{"id":379099,"date":"2026-10-03T20:17:48","date_gmt":"2026-10-03T20:17:48","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/tendr-ai-shopping-assistant-chatbot-for-woocommerce\/"},"modified":"2026-10-03T20:17:17","modified_gmt":"2026-10-03T20:17:17","slug":"tendr","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/tendr\/","author":23577721,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"0.2.9","stable_tag":"0.2.9","tested":"7.1.2","requires":"6.2","requires_php":"7.4","requires_plugins":null,"header_name":"Tendr \u2013 AI Chatbot & Shopping Assistant for WooCommerce","header_author":"Marc Granell","header_description":"AI shopping assistant and chatbot for WooCommerce: recommends products from your real catalog, answers questions and fills the cart to sell more.","assets_banners_color":"18181c","last_updated":"2026-10-03 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When something can\u2019t be solved in the chat, Tendr opens a support ticket.<\/p>\n\n<p><a href=\"https:\/\/demo.tendr.cc\/\">Live demo store<\/a> \u00b7 <a href=\"https:\/\/tendr.cc\/en\/\">Website<\/a> \u00b7 <a href=\"https:\/\/tendr.cc\/en\/docs\/\">Docs<\/a><\/p>\n\n<h4>Why Tendr<\/h4>\n\n<ul>\n<li><strong>It sells, not just answers<\/strong>: recommendations, add to cart, free-shipping nudges and assisted checkout inside the chat.<\/li>\n<li><strong>No made-up answers<\/strong>: products, prices and delivery times come from your synced catalog and your own policy pages.<\/li>\n<li><strong>AI included<\/strong>: no OpenAI or DeepSeek account needed. Bring your own key only if you want to.<\/li>\n<li><strong>Set up in 5 minutes<\/strong>: click \u201cConnect to Tendr\u201d and the catalog syncs by itself. No code.<\/li>\n<li><strong>You see the money<\/strong>: sales attributed to the chat, conversion and what customers ask about.<\/li>\n<\/ul>\n\n<h4>AI product recommendations<\/h4>\n\n<ul>\n<li>The shopper says what they need (\u201ca gift under $50\u201d) and gets real products from your catalog.<\/li>\n<li>Product cards: highlighted product, carousel, side-by-side comparison or list, with photo, price and an Add button.<\/li>\n<li>Product finder for large catalogs: search by use, budget, size or any attribute.<\/li>\n<\/ul>\n\n<h4>AI sales assistant<\/h4>\n\n<ul>\n<li>Add to cart from the chat, variations included.<\/li>\n<li>Assisted checkout: shipping details collected in the chat and pre-filled in your WooCommerce checkout.<\/li>\n<li>Free-shipping nudges based on your shipping zones, and proactive prompts on product pages.<\/li>\n<li>Payments always go through your own checkout and gateways.<\/li>\n<\/ul>\n\n<h4>Live chat with AI handoff<\/h4>\n\n<ul>\n<li>Take over any chat from the dashboard: the AI pauses and the customer sees who is helping.<\/li>\n<li>Live view of who is waiting, who your team is helping and what the AI is doing, with response-time targets.<\/li>\n<li>Private notes for the AI, AI-drafted replies, support hours and presence.<\/li>\n<\/ul>\n\n<h4>AI customer support and tickets<\/h4>\n\n<ul>\n<li>Answers about shipping, returns, warranty and payments from your policy pages, and technical questions from the manuals you upload (PDF or text).<\/li>\n<li>Support tickets: the assistant opens a numbered ticket with the customer\u2019s email and order; you reply by email from the dashboard.<\/li>\n<li>Your own rules and verified answers.<\/li>\n<\/ul>\n\n<h4>Multilingual, on-brand, fast<\/h4>\n\n<ul>\n<li>Replies in the customer\u2019s language. Chat interface in English, Spanish, German, French and Italian, with WPML and Polylang support.