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for easy ticketing using Admin bar"}],"raw_content":"<!--section=description-->\n<p>Create a fully featured Support Center within your WordPress environment without any third party system dependency, for completely FREE of cost.<\/p>\n\n<p><strong>No<\/strong> 3rd party support ticketing system required, <strong>no<\/strong> external site\/API dependency, <strong>simply<\/strong> create your own fully featured Support Center within your WordPress environment, and take your support into the next level.<\/p>\n\n<p>It has built-in <strong>Knowledgebase<\/strong> that is integrated to put generalized information for public acknowledgement.<\/p>\n\n<h4>What is it?<\/h4>\n\n<p>The plugin is to provide support to your users - the users those are taking product or services from you. So the plugin provides a manageable communication privately in between you and your that specific user only. Visit the 'Installation' tab for more details on how to use the plugin.<\/p>\n\n<h4>Extend NanoSupport<\/h4>\n\n<ul>\n<li><a href=\"https:\/\/creativemarket.com\/nanodesigns\/3461090-NanoSupport-Knowledgebase-Search?ref=nswporg\"><strong>Knowledgebase Search<\/strong><\/a> &mdash; Search the Knowledgebase documents separately and suggest users from the Knowledgebase documents while submitting a new ticket.<\/li>\n<\/ul>\n\n<h4>Features<\/h4>\n\n<ul>\n<li>OnActivation setup<\/li>\n<li>Smart templating for nice theme and third party plugins support<\/li>\n<li>Smartly designed Support Center<\/li>\n<li>Completely Private ticketing<\/li>\n<li>Ticket submission with registration<\/li>\n<li>Ticket submission with login (Beta Feature)<\/li>\n<li>Rich Text editor for new ticket<\/li>\n<li>Auto generate user account's username on ticket submission (if chosen)<\/li>\n<li>Auto generate user account's password on ticket submission (if chosen)<\/li>\n<li>Knowledgebase (optional)<\/li>\n<li>Knowledgebase content categories<\/li>\n<li>Copy ticket content into Knowledgebase document<\/li>\n<li>Ticket departments<\/li>\n<li>E-Commerce Support - Support to products of Easy Digital Downloads (EDD) and WooCommerce (WC)<\/li>\n<li>Make agent from registered users<\/li>\n<li>Assign ticket to an agent<\/li>\n<li>Change ticket status (Pending, Open, Under Inspection, Solved)<\/li>\n<li>Set support priority (Low, Medium, High, Critical)<\/li>\n<li>Reply ticket from admin panel<\/li>\n<li>Reply ticket from front end<\/li>\n<li>ReOpen closed ticket<\/li>\n<li>Internal Notes in-between support teams<\/li>\n<li>Shortcode-enabled pages (installed on plugin activation, but modifiable)<\/li>\n<li>Settings page (WP Settings API)<\/li>\n<li>Support Seeker user role and privileges<\/li>\n<li>Dashboard widget with current status in charts<\/li>\n<li>Dashboard widget with recent activity<\/li>\n<li>Dashboard widget with personal status for Agents in charts<\/li>\n<li>Dashboard widget with necessary instruction and links for Support Seekers<\/li>\n<li>Add ticket on behalf of other user (admin end)<\/li>\n<li>Customizable HTML Email template<\/li>\n<li>Email notification to admins on new ticket submission<\/li>\n<li>Email notification to Support Seeker on account creation on ticket submission<\/li>\n<li>Email notification to Support Seeker on ticket reply<\/li>\n<li>Email notification to Support