{"id":398924,"date":"2026-11-06T12:35:01","date_gmt":"2026-11-06T12:35:01","guid":{"rendered":"https:\/\/es.wordpress.org\/plugins\/solutiontech-wa-chat\/"},"modified":"2026-11-06T12:34:53","modified_gmt":"2026-11-06T12:34:53","slug":"solutiontech-customer-chat","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/solutiontech-customer-chat\/","author":23558379,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.0","stable_tag":"1.0.0","tested":"7.1.4","requires":"5.8","requires_php":"7.4","requires_plugins":null,"header_name":"Solutiontech Customer Chat","header_author":"Solutiontech","header_description":"A lightweight and modern customer chat integration for WordPress and WooCommerce. 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(bottom-right or bottom-left) with pulse or bounce animations.<\/li>\n<li><strong>Notification Badge (\"1\"):<\/strong> High-converting unread message counter badge with customizable delay to capture visitor attention.<\/li>\n<li><strong>Web Audio Pop Chime:<\/strong> Subtle synthesized bubble sound when the chat opens or badge triggers (zero external audio files).<\/li>\n<li><strong>Smart Behavior Triggers:<\/strong> Auto-open chat popup based on time delay, page scroll percentage, or desktop exit-intent.<\/li>\n<li><strong>Business Hours &amp; Availability:<\/strong> Configure customer service hours and working days with automatic online\/offline status and custom notices.<\/li>\n<li><strong>Desktop QR Code Scanner:<\/strong> Allows desktop visitors to scan an offline-generated QR code with their mobile camera to chat immediately on their phone.<\/li>\n<li><strong>Interactive Chat Popup:<\/strong> Realistic chat window with greeting messages, agent details, and custom call to action.<\/li>\n<li><strong>Privacy &amp; GDPR Compliance:<\/strong> Optional consent checkbox requiring visitors to agree before initiating a chat.<\/li>\n<li><strong>Multi-Agent &amp; Department Support:<\/strong> Add unlimited team members or departments (Sales, Technical Support, Invoicing) with custom avatars and roles.<\/li>\n<li><strong>WooCommerce Direct Sales:<\/strong> Add an inquiry or direct order button on single product pages with automatic details (Product Name, SKU, Price, URL) and on the Cart page.<\/li>\n<li><strong>Smart Dynamic Tags:<\/strong> Use placeholders such as <code>{page_title}<\/code>, <code>{page_url}<\/code>, <code>{site_name}<\/code>, <code>{product_name}<\/code>, <code>{product_price}<\/code>, and <code>{product_sku}<\/code> in pre-filled messages.<\/li>\n<li><strong>Conversion Tracking:<\/strong> Native integration with Google Analytics 4 (<code>gtag<\/code>) and Meta Pixel (<code>fbq<\/code>), plus custom JavaScript events for Google Tag Manager (GTM).<\/li>\n<li><strong>Click-to-Chat Shortcode:<\/strong> Place customizable buttons anywhere in posts or pages with <code>[solutiontech_whatsapp]<\/code>.<\/li>\n<li><strong>Lightweight &amp; Fast:<\/strong> Pure vanilla JavaScript frontend, zero jQuery dependency on the frontend, perfectly compliant with Core Web Vitals.<\/li>\n<li><strong>Zero External Dependencies:<\/strong> Built with zero remote trackers or third-party APIs. QR codes and audio chimes are rendered 100% locally in the client browser.<\/li>\n<li><strong>100% Secure &amp; Standardized:<\/strong> Built adhering to the official WordPress Coding Standards, nonces, data sanitization, and output escaping.<\/li>\n<\/ul>\n\n<h3>External services<\/h3>\n\n<p>This plugin does not connect to or exchange user data with any external third-party API or service. All dynamic features, including the desktop QR code generator and audio chimes, run 100% locally in the visitor's browser. Standard outbound chat links direct the user directly to the official WhatsApp messaging service (https:\/\/api.whatsapp.com\/ or https:\/\/web.whatsapp.com\/) only when explicitly clicked by the user.<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload the <code>solutiontech-customer-chat<\/code> directory to your <code>\/wp-content\/plugins\/<\/code> folder, or install via the WordPress Plugins screen by uploading the ZIP file.<\/li>\n<li>Activate the plugin through the 'Plugins' menu in WordPress.<\/li>\n<li>Navigate to <strong>Customer Chat<\/strong> in your WordPress admin menu.<\/li>\n<li>Enter your phone number (with country code, no + or spaces), configure your welcome messages, and click <strong>Save All Changes<\/strong>.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"what%20phone%20format%20should%20i%20use%3F\"><h3>What phone format should I use?<\/h3><\/dt>\n<dd><p>Enter your full international number without any plus (+) symbols, dashes, or spaces. For example:\n* Chile: <code>56912345678<\/code>\n* Spain: <code>34600000000<\/code>\n* Mexico: <code>5215512345678<\/code>\n* United States: <code>15551234567<\/code>\n* Argentina: <code>5491123456789<\/code><\/p><\/dd>\n<dt id=\"does%20it%20slow%20down%20my%20website%3F\"><h3>Does it slow down my website?<\/h3><\/dt>\n<dd><p>Not at all! The frontend script is written in clean, modern vanilla JavaScript with no jQuery dependency. It is optimized for high performance and excellent PageSpeed \/ Core Web Vitals scores.<\/p><\/dd>\n<dt id=\"does%20it%20support%20woocommerce%3F\"><h3>Does it support WooCommerce?<\/h3><\/dt>\n<dd><p>Yes! When WooCommerce is activated, Solutiontech Customer Chat automatically displays an order\/inquiry button directly on your product pages and a button on the cart page.<\/p><\/dd>\n<dt id=\"can%20i%20configure%20multiple%20agents%3F\"><h3>Can I configure multiple agents?<\/h3><\/dt>\n<dd><p>Yes! You can enable \"Multi-Agent Mode\" under the Team &amp; Agents tab to list multiple representatives with their respective titles, numbers, and avatars.<\/p><\/dd>\n<dt id=\"how%20do%20i%20track%20conversions%20in%20google%20analytics%204%3F\"><h3>How do I track conversions in Google Analytics 4?<\/h3><\/dt>\n<dd><p>Simply keep \"Google Analytics 4\" enabled in the Analytics tab. If your website loads <code>gtag.js<\/code>, clicks will trigger a <code>whatsapp_click<\/code> event automatically.<\/p><\/dd>\n<dt id=\"does%20this%20plugin%20use%20external%20third-party%20services%20or%20cdns%3F\"><h3>Does this plugin use external third-party services or CDNs?<\/h3><\/dt>\n<dd><p>No. Solutiontech Customer Chat operates 100% locally and offline. All icons, synthesized audio chimes, and QR codes are generated client-side without transmitting visitor data to external APIs.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial official release.<\/li>\n<li>Redesigned vertical admin navigation with zero horizontal scroll.<\/li>\n<li>Added notification badge, Web Audio pop chime, and behavior triggers.<\/li>\n<li>Added business hours scheduling and offline desktop SVG QR code.<\/li>\n<li>Added WooCommerce integration and GA4 \/ Meta Pixel event tracking.<\/li>\n<\/ul>","raw_excerpt":"Connect visitors directly to your team with a modern chat widget, multi-agent support, WooCommerce orders, and business hours.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/398924","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=398924"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/solutiontechcl"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=398924"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=398924"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=398924"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=398924"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=398924"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=398924"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}