{"id":370072,"date":"2026-10-11T02:15:19","date_gmt":"2026-10-11T02:15:19","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/nik-voicedesk-ai\/"},"modified":"2026-10-12T03:38:34","modified_gmt":"2026-10-12T03:38:34","slug":"nik-voice-ticketing-ai","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/nik-voice-ticketing-ai\/","author":23567295,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.2.5","stable_tag":"1.2.5","tested":"7.1.3","requires":"5.8","requires_php":"7.4","requires_plugins":null,"header_name":"Nik Voice Ticketing AI","header_author":"Nik Neural AI Inc.","header_description":"Zero-friction, AI-powered voice ticketing system for WordPress with Whisper and Modulate.ai speech-to-text.","assets_banners_color":"111b39","last_updated":"2026-10-12 03:38:34","external_support_url":"","external_repository_url":"","donate_link":"https:\/\/nikneural.ca\/","header_plugin_uri":"https:\/\/nikneural.ca\/pl\/voicedesk.php","header_author_uri":"https:\/\/nikneural.ca\/","rating":0,"author_block_rating":0,"active_installs":0,"downloads":99,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.2.4":{"tag":"1.2.4","author":"nikneuralaiinc","date":"2026-10-11 05:13:40","revision":3738923},"1.2.5":{"tag":"1.2.5","author":"nikneuralaiinc","date":"2026-10-12 03:38:34","revision":3740434}},"upgrade_notice":{"1.2.5":"<p>Critical Security Update: Immediately update to resolve an unauthenticated file upload flaw. 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It allows website visitors and logged-in customers to record voice messages, automatically transcribe them using advanced Speech-to-Text models (OpenAI Whisper or Modulate.ai), intelligently categorize and summarize the issue using Large Language Models (OpenAI GPT-4o-mini), and track click interactions on the page during the recording session.<\/p>\n\n<h4>Core Features<\/h4>\n\n<ul>\n<li><strong>Vanilla JS Floating Mic Button<\/strong>: Lightweight, ultra-responsive microphone trigger positioned cleanly on the screen.<\/li>\n<li><strong>Modern Recording Dock<\/strong>: Real-time recording indicator with pulsating red dot, live elapsed timer, and dynamic animated audio waveform.<\/li>\n<li><strong>Interactive Click Tracking &amp; Visual Pinning<\/strong>: Captures DOM element clicks, CSS selectors, coordinates, and millisecond time offsets during voice recording.<\/li>\n<li><strong>Speech-to-Text Multi-Model Support<\/strong>: Bring Your Own Key (BYOK) integration with OpenAI Whisper (<code>whisper-1<\/code>) or Modulate.ai Velma-2.<\/li>\n<li><strong>Automated AI Summary &amp; Triage<\/strong>: Uses LLMs to generate a concise summary and intelligently categorize issues into departments (Sales, Technical Support, Billing, General Support).<\/li>\n<li><strong>Unique Ticket ID &amp; Email Delivery<\/strong>: Generates a unique Ticket ID and sends an email confirmation directly to the user.<\/li>\n<li><strong>Comprehensive Admin Console<\/strong>: Clean 2-column layout with dark mode\/light mode switcher, audio playback, download link, click timeline, and deduplicated reply thread.<\/li>\n<li><strong>Customer Ticket Portal &amp; WooCommerce Integration<\/strong>: Embed ticket portal via <code>[nikvotia_tickets]<\/code> shortcode or access via WooCommerce \"My Account\" dashboard endpoint.<\/li>\n<li><strong>Advanced Visibility Controls<\/strong>: Target specific post types, pages, user login states, or specific User IDs.<\/li>\n<li><strong>Zero 3rd-Party Frontend Dependencies<\/strong>: Built entirely with pure Vanilla JavaScript and CSS. No jQuery, React, or bulky frameworks.