Agent on ticket reply<\/li>\n<li>NanoSupport page-to-page navigation and page-wise notices (on demand)<\/li>\n<li>Complete data deletion on uninstallation (if chosen)<\/li>\n<li>100% Translation-ready and automatic translation enabled<\/li>\n<li>Fully responsive and Mobile devices friendly<\/li>\n<li>Clean and well commented and well documented code<\/li>\n<li>A11y (web accessibility) compatible<\/li>\n<\/ul>\n\n<h4>E-Commerce Support<\/h4>\n\n<p>To get E-Commerce Support, you will need either:<\/p>\n\n<ul>\n<li>WooCommerce (WC) v2.5+ - Tested up to v3.5.5, or<\/li>\n<li>Easy Digital Downloads (EDD) v2.2+ - Tested up to v2.9.11<\/li>\n<\/ul>\n\n<h4>Contribute<\/h4>\n\n<p>NanoSupport is an Open Source and GPL licensed Free plugin. Feel free to contribute.<\/p>\n\n<ul>\n<li><a href=\"https:\/\/github.com\/nanodesigns\/nanosupport\">Fork on Github<\/a><\/li>\n<li><a href=\"https:\/\/github.com\/nanodesigns\/nanosupport\/issues\">Report Bug<\/a><\/li>\n<li><a href=\"https:\/\/github.com\/nanodesigns\/nanosupport\/issues\">Get Support<\/a><\/li>\n<\/ul>\n\n<h4>Translation<\/h4>\n\n<p>The plugin is completely translation-ready. You can find the <code>.pot<\/code> file under <code>i18n\/languages\/<\/code> if you want to translate in your own way. But you can translate it easily from here in <a href=\"https:\/\/translate.wordpress.org\/projects\/wp-plugins\/nanosupport\"><strong>Translate NanoSupport<\/strong><\/a>.<\/p>\n\n<p>Or, you can use software like <a href=\"https:\/\/poedit.net\/download\">POEdit<\/a> ('cross-platform) or <a href=\"http:\/\/www.eazypo.ca\/\">EasyPO<\/a>, and using the plugins' <code>.pot<\/code> file you can easily translate the plugin locally.<\/p>\n\n<h4>Connect with NanoSupport team<\/h4>\n\n<ul>\n<li><a href=\"https:\/\/nanodesignsbd.com?ref=nanosupport\">Website<\/a><\/li>\n<li><a href=\"https:\/\/twitter.com\/nanodesigns\/\">Twitter<\/a><\/li>\n<li><a href=\"https:\/\/facebook.com\/nanodesignsbd\/\">Facebook<\/a><\/li>\n<li><a href=\"https:\/\/www.linkedin.com\/company\/nanodesigns\/\">LinkedIn<\/a><\/li>\n<\/ul>\n\n<!--section=installation-->\n<h4>Automatic Installation<\/h4>\n\n<ol>\n<li>In WordPress Plugins page, search for NanoSupport<\/li>\n<li>Install and activate the plugin<\/li>\n<li>Get to the plugin's 'Settings' page, and set up the plugin as your choice<\/li>\n<li>Wait for your first ticket<\/li>\n<\/ol>\n\n<h4>Manual Installation<\/h4>\n\n<ol>\n<li>Visit the plugin page at: https:\/\/wordpress.org\/plugins\/nanosupport<\/li>\n<li>Hit the Download button to download the <code>.zip<\/code> file<\/li>\n<li>Unzip the archive and cut\/paste the folder to the <code>\/wp-content\/plugins\/<\/code> directory<\/li>\n<li>From admin 'Plugins' page, activate NanoSupport plugin<\/li>\n<li>Get to the plugin's 'Settings' page, and set up the plugin as you like<\/li>\n<li>Wait for your first ticket :)<\/li>\n<\/ol>\n\n<h4>How to Use<\/h4>\n\n<ol>\n<li>Provide the <strong>'Submit Ticket'<\/strong> page's URL to your menu link, and ask for Support tickets from your users (Use 'Settings' page for necessary settings)<\/li>\n<li>When the user submits ticket you will be notified via email (as per your 'Settings')<\/li>\n<li>You can find the tickets in the <strong>'Support Desk'<\/strong><\/li>\n<li>You can organize your tickets per department<\/li>\n<li>You can read the ticket