<\/li>\n<li>Name, photo, tone, colours, icons, animated themes and mascots, with a live preview.<\/li>\n<li>Small dependency-free script inside its own Shadow DOM: works with any theme and on mobile as a full-screen sheet.<\/li>\n<\/ul>\n\n<h4>Plans<\/h4>\n\n<p>Tendr is a service (SaaS) and needs a free Tendr account. The <strong>free Start plan<\/strong> has no time limit and needs no card: 300 conversations a month, 150 products and 20 tickets a month. Paid plans add assisted checkout, unlimited conversations and products, live chat takeover, unlimited tickets, page indexing and full analytics. Limits are applied by the Tendr service, not by the plugin code. <a href=\"https:\/\/tendr.cc\/en\/#precios\">Pricing<\/a>.<\/p>\n\n<h3>External services<\/h3>\n\n<p>This plugin relies on the Tendr service, operated by the plugin author, to run the assistant. Without it the chat cannot answer.<\/p>\n\n<p><strong>Tendr API<\/strong> (https:\/\/api.tendr.cc)<\/p>\n\n<ul>\n<li>Licence activation and validation: when you connect the store and periodically afterwards. Sends the licence key, the site domain and URL, and the WordPress, WooCommerce and plugin versions.<\/li>\n<li>Catalog sync: when you connect the store, when products change and daily. Sends public product data (name, descriptions, price, stock status, categories, attributes, image URL, permalink, number of sales and language).<\/li>\n<li>Store information: when you connect the store and when settings change. Sends the store name, language, currency, site icon, tagline and description, the text of the \"about us\" page, shipping zones and rates, cart and checkout URLs and the policy pages (shipping, returns, terms).<\/li>\n<li>Chat: only when a visitor opens the chat and writes. The visitor's browser sends the messages, a random anonymous visitor ID, the current page URL and title, the page language and a summary of the cart (products, quantities, totals). Shipping details typed in the chat form are sent to your own WooCommerce store, not to Tendr.<\/li>\n<\/ul>\n\n<p>Terms of service: https:\/\/tendr.cc\/en\/legal\/terminos.html\nPrivacy policy: https:\/\/tendr.cc\/en\/legal\/privacidad.html<\/p>\n\n<p><strong>AI providers used by the Tendr service<\/strong><\/p>\n\n<p>To write the answers, the Tendr service forwards the conversation and the relevant catalog data to an AI model provider: DeepSeek by default (https:\/\/www.deepseek.com, privacy policy: https:\/\/cdn.deepseek.com\/policies\/en-US\/deepseek-privacy-policy.html), or OpenAI if the store owner adds their own OpenAI API key in the dashboard (https:\/\/openai.com, privacy policy: https:\/\/openai.com\/policies\/privacy-policy\/). The plugin itself never calls these providers.<\/p>\n\n<p>No payment data, passwords or card numbers are ever sent. The \"Powered by Tendr\" link in the chat is off by default and only appears if the store owner turns it on.<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Install and activate WooCommerce.<\/li>\n<li>Install Tendr from Plugins \u2192 Add New and activate it.<\/li>\n<li>Go to WooCommerce \u2192 Tendr, click \u201cConnect to Tendr\u201d and sign in or create a free account.<\/li>\n<li>You are sent back with the store connected. The catalog syncs in the background and the chat appears within minutes.<\/li>\n<li>Customize the assistant from your Tendr dashboard.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"is%20tendr%20an%20ai%20chatbot%20for%20woocommerce%3F\"><h3>Is Tendr an AI chatbot for WooCommerce?