{"id":365739,"date":"2026-10-12T17:37:47","date_gmt":"2026-10-12T17:37:47","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/channelrelay\/"},"modified":"2026-10-12T20:24:26","modified_gmt":"2026-10-12T20:24:26","slug":"channelrelay","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/channelrelay\/","author":23561386,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"0.1.3","stable_tag":"0.1.3","tested":"7.1.3","requires":"6.3","requires_php":"7.4","requires_plugins":null,"header_name":"ChannelRelay \u2013 Chat Widget That Emails You the Lead","header_author":"ChannelRelay","header_description":"Adds the ChannelRelay AI assistant to your site. It answers visitor questions from your own pages and forwards contact details visitors leave to your inbox.","assets_banners_color":"e7e7e5","last_updated":"2026-10-12 20:24:26","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/channelrelay.io","header_author_uri":"","rating":0,"author_block_rating":0,"active_installs":0,"downloads":107,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"0.1.0":{"tag":"0.1.0","author":"channelrelay","date":"2026-10-12 17:37:22","revision":3742257},"0.1.1":{"tag":"0.1.1","author":"channelrelay","date":"2026-10-12 17:42:38","revision":3742264},"0.1.2":{"tag":"0.1.2","author":"channelrelay","date":"2026-10-12 18:02:13","revision":3742281},"0.1.3":{"tag":"0.1.3","author":"channelrelay","date":"2026-10-12 20:24:26","revision":3742472}},"upgrade_notice":[],"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3742257,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3742257,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3742257,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3742257,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["0.1.0","0.1.1","0.1.2","0.1.3"],"block_files":[],"assets_screenshots":[],"screenshots":[]},"plugin_section":[],"plugin_tags":[14160,2364,11463,337,2379],"plugin_category":[],"plugin_contributors":[286246],"plugin_business_model":[],"class_list":["post-365739","plugin","type-plugin","status-publish","hentry","plugin_tags-chat-widget","plugin_tags-chatbot","plugin_tags-lead-capture","plugin_tags-lead-generation","plugin_tags-live-chat","plugin_contributors-channelrelay","plugin_committers-channelrelay"],"banners":{"banner":"https:\/\/ps.w.org\/channelrelay\/assets\/banner-772x250.png?rev=3742257","banner_2x":"https:\/\/ps.w.org\/channelrelay\/assets\/banner-1544x500.png?rev=3742257","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/channelrelay\/assets\/icon-128x128.png?rev=3742257","icon_2x":"https:\/\/ps.w.org\/channelrelay\/assets\/icon-256x256.png?rev=3742257","generated":false},"screenshots":[],"raw_content":"<!--section=description-->\n<p>ChannelRelay is a WordPress chat widget for a service business whose website gets\nthe same questions every week (services, area, hours) while the owner is out on a\njob. The chatbot answers from your own pages, and when a visitor leaves a name and\na phone number or email, it emails you the lead (and can send it to a webhook).<\/p>\n\n<p>This plugin only loads the chat widget. The assistant and its knowledge base run\non the ChannelRelay service, so <strong>a ChannelRelay account is required<\/strong> \u2014 the widget\nstays off until you enter a tenant ID.<\/p>\n\n<p><strong>Price:<\/strong> free for 14 days with no card. After that it is $49 a month, or the\nchat box switches off. During the trial it reads up to 25 pages of your site and\nanswers up to 100 visitor questions a day.<\/p>\n\n<p>Getting a tenant ID takes a couple of minutes: click <strong>Get a Tenant ID<\/strong> on the\nsettings screen, confirm your email, and paste the ID you are shown. Sign-up reads\nyour public pages for you.<\/p>\n\n<h4>What it does on your site<\/h4>\n\n<ul>\n<li>Enqueues one deferred <code>&lt;script&gt;<\/code> in the footer that loads the widget from the\nChannelRelay API.<\/li>\n<li>Adds a settings screen under <strong>Settings \u25b8 ChannelRelay<\/strong> for the tenant ID,\ndisplay name, accent colour, greeting and suggested questions.<\/li>\n<li>On that screen, checks that your tenant ID resolves and shows how many pages\nare in your knowledge base.<\/li>\n<li>Nothing else \u2014 no database tables, no tracking, no dashboard.<\/li>\n<\/ul>\n\n<h4>External service<\/h4>\n\n<p>This plugin connects your site to <strong>ChannelRelay<\/strong>, a third\u2011party hosted service.<\/p>\n\n<ul>\n<li>The widget script is loaded from the ChannelRelay API\n(<code>https:\/\/api.channelrelay.io<\/code> by default, or a URL ChannelRelay gives you).<\/li>\n<li>When a visitor sends a message, their message, an anonymous session identifier\nand (if they provide them) their contact details are sent to that API so the\nassistant can reply and route the lead.