<\/li>\n<\/ul>\n\n<h3>External Services<\/h3>\n\n<p>This plugin connects to external third-party APIs to process voice audio recordings and deliver AI capabilities:<\/p>\n\n<ol>\n<li><strong>OpenAI API<\/strong><\/li>\n<\/ol>\n\n<p>* Purpose: Audio transcription via Whisper (<code>whisper-1<\/code>) and automated ticket summarization\/triage via GPT-4o-mini.\n* Data Sent: Voice audio file for speech transcription; transcribed ticket text for summarization.\n* Service URL: https:\/\/api.openai.com\n* Terms of Service: https:\/\/openai.com\/policies\/terms-of-use\n* Privacy Policy: https:\/\/openai.com\/policies\/privacy-policy<\/p>\n\n<ol>\n<li><strong>Modulate.ai API<\/strong><\/li>\n<\/ol>\n\n<p>* Purpose: Fast multilingual speech-to-text transcription and voice intelligence via Velma-2.\n* Data Sent: Voice audio recording file.\n* Service URL: https:\/\/api.modulate.ai\n* Terms of Service: https:\/\/www.modulate.ai\/terms-and-conditions\n* Privacy Policy: https:\/\/www.modulate.ai\/privacy-policy<\/p>\n\n<ol>\n<li><strong>Nik Neural AI Telemetry<\/strong> (Optional - Explicit Opt-In Only)<\/li>\n<\/ol>\n\n<p>* Purpose: Anonymous diagnostic telemetry (WordPress version, PHP version, server environment, and site URL) to improve plugin compatibility.\n* Data Sent: Site URL, administrator email (optional), PHP version, WordPress version, server software.\n* Service URL: https:\/\/nikneural.ca\/tracking\/\n* Privacy Policy: https:\/\/nikneural.ca\/<\/p>\n\n<ol>\n<li><strong>Nik Neural AI Cloud &amp; Add-ons<\/strong> (Optional)<\/li>\n<\/ol>\n\n<p>* Purpose: Commercial support and custom enterprise AI model integrations provided by Nik Neural AI Inc.\n* Service URL: https:\/\/nikneural.ca\/\n* Terms of Service: https:\/\/nikneural.ca\/\n* Privacy Policy: https:\/\/nikneural.ca\/<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload the <code>nik-voice-ticketing-ai<\/code> folder to the <code>\/wp-content\/plugins\/<\/code> directory.<\/li>\n<li>Activate the plugin through the 'Plugins' menu in WordPress.<\/li>\n<li>Navigate to <strong>VoiceDesk Tickets &gt; Settings<\/strong> to configure your API keys (OpenAI or Modulate.ai) and portal page.<\/li>\n<li>(Optional) Add the <code>[nikvotia_tickets]<\/code> shortcode to a WordPress page for your customer support portal.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"does%20this%20plugin%20require%20external%20subscriptions%3F\"><h3>Does this plugin require external subscriptions?<\/h3><\/dt>\n<dd><p>No. The plugin operates on a Bring Your Own Key (BYOK) model. You only pay your respective AI provider (OpenAI or Modulate.ai) directly for the API tokens you consume.<\/p><\/dd>\n<dt id=\"are%20third-party%20frontend%20libraries%20like%20jquery%20or%20react%20loaded%3F\"><h3>Are third-party frontend libraries like jQuery or React loaded?<\/h3><\/dt>\n<dd><p>No. The entire frontend recording dock, modal, click tracking, and audio processing are written in pure Vanilla JavaScript (0 dependencies).<\/p><\/dd>\n<dt id=\"are%20voice%20recordings%20stored%20on%20my%20wordpress%20site%3F\"><h3>Are voice recordings stored on my WordPress site?<\/h3><\/dt>\n<dd><p>Yes. Voice recordings are saved in your WordPress uploads directory and streamed via authenticated REST endpoints.<\/p><\/dd>\n<dt id=\"is%20the%20developer%20attribution%20link%20optional%3F\"><h3>Is the developer attribution link optional?<\/h3><\/dt>\n<dd><p>Yes. Per WordPress.org guidelines, the \"Powered by Nik Neural AI Inc.