<\/h3><\/dt>\n<dd><p>Yes. An AI chatbot and shopping assistant made only for WooCommerce: it recommends products, answers questions, fills the cart and checkout, and hands the chat to a person when needed.<\/p><\/dd>\n<dt id=\"is%20there%20a%20free%20plan%3F\"><h3>Is there a free plan?<\/h3><\/dt>\n<dd><p>Yes. The Start plan is free with no time limit and needs no card.<\/p><\/dd>\n<dt id=\"do%20i%20need%20an%20openai%2C%20chatgpt%20or%20deepseek%20account%3F\"><h3>Do I need an OpenAI, ChatGPT or DeepSeek account?<\/h3><\/dt>\n<dd><p>No. The AI is included in every plan. Optionally, add your own DeepSeek or OpenAI key and pay the provider directly.<\/p><\/dd>\n<dt id=\"can%20a%20real%20person%20answer%20in%20the%20chat%3F\"><h3>Can a real person answer in the chat?<\/h3><\/dt>\n<dd><p>Yes. Take over any conversation from your dashboard; the AI pauses and you can hand it back at any time.<\/p><\/dd>\n<dt id=\"which%20languages%20does%20it%20speak%3F\"><h3>Which languages does it speak?<\/h3><\/dt>\n<dd><p>It replies in the customer\u2019s language. The chat interface comes in English, Spanish, German, French and Italian, with WPML and Polylang support.<\/p><\/dd>\n<dt id=\"does%20it%20take%20payments%3F\"><h3>Does it take payments?<\/h3><\/dt>\n<dd><p>No. Customers pay on your own WooCommerce checkout. Tendr only fills the cart and the shipping details.<\/p><\/dd>\n<dt id=\"can%20it%20make%20up%20prices%20or%20discounts%3F\"><h3>Can it make up prices or discounts?<\/h3><\/dt>\n<dd><p>It is designed not to: products, prices, stock and shipping come from your synced catalog, and it says so when it doesn\u2019t know.<\/p><\/dd>\n<dt id=\"does%20it%20work%20with%20my%20theme%20and%20page%20builder%3F\"><h3>Does it work with my theme and page builder?<\/h3><\/dt>\n<dd><p>Yes. The chat runs inside its own Shadow DOM, so it works with any theme or builder without style conflicts, and loads after the page is ready.<\/p><\/dd>\n<dt id=\"is%20it%20gdpr%20friendly%3F\"><h3>Is it GDPR friendly?<\/h3><\/dt>\n<dd><p>It uses a random anonymous visitor ID, sends no payment data and keeps shipping details in your WooCommerce cart. See External services and our privacy policy.<\/p><\/dd>\n<dt id=\"where%20is%20the%20source%20code%3F\"><h3>Where is the source code?<\/h3><\/dt>\n<dd><p>All code is included as readable source. assets\/widget.js is plain JavaScript, not minified, with no third-party libraries.<\/p><\/dd>\n<dt id=\"what%20happens%20if%20i%20uninstall%20it%3F\"><h3>What happens if I uninstall it?<\/h3><\/dt>\n<dd><p>The plugin options are removed and the licence seat is freed. You can delete your data from your Tendr account.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>0.2.9<\/h4>\n\n<ul>\n<li>The WooCommerce \u2192 Tendr screen shows chat sales with the currency and amount on one line.<\/li>\n<li>New icon and banner.<\/li>\n<\/ul>\n\n<h4>0.2.8<\/h4>\n\n<ul>\n<li>Live support: team presence and hours in the chat, take over chats from the dashboard and hand them back to the AI.<\/li>\n<li>Support tickets opened by the assistant, with a link for the customer to follow and reply.<\/li>\n<li>Technical support from your uploaded manuals and guides.<\/li>\n<li>Animated themes and mascots, assistant photo and send icon.<\/li>\n<li>Redesigned WooCommerce \u2192 Tendr screen and \u201cGo to checkout \/ Keep browsing\u201d buttons after adding to cart.<\/li>\n<\/ul>\n\n<p>Full history: see changelog.txt.<\/p>","raw_excerpt":"AI chatbot for WooCommerce that recommends real products, fills the cart and checkout, and lets you take over chats live. 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