Fake and forgotten cash-on-delivery (COD) orders cost you a delivery fee and a parcel that comes back. This plugin asks every COD buyer to confirm on WhatsApp before you ship, and writes every answer into the WooCommerce order.<\/p>\n\n
It uses the official WhatsApp Cloud API with your own Meta app and your own WhatsApp Business phone number. There is no account to open with us and no service in between.<\/p>\n\n
The follow-up messages to the buyer exist in Arabic, French and English. Arabic messages are right-to-left safe.<\/p>\n\n
Every feature is free. There is no paid version, no limit and no upsell.<\/p>\n\n
The plugin talks directly to the official WhatsApp Cloud API (Meta) with your own access token, phone number ID and app secret.\nMeta may charge you for WhatsApp conversations according to its own pricing. The plugin does not send your data anywhere else.<\/p>\n\n
This plugin connects to the WhatsApp Cloud API (graph.facebook.com), a service by Meta Platforms, Inc.\nIt sends the buyer's phone number, first name, order number and order total when a COD order is placed, and the short follow-up messages after the buyer replies. It receives the buyer's replies on the webhook URL shown on the settings page.\nTerms: https:\/\/www.whatsapp.com\/legal\/business-terms\nPrivacy policy: https:\/\/www.whatsapp.com\/legal\/privacy-policy<\/p>\n\n
This plugin is not made, endorsed or supported by Meta Platforms, Inc. WhatsApp is a trademark of its owner.<\/p>\n\n\n
1 to confirm, 2 to cancel, 3 to change the address. Western digits (1 2 3) and Arabic-Indic digits (\u0661 \u0662 \u0663) both work, with or without extra spaces or a trailing dot. Until the buyer gives one of these three answers, they can still answer, also after the reminder and after the order was marked \"No reply\".<\/p><\/dd>\n
After reply 1 the buyer is asked: A = morning, B = evening (\u0623 \/ \u0628 in Arabic). The chosen slot is saved on the order, written in an order note and counted in the daily summary. If the buyer sends something else (for example C), the slot question is asked once more. After that, wrong answers are only added to the order notes and forwarded to you; nothing more is sent to the buyer.<\/p><\/dd>\n
Yes, from \"confirmed\" to \"cancelled\": a buyer who replied 1 (with or without a slot) and then replies 2 gets the order cancelled, and you receive an e-mail \"the buyer cancelled after confirming, do not ship it\". This works until the order is completed, cancelled or refunded in WooCommerce; after that, replies are ignored. Reply 2 and reply 3 are final: after them the plugin stops answering, and any change is up to you.<\/p><\/dd>\n
While the 1 \/ 2 \/ 3 question is open, the buyer gets one short help message (\"please reply 1, 2 or 3\"), only once per order. Every such message is added to the order notes at once (\"Buyer wrote on WhatsApp: \u2026\"). Voice notes, images, stickers and videos appear as [voice], [image], [sticker], [video]; a reaction appears as its emoji. Image captions are not read.<\/p><\/dd>\n
No. The first forwarded message of an order is e-mailed to the site admin address at once. Later messages of the same order are grouped and sent together, at most one e-mail per order per hour. The grouped e-mail is sent by the plugin's 15-minute cron job, so it can arrive up to about 1 hour 15 minutes after the previous one. Order notes are always immediate.<\/p><\/dd>\n
Exactly one per order, after the delay you set (6 hours by default, 1 to 72). The order is marked as reminded before the template is sent, so a repeated or failed cron run can never send a second one. If the reminder template name is empty, no reminder is sent and the order note says so.<\/p><\/dd>\n
Once a day, the site admin address gets the orders sent for confirmation in the last 24 hours: confirmed, cancelled, no reply (also orders still waiting for an answer), address change requested, and morning \/ evening slots, followed by the buyer messages of the last 24 hours. On a day with no orders and no messages, nothing is sent.<\/p><\/dd>\n
Yours. You create the app in Meta for Developers, connect your own WhatsApp Business phone number, create and get your own templates approved, and paste your token, phone number ID and app secret into WooCommerce \u2192 Takeed. Meta bills you directly for conversations, according to its own pricing. Messages for another phone number of the same Meta app are ignored.<\/p><\/dd>\n
It is handled once. Each WhatsApp message ID is claimed with one atomic database write before anything happens, so even two deliveries arriving at the same moment cannot both act. These markers are deleted after 7 days, and on uninstall. Separately, if the buyer sends the same answer twice (1 then 1), the second one is ignored.<\/p><\/dd>\n
Only new orders paid with \"Cash on delivery\", from the classic or the block checkout, once per order. The billing phone is completed with the country calling code of the billing country; if it is still not valid, the order note says the message was not sent. Reminders, grouped e-mails and the summary use WP-Cron, which runs when your site gets visits. On a quiet site, set up a real cron job that calls wp-cron.php every 5 to 15 minutes.<\/p><\/dd>\n\n<\/dl>\n\n\n