\" badge is completely optional and can be toggled on or off under VoiceDesk Settings &gt; Appearance.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.2.5<\/h4>\n\n<ul>\n<li>Critical Security: Resolved unauthenticated arbitrary file upload vulnerability in the public REST voice submission endpoint (props pnn219).<\/li>\n<li>Hardening: Added strict MIME verification, magic bytes validation, randomized filenames, and directory execution prevention.<\/li>\n<\/ul>\n\n<h4>1.2.4<\/h4>\n\n<ul>\n<li>Removed unclosed ob_start() and buffer manipulation in REST API controller to adhere strictly to WordPress buffer lifecycle guidelines.<\/li>\n<li>Re-verified clean pairing and zero dangling output buffers across all plugin hooks.<\/li>\n<\/ul>\n\n<h4>1.2.3<\/h4>\n\n<ul>\n<li>Added forward-compatibility support for WordPress 7.0+ core AI Client (wp_ai_client_prompt()).<\/li>\n<li>Added phpcs:ignore annotations for direct AI provider integrations on WordPress &lt; 7.0.<\/li>\n<li>Re-verified zero errors and warnings across all WordPress Plugin Check sniffs.<\/li>\n<\/ul>\n\n<h4>1.2.2<\/h4>\n\n<ul>\n<li>Removed forbidden move_uploaded_file() function; adopted core wp_upload_bits() for WordPress.org compliance.<\/li>\n<li>Resolved PHP 8.4 deprecation warning in formatting functions by ensuring parameter null-safety.<\/li>\n<li>Fixed misplaced translators comment in REST API to comply with WordPress.org i18n standards.<\/li>\n<li>Escaped WooCommerce endpoint output with wp_kses_post() in user portal.<\/li>\n<li>Added backward-compatible shortcode alias [nik_voicedesk_tickets].<\/li>\n<li>Replaced unverified $_GET parameters in telemetry with WordPress option update hooks.<\/li>\n<li>Removed discouraged load_plugin_textdomain() call per WordPress 4.6+ guidelines.<\/li>\n<\/ul>\n\n<h4>1.2.1<\/h4>\n\n<ul>\n<li>Fixed audio upload handling to explicitly allow audio\/webm, audio\/ogg, and audio\/wav MIME types.<\/li>\n<li>Replaced native browser alert popups with a modern, accessible in-page notification toast component.<\/li>\n<li>Added fallback audio storage to uploads\/nikvotia\/ to ensure reliability on strict hosts.<\/li>\n<li>Hardened external AI and email delivery in try\/catch blocks with reduced timeouts.<\/li>\n<li>Added automatic nonce retry to prevent 403 authorization rejections on cached pages.<\/li>\n<li>Updated standard Semantic Versioning roll across all plugin headers and assets.<\/li>\n<\/ul>\n\n<h4>1.2.0<\/h4>\n\n<ul>\n<li>Added Modulate.ai Velma-2 Speech-to-Text API support.<\/li>\n<li>Added reply deduplication and Post-Redirect-Get pattern to prevent duplicate emails on refresh.<\/li>\n<li>Added Dark\/Light Mode toggle for Ticket Console, Settings, and Ticket listing pages.<\/li>\n<li>Added developer attribution opt-in setting in Appearance tab.<\/li>\n<li>Updated corporate info to Nik Neural AI Inc. with light and dark mode favicon icons.<\/li>\n<li>Added About Nik Neural AI Inc. page under VoiceDesk Tickets.<\/li>\n<li>Fixed contrast in light mode for dropdowns, labels, and action buttons.<\/li>\n<\/ul>\n\n<h4>1.1.0<\/h4>\n\n<ul>\n<li>Added WooCommerce My Account endpoint and customer dashboard integration.<\/li>\n<li>Added interactive click tracking and visual pin drop during recording.<\/li>\n<li>Added unique Ticket ID generation and automatic confirmation emails.<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release of Nik VoiceDesk AI.<\/li>\n<\/ul>","raw_excerpt":"Zero-friction, AI-powered voice ticketing system for WordPress with Whisper &amp; 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