{"id":365119,"date":"2026-09-09T07:34:18","date_gmt":"2026-09-09T07:34:18","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/r2c-ai-concierge-chat-for-customer-support\/"},"modified":"2026-09-09T07:34:05","modified_gmt":"2026-09-09T07:34:05","slug":"r2c-ai-concierge","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/r2c-ai-concierge\/","author":23561945,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"0.1.0","stable_tag":"0.1.0","tested":"7.1","requires":"6.0","requires_php":"7.4","requires_plugins":null,"header_name":"R2C \u2013 AI Concierge & Chat for Customer Support","header_author":"R2C","header_description":"Embed R2C's AI sales concierge widget on your site in one click. Connect an existing R2C account or create a free one from this screen.","assets_banners_color":"","last_updated":"2026-09-09 07:34:05","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/github.com\/milechy\/r2c-wordpress-plugin","header_author_uri":"https:\/\/r2c.biz\/lp\/","rating":0,"author_block_rating":0,"active_installs":0,"downloads":28,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"0.1.0":{"tag":"0.1.0","author":"hkobayashi","date":"2026-09-09 07:34:05","revision":3687816}},"upgrade_notice":[],"ratings":[],"assets_icons":[],"assets_banners":[],"assets_blueprints":{},"all_blocks":[],"tagged_versions":["0.1.0"],"block_files":[],"assets_screenshots":[],"screenshots":[]},"plugin_section":[],"plugin_tags":[2353,2364,2369,1643,2379],"plugin_category":[],"plugin_contributors":[279876],"plugin_business_model":[],"class_list":["post-365119","plugin","type-plugin","status-publish","hentry","plugin_tags-ai","plugin_tags-chatbot","plugin_tags-customer-support","plugin_tags-faq","plugin_tags-live-chat","plugin_contributors-hkobayashi","plugin_committers-hkobayashi"],"banners":[],"icons":{"svg":false,"icon":"https:\/\/s.w.org\/plugins\/geopattern-icon\/r2c-ai-concierge.svg","icon_2x":false,"generated":true},"screenshots":[],"raw_content":"<!--section=description-->\n<p>R2C is an AI concierge that talks with your site's visitors, answers\nproduct questions from your own FAQ knowledge base, and helps them\nthrough checkout. This plugin adds a one-line embed of the R2C widget to\nevery page of your WordPress site, with no theme editing required.<\/p>\n\n<p><strong>This plugin is a thin client for the R2C service.<\/strong> Settings you change\nhere are sent to your R2C account and applied there; the plugin itself\ndoes not store or process your visitors' conversations. Day-to-day\noperation \u2014 registering FAQ content, reviewing conversations, managing\nyour plan \u2014 happens in the R2C dashboard, linked from this plugin's\nsettings screen once connected.<\/p>\n\n<p>Source code: https:\/\/github.com\/milechy\/r2c-wordpress-plugin<\/p>\n\n<h4>External Services<\/h4>\n\n<p>This plugin communicates with <code>api.r2c.biz<\/code>, the R2C API, to connect your\nsite, read and save widget display settings, and load the chat widget\nscript. No request is sent until you explicitly connect the plugin from\nthe settings screen.<\/p>\n\n<ul>\n<li><strong>Connecting<\/strong>: sends your email address, your site's URL, name, and\nlanguage, and your WordPress\/plugin versions, so R2C can create or match\nyour account\nand verify you control this site.<\/li>\n<li><strong>Opening the settings screen<\/strong> (once connected): fetches your widget's\ncurrent display settings \u2014 position, offset, brand color, and the list\nof pages\/post types where the widget is hidden \u2014 from R2C, so the\nscreen never shows stale values.<\/li>\n<li><strong>Saving a change<\/strong>: sends only the fields you changed back to R2C.<\/li>\n<li><p><strong>Every front-end page view<\/strong> (once connected): loads\n  https:\/\/api.r2c.biz\/widget\/{your-tenant-id}.js, R2C's own script that\nrenders the chat bubble and generates AI responses to your visitors'\nquestions. That script's traffic goes to R2C's own AI providers\n(OpenAI, Groq, and Google Gemini) and, for the optional voice\/avatar\nfeature, LiveKit \u2014 not to this plugin.<\/p><\/li>\n<li><p>R2C Terms of Service: https:\/\/r2c.biz\/legal\/terms.html<\/p><\/li>\n<li>R2C Privacy Policy: https:\/\/r2c.biz\/legal\/privacy.html<\/li>\n<\/ul>\n\n<!--section=installation-->\n<ol>\n<li>Upload the plugin to your site, or install it from the WordPress\nplugin directory.<\/li>\n<li>Activate the plugin.<\/li>\n<li>Go to Settings \u2192 R2C and connect your site.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"does%20this%20plugin%20work%20without%20a%20paid%20r2c%20account%3F\"><h3>Does this plugin work without a paid R2C account?<\/h3><\/dt>\n<dd><p>Yes. R2C offers a free plan; connecting from this plugin creates one\nautomatically if you don't already have an R2C account.<\/p><\/dd>\n<dt id=\"where%20do%20i%20manage%20my%20faq%20content%2C%20or%20view%20conversations%3F\"><h3>Where do I manage my FAQ content, or view conversations?<\/h3><\/dt>\n<dd><p>In the R2C dashboard, linked from this plugin's settings screen once\nyou're connected. This plugin only handles installing and configuring\nthe widget on your WordPress site.<\/p><\/dd>\n<dt id=\"what%20happens%20to%20the%20widget%20if%20i%20deactivate%20the%20plugin%3F\"><h3>What happens to the widget if I deactivate the plugin?<\/h3><\/dt>\n<dd><p>It stops appearing on your site immediately. Your R2C account, FAQ\ncontent, and conversation history are unaffected \u2014 reactivating the\nplugin restores the widget without reconnecting.<\/p><\/dd>\n<dt id=\"what%20happens%20if%20i%20uninstall%20%28delete%29%20the%20plugin%3F\"><h3>What happens if I uninstall (delete) the plugin?<\/h3><\/dt>\n<dd><p>All locally stored settings (your API key, cached display settings) are\nremoved from this site. Your R2C account and its data are not deleted;\ndisconnect first from the settings screen if you also want to revoke the\nAPI key on R2C's side immediately.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>0.1.0<\/h4>\n\n<ul>\n<li>Connect a WordPress site to R2C (new or existing account) with explicit consent, or by pasting an existing API key.<\/li>\n<li>Embed the R2C chat widget on the front end, with position, offset, and brand color synced from R2C.<\/li>\n<li>Hide the widget on specific pages, by post type, or by URL pattern.<\/li>\n<li>Disconnect at any time; revokes the API key on both sides.<\/li>\n<\/ul>","raw_excerpt":"Embed R2C&#039;s AI sales concierge widget on your site in one click.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/365119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=365119"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/hkobayashi"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=365119"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=365119"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=365119"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=365119"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=365119"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=365119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}