SupportKontor answers your customers' emails and takes actions in your WooCommerce shop on your behalf. It reads the email, does what the customer asked for, and replies:<\/p>\n\n
Every reply is in the customer's own language.<\/p>\n\n
Order changes wait for you. For a cancellation, an address change or a return, it writes the reply and suggests the change. Nothing happens to the order until you say yes in your dashboard. Once you trust it, you can let any of the three run on its own.<\/p>\n\n
It all happens on one page in your WordPress admin:<\/p>\n\n
It stores no customer mail and no order data in WordPress. It adds nothing to your shop's pages. It never refunds money.<\/p>\n\n
SupportKontor finds the tracking number on the order. It works with WooCommerce Shipment Tracking, Advanced Shipment Tracking and Shiptastic (part of Germanized). The reply says where the parcel is, for DHL, Deutsche Post, DPD, Hermes, GLS and most other carriers worldwide. If yours doesn't work, tell us and we will make it work.<\/p>\n\n
For the first 48 hours, SupportKontor writes every reply but sends none. You read them in your dashboard, next to the emails they answer. After that, it only sends what you have allowed in your dashboard. Until you allow something, it keeps writing drafts. You can also end the 48 hours early.<\/p>\n\n
https:\/\/youtu.be\/ymB7jZphP_w<\/p>\n\n
The free plan answers 50 enquiries a month. Starter (200 a month) and Standard (500 a month) are paid plans; the prices are on https:\/\/supportkontor.com\/en\/ and you upgrade in your dashboard. The plugin itself is free and stays free.<\/p>\n\n
This plugin connects your shop to SupportKontor, a service we run at supportkontor.com. It does nothing without that service.<\/p>\n\n
When you connect, the plugin sends us your shop's address, your shop's name and the admin email address. WooCommerce also gives us a key that can read and change orders and customers. After that, we get the support emails you forward to us. We read and change orders when a customer asks. For order changes, we wait for your OK first.<\/p>\n\n
Where your data is: we store it on servers in the EU (Railway, in Amsterdam). Replies are written with Claude, an AI by Anthropic, which runs outside the EU. Emails are sent and received through Postmark, also outside the EU.<\/p>\n\n
Terms: https:\/\/supportkontor.com\/en\/terms\nPrivacy: https:\/\/supportkontor.com\/en\/datenschutz\nData processing agreement: in your dashboard, ready to sign<\/p>\n\n\n
Your shop's address must start with https.<\/p>\n\n\n
To SupportKontor's servers in the EU. We keep it for as long as our terms say, then delete it. Nothing is stored in WordPress.<\/p><\/dd>\n
Not until you say so. Every cancellation, address change and return waits in your dashboard for your OK. Once you have seen how it decides, you can let each of the three run on its own.<\/p><\/dd>\n
No. If a customer wants to cancel a paid order, it passes the email to you with a short summary.<\/p><\/dd>\n
WooCommerce Shipment Tracking, Advanced Shipment Tracking and Shiptastic. If you add tracking some other way, the reply still says the order has shipped, but without a tracking number.<\/p><\/dd>\n
DHL, Deutsche Post, DPD, Hermes, GLS and most other carriers worldwide. If yours doesn't work, tell us and we will make it work.<\/p><\/dd>\n
SupportKontor stops answering for the rest of the month and passes each new mail to you, so you answer it yourself. Next month it starts again. Upgrade in your dashboard if you want it to keep going. Nothing is lost.<\/p><\/dd>\n
The reply is in the customer's language. Your dashboard and our emails to you stay in yours.<\/p><\/dd>\n
Yes, on the same page. SupportKontor then has no more access to your shop. Deactivating the plugin only pauses it. Deleting the plugin disconnects it.<\/p><\/dd>\n
Yes, and with the classic order storage too.<\/p><\/dd>\n\n<\/dl>\n\n\n