{"id":383002,"date":"2026-10-11T16:37:43","date_gmt":"2026-10-11T16:37:43","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/htchat-live-chat-team-inbox\/"},"modified":"2026-10-11T16:22:14","modified_gmt":"2026-10-11T16:22:14","slug":"htsend-live-chat","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/htsend-live-chat\/","author":23582118,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.21","stable_tag":"trunk","tested":"7.1.3","requires":"5.8","requires_php":"7.4","requires_plugins":null,"header_name":"HTsend Live Chat & Team Inbox","header_author":"HTchat","header_description":"HTchat live chat, AI support and team inbox integration for WordPress.","assets_banners_color":"677088","last_updated":"2026-10-11 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HTchat live chat widget open on a website.","2":"The shared team inbox with image sharing, read receipts and typing indicators.","3":"One-click sign-in and connection inside WordPress admin.","4":"Live visitors: see who is on your site and start a chat.","5":"Widget settings: colours, launcher icon, business hours and common 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HTchat live chat widget open on a website."},{"src":"https:\/\/ps.w.org\/htsend-live-chat\/assets\/screenshot-2.png?rev=3739864","caption":"The shared team inbox with image sharing, read receipts and typing indicators."},{"src":"https:\/\/ps.w.org\/htsend-live-chat\/assets\/screenshot-3.png?rev=3739864","caption":"One-click sign-in and connection inside WordPress admin."},{"src":"https:\/\/ps.w.org\/htsend-live-chat\/assets\/screenshot-4.png?rev=3739864","caption":"Live visitors: see who is on your site and start a chat."},{"src":"https:\/\/ps.w.org\/htsend-live-chat\/assets\/screenshot-5.png?rev=3739864","caption":"Widget settings: colours, launcher icon, business hours and common questions."},{"src":"https:\/\/ps.w.org\/htsend-live-chat\/assets\/screenshot-6.png?rev=3739864","caption":""},{"src":"https:\/\/ps.w.org\/htsend-live-chat\/assets\/screenshot-7.png?rev=3739864","caption":""},{"src":"https:\/\/ps.w.org\/htsend-live-chat\/assets\/screenshot-8.png?rev=3739864","caption":""}],"raw_content":"<!--section=description-->\n<p>HTchat adds a fast, mobile-friendly live chat widget to your WordPress website. Visitors chat with you from any page, and you reply from the HTchat team inbox on your computer or phone.<\/p>\n\n<p>Sign in once inside WordPress and the chat appears on your site automatically. There is no code to paste and no secret keys to copy.<\/p>\n\n<h4>Features<\/h4>\n\n<ul>\n<li>Live chat widget on every page, including landing pages and WooCommerce stores.<\/li>\n<li>Shared team inbox with read receipts, typing indicators and message editing.<\/li>\n<li>See the page each visitor is on, where they came from and their device.<\/li>\n<li>Ask visitors for name, email and country before they chat.<\/li>\n<li>Common questions with instant answers.<\/li>\n<li>Image and file sharing.<\/li>\n<li>Email follow-ups when a visitor leaves before you reply.<\/li>\n<li>Works with WP Rocket, LiteSpeed Cache, WP Super Cache, W3 Total Cache and Cloudflare.<\/li>\n<\/ul>\n\n<p>Widget design, page rules and all other settings are managed in your HTchat account.<\/p>\n\n<h3>External services<\/h3>\n\n<p>This plugin relies on the HTchat service (https:\/\/htchat.app), operated by HTchat, to work.<\/p>\n\n<ul>\n<li>On every front-end page it loads the chat widget script from https:\/\/htchat.app\/widget.js with your public widget key. When a visitor uses the chat, their messages, the name\/email\/country they enter, the page address, browser and IP address are sent to HTchat so you can reply.<\/li>\n<li>In WordPress admin, when you sign in, check or disconnect the connection, your HTchat email and password (sign-in only, never stored), your site address, plugin version and WordPress version are sent to https:\/\/htchat.app\/api\/public\/wp\/.<\/li>\n<\/ul>\n\n<p>Terms of Service: https:\/\/htchat.app\/legal\/terms\nPrivacy Policy: https:\/\/htchat.app\/legal\/privacy<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Go to Plugins \u2192 Add New, search for \"HTsend Live Chat\" and click Install, then Activate.<\/li>\n<li>Open HTchat in the WordPress menu.<\/li>\n<li>Sign in with your HTchat email and password (or create a free account at htchat.app).<\/li>\n<li>The chat appears on your website automatically.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"is%20htchat%20free%3F\"><h3>Is HTchat free?