{"id":389047,"date":"2026-11-06T08:04:31","date_gmt":"2026-11-06T08:04:31","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/rapidchat-live-chat\/"},"modified":"2026-11-06T08:04:22","modified_gmt":"2026-11-06T08:04:22","slug":"rapidchat","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/rapidchat\/","author":5701980,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.0","stable_tag":"1.0.0","tested":"7.1.4","requires":"6.2","requires_php":"7.0","requires_plugins":null,"header_name":"RapidChat","header_author":"Softaculous","header_description":"A simple, fast live chat plugin for WordPress.","assets_banners_color":"93969a","last_updated":"2026-11-06 08:04:22","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/softaculous.com","header_author_uri":"","rating":0,"author_block_rating":0,"active_installs":50,"downloads":362,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"softaculous","date":"2026-11-06 08:04:22","revision":3787420}},"upgrade_notice":[],"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3787409,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3787409,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3787409,"resolution":"1544x500","location":"assets","locale":"","width":1551,"height":500},"banner-772X250.png":{"filename":"banner-772X250.png","revision":3787409,"resolution":"772x250","location":"assets","locale":"","width":776,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0"],"block_files":[],"assets_screenshots":[],"screenshots":{"1":"Chat widget on a WordPress site.","2":"Live Inbox with the conversation list, chat thread and visitor details.","3":"Settings."}},"plugin_section":[],"plugin_tags":[5707,2369,4049,2379,2512],"plugin_category":[41,47],"plugin_contributors":[163706],"plugin_business_model":[],"class_list":["post-389047","plugin","type-plugin","status-publish","hentry","plugin_tags-chat","plugin_tags-customer-support","plugin_tags-helpdesk","plugin_tags-live-chat","plugin_tags-messaging","plugin_category-communication","plugin_category-education-and-support","plugin_contributors-softaculous","plugin_committers-softaculous"],"banners":{"banner":"https:\/\/ps.w.org\/rapidchat\/assets\/banner-772X250.png?rev=3787409","banner_2x":"https:\/\/ps.w.org\/rapidchat\/assets\/banner-1544x500.png?rev=3787409","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/rapidchat\/assets\/icon-128x128.png?rev=3787409","icon_2x":"https:\/\/ps.w.org\/rapidchat\/assets\/icon-256x256.png?rev=3787409","generated":false},"screenshots":[],"raw_content":"<!--section=description-->\n<p>RapidChat runs entirely on your WordPress server: conversations, visitors and settings stay in your own database.<\/p>\n\n<p><strong>For visitors<\/strong><\/p>\n\n<ul>\n<li>A lightweight chat widget, as a direct chat or a hub with a home screen.<\/li>\n<li>Pre-chat form with an optional message field.<\/li>\n<li>Offline messages, CSAT rating and emailed transcripts.<\/li>\n<\/ul>\n\n<p><strong>For your team<\/strong><\/p>\n\n<ul>\n<li>Live Inbox with queued, mine, unread and closed views, private staff notes, tags, canned responses (type <code>\/<\/code>) and smart suggestions.<\/li>\n<li>Administrators answer chats, and so can any user whose role has the <code>rapidchat_operate<\/code> capability (<code>rapidchat_manage<\/code> for full access). Grant it with any role editor plugin.<\/li>\n<\/ul>\n\n<p>A separate Pro add-on with extra team features is available at softaculous.com. Everything described on this page is included in this free plugin.<\/p>\n\n<p><strong>Lightweight and secure<\/strong><\/p>\n\n<ul>\n<li>Adaptive polling (no WebSocket server needed), loaded only where the widget is shown.<\/li>\n<li>Hashed session tokens, nonces on every action, rate limiting, prepared SQL and escaped output.<\/li>\n<\/ul>\n\n<h3>Privacy<\/h3>\n\n<p>Chats, visitor names, email addresses, IP addresses and uploaded files are stored in your own database and uploads folder. RapidChat adds suggested text to <strong>Settings \u2192 Privacy<\/strong>, and works with <strong>Tools \u2192 Export Personal Data<\/strong> and <strong>Tools \u2192 Erase Personal Data<\/strong>: a visitor is found by the email address they entered, and erasing removes their conversations, uploaded files and visitor record. The widget sets one cookie, <code>rapidchat_token<\/code>, to keep a visitor in their conversation for up to 30 days.<\/p>\n\n<h3>External services<\/h3>\n\n<p>RapidChat contacts this service:<\/p>\n\n<ul>\n<li><strong>ipbase.com<\/strong> (off by default) -- only once an administrator turns on <strong>Settings \u2192 General &amp; Security \u2192 Visitor geolocation<\/strong>, looks up each visitor's country from their IP address in a background task, for the country flag. Sent: the visitor's IP address. <a href=\"https:\/\/ipbase.com\/terms-of-service\/\">Terms<\/a> \u00b7 <a href=\"https:\/\/ipbase.com\/privacy-policy\/\">Privacy policy<\/a><\/li>\n<\/ul>\n\n<h3>Extending RapidChat<\/h3>\n\n<p>Developers can extend RapidChat with actions and filters, for example <code>rapidchat_loaded<\/code>, <code>rapidchat_settings_tabs<\/code>, <code>rapidchat_widget_script_data<\/code> and <code>rapidchat_smart_suggestions<\/code>. See the documentation at https:\/\/www.softaculous.com\/docs\/rapidchat\/ for the full list.<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload the <code>rapidchat<\/code> folder to <code>\/wp-content\/plugins\/<\/code>.<\/li>\n<li>Activate the plugin through the <strong>Plugins<\/strong> menu.<\/li>\n<li>Open <strong>RapidChat \u2192 Settings<\/strong> to customize the widget and choose which administrator answers chats.<\/li>\n<li>Answer chats from <strong>RapidChat \u2192 Live Inbox<\/strong>. The widget appears on every page by default (configurable).<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"who%20can%20answer%20chats%3F\"><h3>Who can answer chats?<\/h3><\/dt>\n<dd><p>Any administrator, plus any number of other users: give their role the <code>rapidchat_operate<\/code> capability (or <code>rapidchat_manage<\/code> for full access) with a role editor plugin, and they can answer chats from the Live Inbox. There is no limit on the number of agents.<\/p><\/dd>\n<dt id=\"can%20i%20show%20the%20chat%20widget%20on%20specific%20pages%20only%3F\"><h3>Can I show the chat widget on specific pages only?<\/h3><\/dt>\n<dd><p>Yes. Turn off \"Show on every page\" under <strong>Settings \u2192 Widget Customizer<\/strong> and add the <code>[rapid_chat]<\/code> shortcode where you want the widget.<\/p><\/dd>\n<dt id=\"how%20does%20real-time%20messaging%20work%20without%20websockets%3F\"><h3>How does real-time messaging work without WebSockets?<\/h3><\/dt>\n<dd><p>RapidChat uses adaptive short-polling: every 2 seconds while a conversation is active, backing off to 30 seconds as it goes idle.<\/p><\/dd>\n<dt id=\"is%20rapidchat%20free%3F\"><h3>Is RapidChat free?<\/h3><\/dt>\n<dd><p>Yes. Every feature described here is included, with no limit on agents, chats or visitors.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release.<\/li>\n<\/ul>","raw_excerpt":"Fast, self-hosted live chat for WordPress: a visitor widget, a live inbox, canned replies, transcripts and privacy tools.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/389047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=389047"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/softaculous"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=389047"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=389047"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=389047"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=389047"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=389047"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=389047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}