{"id":394762,"date":"2026-10-28T08:24:32","date_gmt":"2026-10-28T08:24:32","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/luxivo-live-chat\/"},"modified":"2026-10-28T16:24:46","modified_gmt":"2026-10-28T16:24:46","slug":"luxivo-live-chat","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/luxivo-live-chat\/","author":23595097,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.1","stable_tag":"1.0.1","tested":"7.1.4","requires":"6.3","requires_php":"7.4","requires_plugins":null,"header_name":"Luxivo Live Chat","header_author":"Luxivo","header_description":"Live chat for your site that keeps going by e-mail, with an optional AI agent. 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Answer live from a shared inbox, or let the AI agent answer the easy questions from your help center. When a visitor closes the tab before you reply, your answer goes to their e-mail, and their reply comes back into the same chat.<\/p>\n\n<p><strong>Set up in a minute<\/strong><\/p>\n\n<ol>\n<li>Install and activate the plugin.<\/li>\n<li>Go to Settings \u2192 Luxivo and click <strong>Connect with Luxivo<\/strong>.<\/li>\n<li>Sign in (or start a free trial), pick the chat for this site. Done: no code to paste.<\/li>\n<\/ol>\n\n<p><strong>What you get<\/strong><\/p>\n\n<ul>\n<li>A chat button on every page, in your colors, light or dark to match your theme.<\/li>\n<li>Replies by e-mail when the visitor has left, back into the same conversation.<\/li>\n<li>An AI agent that answers from your help center and hands over to your team when it isn't sure.<\/li>\n<li>Proactive messages on chosen pages (\"Questions about sizes?\"), with six ready-made templates.<\/li>\n<li>Live visitors: see who's on your site and on which page, and start the chat yourself.<\/li>\n<li>Logged-in users are recognized: your team sees their name and e-mail.<\/li>\n<li>Speaks English, Polish, German, Spanish and French, following your site's language (works with WPML and Polylang).<\/li>\n<\/ul>\n\n<p><strong>WooCommerce<\/strong><\/p>\n\n<p>With WooCommerce active, your team sees the visitor's cart (items with photos, and the total) and, for logged-in customers, their last five orders with links to each order in your admin. It is never written into your pages, so page caches can't mix visitors up.<\/p>\n\n<p><strong>Light on your site<\/strong><\/p>\n\n<p>The chat script loads asynchronously, in the footer, and the chat lives in its own iframe: it can't slow down or restyle your theme.<\/p>\n\n<h3>External services<\/h3>\n\n<p>This plugin connects your site to Luxivo (https:\/\/luxivo.app), the live chat service it adds to your site. A Luxivo account is required (14-day free trial, then a paid plan).<\/p>\n\n<ul>\n<li>On every front-end page, visitors' browsers load the chat from https:\/\/luxivo.app\/widget.js. The chat sends the messages visitors write, the page they are on and their browser language to Luxivo, so your team can answer them.<\/li>\n<li>If \"Logged-in users\" is on, the name and e-mail of the logged-in WordPress user are sent to Luxivo when they use your site.<\/li>\n<li>If WooCommerce is active and its option is on, the visitor's cart (product names, quantities, prices, and links to the products and their images) and, for logged-in customers, their last five orders (number, status, total, date and an admin link) are sent to Luxivo.<\/li>\n<li>Settings \u2192 Luxivo \u2192 Connect opens https:\/\/luxivo.app\/app\/connect in your browser. Luxivo sends back only your widget's public key.<\/li>\n<\/ul>\n\n<p>Luxivo <a href=\"https:\/\/luxivo.app\/terms\">Terms of Service<\/a> and <a href=\"https:\/\/luxivo.app\/privacy\">Privacy Policy<\/a>.<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Install from Plugins \u2192 Add New (search for \"Luxivo\"), or upload the zip and activate it.<\/li>\n<li>Settings \u2192 Luxivo \u2192 <strong>Connect with Luxivo<\/strong>.<\/li>\n<\/ol>\n\n<p>You can also paste a widget key from Luxivo \u2192 Chat \u2192 your brand \u2192 Install.<\/p>\n\n<!--section=faq-->\n<dl>\n<dt id=\"do%20i%20need%20a%20luxivo%20account%3F\"><h3>Do I need a Luxivo account?<\/h3><\/dt>\n<dd><p>Yes. Connect creates one if you don't have it yet. Every account starts with a 14-day free trial, no card needed.<\/p><\/dd>\n<dt id=\"will%20it%20slow%20down%20my%20site%3F\"><h3>Will it slow down my site?<\/h3><\/dt>\n<dd><p>No. The script loads asynchronously in the footer and the chat runs in its own iframe.<\/p><\/dd>\n<dt id=\"where%20do%20i%20change%20the%20colors%2C%20texts%20and%20office%20hours%3F\"><h3>Where do I change the colors, texts and office hours?<\/h3><\/dt>\n<dd><p>In your Luxivo dashboard, under Chat. Changes show up on your site on the next page load, no plugin update needed.<\/p><\/dd>\n<dt id=\"can%20i%20hide%20the%20chat%20on%20some%20pages%3F\"><h3>Can I hide the chat on some pages?<\/h3><\/dt>\n<dd><p>Yes: in Luxivo, Chat \u2192 your brand \u2192 Behavior \u2192 Hide on pages (for example \/checkout or \/my-account\/*). Developers can also use the <code>luxivo_enabled<\/code> filter.<\/p><\/dd>\n<dt id=\"does%20it%20work%20with%20caching%20plugins%3F\"><h3>Does it work with caching plugins?<\/h3><\/dt>\n<dd><p>Yes. Nothing visitor-specific is written into your pages. The WooCommerce cart is fetched separately, uncached.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.1<\/h4>\n\n<ul>\n<li>Links and help text point to the Chat section of the Luxivo dashboard.<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>First release: connect with Luxivo, chat on every page, logged-in users, WooCommerce cart and orders.<\/li>\n<\/ul>","raw_excerpt":"Live chat that keeps going by e-mail, with an optional AI agent. 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