<\/h3><\/dt>\n<dd><p>Yes. HTchat is free during beta, with no card required.<\/p><\/dd>\n<dt id=\"where%20are%20my%20conversations%20stored%3F\"><h3>Where are my conversations stored?<\/h3><\/dt>\n<dd><p>In your HTchat account. WordPress only stores the connection settings.<\/p><\/dd>\n<dt id=\"is%20my%20htchat%20password%20stored%20in%20wordpress%3F\"><h3>Is my HTchat password stored in WordPress?<\/h3><\/dt>\n<dd><p>No. It is sent once over HTTPS to sign in. WordPress keeps only a revocable connection token.<\/p><\/dd>\n<dt id=\"can%20i%20hide%20the%20chat%20on%20some%20pages%3F\"><h3>Can I hide the chat on some pages?<\/h3><\/dt>\n<dd><p>Yes. Choose pages in HTchat \u2192 Settings \u2192 Widget. Changes apply without updating the plugin.<\/p><\/dd>\n<dt id=\"what%20happens%20when%20i%20uninstall%3F\"><h3>What happens when I uninstall?<\/h3><\/dt>\n<dd><p>The plugin's settings are removed and the connection is revoked. Your HTchat account and chat history are kept.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.21<\/h4>\n\n<ul>\n<li>WooCommerce orders are now sent from your store to HTchat, so syncing works even when a firewall (such as Cloudflare) blocks incoming requests.<\/li>\n<\/ul>\n\n<h4>1.0.20<\/h4>\n\n<ul>\n<li>Plugin renamed to HTsend Live Chat &amp; Team Inbox for the WordPress.org directory. Sign-in, connection and all features are unchanged.<\/li>\n<\/ul>\n\n<h4>1.0.19<\/h4>\n\n<ul>\n<li>Admin scripts moved to an enqueued file (no inline scripts).<\/li>\n<li>Front-end widget loaded only via wp_enqueue_script and wp_add_inline_script.<\/li>\n<li>Admin menu moved to position 65.<\/li>\n<\/ul>\n\n<h4>1.0.18<\/h4>\n\n<ul>\n<li>SureCart and WP EasyCart: the HTchat inbox now shows customers, orders, paid status, refunds and products from these stores, the same way as WooCommerce (CartFlows and FunnelKit already work through WooCommerce).<\/li>\n<\/ul>\n\n<h4>1.0.17<\/h4>\n\n<ul>\n<li>WooCommerce order sync: HTchat keeps an up-to-date list of your orders, and the store sends a short notice when an order is created, changed, trashed or deleted.<\/li>\n<\/ul>\n\n<h4>1.0.16<\/h4>\n\n<ul>\n<li>WooCommerce customer card and product picker in the HTchat inbox (read-only, signed requests).<\/li>\n<\/ul>\n\n<h4>1.0.15<\/h4>\n\n<ul>\n<li>Stability: no full-site cache wipes, no blocking checks on connect, shorter timeouts, cleaner script output for cache\/minify plugins.<\/li>\n<\/ul>\n\n<h4>1.0.14<\/h4>\n\n<ul>\n<li>Connects and verifies automatically; all settings now live in HTchat. Faster widget start.<\/li>\n<\/ul>\n\n<h4>1.0.13<\/h4>\n\n<ul>\n<li>Widget now loads even with Cloudflare Rocket Loader and script optimizers.<\/li>\n<\/ul>\n\n<h4>1.0.12<\/h4>\n\n<ul>\n<li>Clears page caches (WP Rocket, LiteSpeed, WP Super Cache, W3 Total Cache and more) automatically so the chat appears right away.<\/li>\n<li>Verify Installation works even when a firewall such as Cloudflare blocks outside checks.<\/li>\n<\/ul>\n\n<h4>1.0.11<\/h4>\n\n<ul>\n<li>Display the HTchat logo clearly on the sign-in and connected screens.<\/li>\n<\/ul>\n\n<h4>1.0.10<\/h4>\n\n<ul>\n<li>Added a Connection test that checks if your website can reach HTchat and explains network or server errors.<\/li>\n<li>After signing in the page reloads in place, so security plugins cannot block it.<\/li>\n<\/ul>\n\n<h4>1.0.9<\/h4>\n\n<ul>\n<li>Instant sign-in with clear error messages under the button.<\/li>\n<li>Removed old connection links, codes and API key connection.<\/li>\n<\/ul>\n\n<h4>1.0.8<\/h4>\n\n<ul>\n<li>Sign in with your HTchat email and password directly inside WordPress. Removed connection links and codes.<\/li>\n<\/ul>\n\n<h4>1.0.7<\/h4>\n\n<ul>\n<li>New: connect instantly by pasting your HTchat API key \u2014 no redirects or expiring codes.<\/li>\n<\/ul>\n\n<h4>1.0.6<\/h4>\n\n<ul>\n<li>Fixed: \"link expired\" screen after approving in HTchat (other plugins intercepted the return address). Connection now completes on any host.<\/li>\n<\/ul>\n\n<h4>1.0.5<\/h4>\n\n<ul>\n<li>Connection now stays Connected on every host (no salt-based token encryption).<\/li>\n<li>Background checks never disconnect the site; only Disconnect does.<\/li>\n<li>Old forms refresh instead of showing \"The link you followed has expired\".<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>First release.<\/li>\n<\/ul>","raw_excerpt":"Free live chat for WordPress and WooCommerce. 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