in details and can answer from both front-end and admin-end<\/li>\n<li>As the tickets are completely private, for public information that you want to share with your users, you can use <strong>'Knowledgebase'<\/strong><\/li>\n<li>You can organize Knowledgebase docs in categories<\/li>\n<li>And you have many flexibilities (and many more yet to come...) using the plugin's 'Settings' page<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id='q%3A%20is%20there%20any%20user%20guide%20to%20using%20nanosupport%3F'><h3>Q: Is there any User Guide to using NanoSupport?<\/h3><\/dt>\n<dd><p><strong>A:<\/strong> Yes, please consult the <a href=\"https:\/\/github.com\/nanodesigns\/nanosupport\/wiki\"><strong>NanoSupport User Guide<\/strong><\/a>.<\/p><\/dd>\n<dt id='q%3A%20how%20to%20install%20the%20plugin%3F'><h3>Q: How to install the Plugin?<\/h3><\/dt>\n<dd><p><strong>A:<\/strong> Please visit the plugin\\'s Installation page to get the details.<\/p><\/dd>\n<dt id='q%3A%20how%20to%20set%20up%20the%20plugin%3F'><h3>Q: How to set up the Plugin?<\/h3><\/dt>\n<dd><p><strong>A:<\/strong> After activation you can get the 'NanoSupport' admin menu on the left, and under that menu page, you will get the 'Settings' page to set the plugin as your choice.<\/p><\/dd>\n<dt id='q%3A%20what%20are%20the%20shortcodes%3F'><h3>Q: What are the shortcodes?<\/h3><\/dt>\n<dd><p><strong>A:<\/strong> On installation the plugin will automatically create its necessary pages with related shortcodes. But if it misses by any chance, here are the shortcodes:<\/p>\n\n<ul>\n<li>Submit Ticket page: <code>[nanosupport_submit_ticket]<\/code><\/li>\n<li>Support Desk page: <code>[nanosupport_desk]<\/code><\/li>\n<li>Knowledgebase page: <code>[nanosupport_knowledgebase]<\/code><\/li>\n<\/ul><\/dd>\n<dt id='q%3A%20how%20to%20disable%20the%20page-to-page%20navigation%20and%20notice'><h3>Q: How to disable the page-to-page navigation and notice<\/h3><\/dt>\n<dd><p><strong>A:<\/strong> On plugin\\'s 'Settings' page, in 'General' tab, you can <strong>uncheck<\/strong> the <em>Enable Notices and Navigation on NanoSupport pages<\/em> to disable them.<\/p><\/dd>\n<dt id='q%3A%20how%20the%20plugin%20can%20be%20well%20integrated%20with%20my%20theme%3F'><h3>Q: How the plugin can be well integrated with my theme?<\/h3><\/dt>\n<dd><p><strong>A:<\/strong> NanoSupport has smart templating. You can find all its templates inside the plugin's <code>\/templates\/<\/code> directory. To make your theme completely integrated with the plugin\\'s templates you can simply make a directory in your theme named <code>nanosupport\/<\/code> and can override the plugin\\'s templates with your custom one.<\/p><\/dd>\n<dt id='q%3A%20how%20to%20make%20a%20support%20agent%3F'><h3>Q: How to make a Support Agent?<\/h3><\/dt>\n<dd><p><strong>A:<\/strong> Edit any WordPress user in WordPress admin panel and at the bottom, check the checkmark saying: <em>Yes, make this user a Support Agent<\/em> to make the user a support agent.<\/p><\/dd>\n<dt id='q%3A%20how%20i%20can%20provide%20support%20for%20my%20e-commerce%20products%3F'><h3>Q: How I can provide support for my e-commerce products?<\/h3><\/dt>\n<dd><p><strong>A:<\/strong> With the version 0.5.0+ the plugin has support for WooCommerce and Easy Digital Downloads (EDD). 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