Cleaner look for the question box when you click into it.<\/p>","5.2.5":"
Clearer message when the AI provider is slow to reply.<\/p>","5.2.4":"
More reliable WordPress AI answers, and a clear view of which answers the AI wrote.<\/p>","5.2.3":"
Greetings get a friendly reply, and WordPress AI answers more questions.<\/p>","5.2.2":"
WordPress AI now skips retired models automatically and explains connection problems more clearly.<\/p>","5.2.1":"
Fixes WordPress AI answers with newer models that reject the temperature setting.<\/p>","5.2.0":"
The plugin is now Replyvane Chat Support. AI answers now come from the AI provider set up for your site under Settings > Connectors (WordPress 7.0+); API keys saved in the plugin are removed. Your questions, settings, chats and team members move across automatically.<\/p>"},"ratings":[],"assets_icons":[],"assets_banners":[],"assets_blueprints":{},"all_blocks":[],"tagged_versions":["5.2.6"],"block_files":[],"assets_screenshots":[],"screenshots":[]},"plugin_section":[],"plugin_tags":[191735,2364,2369,1643,2379],"plugin_category":[],"plugin_contributors":[287820],"plugin_business_model":[],"class_list":["post-378638","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-chatbot","plugin_tags-chatbot","plugin_tags-customer-support","plugin_tags-faq","plugin_tags-live-chat","plugin_contributors-daviak","plugin_committers-daviak"],"banners":[],"icons":{"svg":false,"icon":"https:\/\/s.w.org\/plugins\/geopattern-icon\/replyvane-chat-support.svg","icon_2x":false,"generated":true},"screenshots":[],"raw_content":"\n
Replyvane Chat Support adds a friendly chat window to any WordPress site. Visitors click common questions, browse by topic, or type their own question, and get answers taken from your FAQ and your website's own public pages. When they need a person, they can chat live with your team or leave a message that you answer by email.<\/p>\n\n
This plugin connects to outside services only in the cases below. None of them are used unless you turn them on.<\/p>\n\n
The plugin does not connect to any AI service itself. When WordPress AI<\/strong> is chosen, it passes the visitor's typed question and the most relevant public passages of your website (plus matching FAQ answers) to the WordPress AI Client, which sends them to the AI provider the site owner set up under Settings > Connectors<\/strong>. That provider's own terms and privacy policy apply. Clicking Test connection<\/strong> sends a short test prompt the same way. No visitor names, emails or account data are sent.<\/p>\n\n When live chat and team member photos are on, visitors' browsers load team members' profile pictures through WordPress's standard avatar function, which uses Gravatar unless a profile-picture plugin is installed. Terms<\/a>, Privacy policy<\/a><\/p>\n\n Reports written under Replyvane > Support<\/strong> are saved on your site. When the plugin's support address is set (REPLYVANE_REPORTS_EMAIL, and optionally REPLYVANE_REPORTS_WEBHOOK, in wp-config.php), they are also emailed to it, or posted to that address, only when the site owner clicks Send<\/strong>. They include what the site owner wrote, attached files, the site's address, the sending user's name and email address (so the developer can reply), and, if ticked, a list of versions, theme and active plugins shown on the screen before sending.<\/p>\n\n\n For reliable email alerts and replies, use an email-sending plugin such as WP Mail SMTP.<\/p>\n\n\n No. The built-in engine answers from your FAQ and your public pages without any AI or outside service.<\/p><\/dd>\n Any provider that works with the WordPress AI Client (WordPress 7.0 and later). You set it up once for your whole site under Settings > Connectors<\/strong>, and this plugin uses it. Usage is billed to your account with that provider. On WordPress versions before 7.0, the built-in engine is used.<\/p><\/dd>\n No. It reads pages only as a logged-out visitor would see them, and never reads accounts, orders, bookings or form entries. You can also keep any public page out under Settings > Pages to keep out<\/strong>.<\/p><\/dd>\n The website hasn't been read yet, or it doesn't contain a clear answer. Open Replyvane > Website knowledge<\/strong>, click Scan website now<\/strong>, and use Try a question<\/strong> to check. If you use a caching plugin, clear its cache after updating the plugin.<\/p><\/dd>\n Administrators can answer automatically. For other staff, add a user with the Live Chat Agent<\/strong> role. They open Live Chat<\/strong> in the dashboard and click Go online<\/strong>.<\/p><\/dd>\n Upload and activate this version. It moves your questions, settings, chats, visitor activity, support reports and Live Chat Agents from an earlier copy of this plugin automatically, and switches that copy off. You can then delete the earlier copy from the Plugins screen. If the earlier copy used an AI provider with its own API key, it now uses WordPress AI instead: set up your provider under Settings > Connectors<\/strong>. The keys the earlier copy stored are deleted.<\/p><\/dd>\n In your WordPress database. Questions, the searchable copy of your public pages, chat conversations and visitor activity each have their own table. Activity and finished chats are deleted automatically after the number of days you choose.<\/p><\/dd>\n\n<\/dl>\n\n\nGravatar (live chat team member photos)<\/h4>\n\n
Support reports<\/h4>\n\n
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Do I need AI?<\/h3><\/dt>\n
Which AI providers are supported?<\/h3><\/dt>\n
Can the chatbot see private information?<\/h3><\/dt>\n
Typed questions only show \"closest questions\". Why?<\/h3><\/dt>\n
How do team members answer live chats?<\/h3><\/dt>\n
I used an earlier version. How do I update?<\/h3><\/dt>\n
Where is data stored?<\/h3><\/dt>\n
5.2.6<\/h4>\n\n
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5.2.5<\/h4>\n\n
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5.2.1<\/h4>\n\n
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5.2.0<\/h4>\n\n
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5.0.0<\/h4>\n\n
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4.5.0<\/h4>\n\n
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4.4.0<\/h4>\n\n
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4.3.0<\/h4>\n\n
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4.2.0<\/h4>\n\n
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4.1.0<\/h4>\n\n
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4.0.0<\/h4>\n\n
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3.0.0<\/h4>\n\n
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2.0.0<\/h4>\n\n
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