1