<\/li>\n<li>The visitor's IP address is used by the API only in hashed form for rate\nlimiting; the raw address is not stored.<\/li>\n<li>From the admin settings screen the plugin makes one request to the API\n(<code>\/v1\/widget-config<\/code>) to confirm your tenant ID; this sends only the tenant ID.<\/li>\n<li>The <strong>Get a Tenant ID<\/strong> button is a link to the ChannelRelay sign-up page with\nyour site's address in the URL. Nothing is sent unless you click it.<\/li>\n<\/ul>\n\n<p>Service: https:\/\/channelrelay.io\nTerms of Service: https:\/\/channelrelay.io\/terms\nPrivacy Policy: https:\/\/channelrelay.io\/privacy<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload the <code>channelrelay<\/code> folder to <code>\/wp-content\/plugins\/<\/code>, or install it from\nthe Plugins screen.<\/li>\n<li>Activate the plugin.<\/li>\n<li>Go to <strong>Settings \u25b8 ChannelRelay<\/strong>.<\/li>\n<li>Click <strong>Get a Tenant ID<\/strong>, confirm your email, and paste the tenant ID you are shown.<\/li>\n<li>Tick <strong>Show the widget<\/strong> and click <strong>Save Changes<\/strong>.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"do%20i%20need%20a%20channelrelay%20account%3F\"><h3>Do I need a ChannelRelay account?<\/h3><\/dt>\n<dd><p>Yes. The plugin only installs the widget; the assistant's knowledge comes from\nyour ChannelRelay account. Without a tenant ID the widget does not load.<\/p><\/dd>\n<dt id=\"how%20do%20i%20get%20a%20tenant%20id%3F\"><h3>How do I get a tenant ID?<\/h3><\/dt>\n<dd><p>Click <strong>Get a Tenant ID<\/strong> on the settings screen. Enter your website, business\nname and the email leads should go to, then click the confirmation link we send.\nThe page shows your tenant ID and reads your public pages straight away.<\/p><\/dd>\n<dt id=\"what%20does%20it%20cost%3F\"><h3>What does it cost?<\/h3><\/dt>\n<dd><p>Free for 14 days, no card needed. After that it is $49 a month. If you do not\nsubscribe, the chat box is hidden from your site when the trial ends and nothing\nis charged.<\/p><\/dd>\n<dt id=\"does%20it%20answer%20phone%20calls%20or%20book%20appointments%3F\"><h3>Does it answer phone calls or book appointments?<\/h3><\/dt>\n<dd><p>No. It is a chat box on your website. It does not answer the phone, send texts or\nbook jobs. It can pass along a scheduling link you already use.<\/p><\/dd>\n<dt id=\"what%20does%20the%20lead%20email%20contain%3F\"><h3>What does the lead email contain?<\/h3><\/dt>\n<dd><p>The visitor's name, how to reach them, a ZIP code if they gave one, and a short\nnote of what they asked.<\/p><\/dd>\n<dt id=\"does%20it%20slow%20down%20my%20site%3F\"><h3>Does it slow down my site?<\/h3><\/dt>\n<dd><p>The widget script is small, loaded with <code>defer<\/code>, and served from a global edge\nnetwork. It does not block page rendering.<\/p><\/dd>\n<dt id=\"where%20do%20leads%20go%3F\"><h3>Where do leads go?<\/h3><\/dt>\n<dd><p>To the email address on your ChannelRelay tenant, and to a webhook if you\nconfigure one in ChannelRelay.<\/p><\/dd>\n<dt id=\"can%20i%20control%20which%20pages%20it%20appears%20on%3F\"><h3>Can I control which pages it appears on?<\/h3><\/dt>\n<dd><p>Not yet in this version \u2014 it loads on every front-end page. Page targeting is\nplanned.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>0.1.3<\/h4>\n\n<ul>\n<li>Sign up for a tenant ID yourself from the settings screen (free 14-day trial).<\/li>\n<li>The settings screen shows when a trial ends, and why the chat box is hidden if it has.<\/li>\n<\/ul>\n\n<h4>0.1.2<\/h4>\n\n<ul>\n<li>Listing text now says plainly what the plugin does and that an account is required.<\/li>\n<li>Connection notice reads \"1 page\" correctly.<\/li>\n<\/ul>\n\n<h4>0.1.1<\/h4>\n\n<ul>\n<li>Clearer plugin name and short description. No functional changes.<\/li>\n<\/ul>\n\n<h4>0.1.0<\/h4>\n\n<ul>\n<li>First release: settings screen, tenant connection check, and footer widget loader.<\/li>\n<\/ul>","raw_excerpt":"Answers visitor questions from your own pages and emails you the lead. Needs a ChannelRelay account: free 14-day trial, then $49\/month.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/365739","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=365739"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/channelrelay"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=365739"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=365739"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=365739"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=365739"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=365739"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=365739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}