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Pidge is a hosted live chat service. This plugin puts its chat widget on your WordPress site. The plugin itself only adds one script tag; the chats, the inbox and your team live in your Pidge account at app.pidge.chat.<\/p>\n\n
This plugin needs a Pidge account and connects to the Pidge service.<\/strong> Read \"External services\" below for what is sent and when.<\/p>\n\n What you get:<\/p>\n\n The plugin is free and has no locked features. What your site can do is set by your Pidge plan:<\/p>\n\n Every plan shows a small \"Chat by Pidge\" link in the widget. When the 14 days end, the chat stays on your site. You don't need to change anything in WordPress.<\/p>\n\n This plugin loads the Pidge chat widget from Pidge's servers and connects your visitors to them. Pidge is run by Spill Hosting AS, and chats are stored on servers in Norway. Nothing is loaded or sent until you save a website ID on the settings page.<\/p>\n\n The widget script.<\/strong> On every public page where the chat shows, visitors' browsers load On each page view where the chat shows<\/strong>, the widget sends Pidge the page's address and title, the browser's language and time zone, and a random visitor ID. This lets your team see who is on the site right now and which page a chatting visitor is on. While the tab is open, it repeats this every 30 seconds. The random visitor ID is kept in the browser's local storage and in a first-party cookie named When a visitor uses the chat<\/strong>, Pidge receives and stores their messages, any files they attach, and the email address they choose to give.<\/p>\n\n Only if you tick \"Share logged-in users' name and email with Pidge\"<\/strong>, the widget also sends the display name and email address of logged-in WordPress users to Pidge on each page view. If you also save an identity secret, a signature of the email (HMAC-SHA256, computed on your server) is sent with it. The secret itself never leaves your server.<\/p>\n\n The plugin sends nothing from your WordPress server to Pidge. Everything above goes from the visitor's browser to Pidge.<\/p>\n\n If you use a self-hosted Pidge server, the same data goes to that server instead, and its operator's terms apply.<\/p>\n\n Add Pidge to your site's privacy policy: it processes chat messages, page views and IP addresses for you. If you turn on \"Share logged-in users' name and email with Pidge\", say that too. The option is off by default.<\/p>\n\n\n Yes. The plugin only adds the widget; the chats are handled by Pidge. Signing up is free, no card needed, and the first 14 days have everything unlocked: app.pidge.chat\/#\/signup<\/a>.<\/p><\/dd>\n Your account stays on the free plan and the chat keeps working: one website, two people replying, live chat, the inbox and webhooks. If your Pidge account has several websites, the oldest one keeps its chat on the free plan and the others pause until you pay. Nothing is deleted. Paying ($10 a month or $100 a year per website) turns everything back on. Nothing in WordPress needs changing either way.<\/p><\/dd>\n\n
Pricing<\/h4>\n\n
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Setting it up<\/h4>\n\n
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External services<\/h3>\n\n
https:\/\/app.pidge.chat\/client\/l.js<\/code> (or the self-hosted server you set). It asks Pidge for your widget's settings, such as colours and opening hours.<\/p>\n\npidge_<\/code> followed by part of your website ID, so a visitor keeps the same conversation between visits. Pidge's server also sees the visitor's IP address and browser (user agent), and uses the IP address for a rough location (country and city) looked up on its own server.<\/p>\n\n\n
Privacy<\/h3>\n\n
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pidge-live-chat<\/code> folder to \/wp-content\/plugins\/<\/code>.<\/li>\n\n
Do I need a Pidge account?<\/h3><\/dt>\n
What happens after the first 14 days?<\/h3><\/dt>\n
Where do I answer chats?<\/h3><\/dt>\n