BPAI Chat is a lightweight WordPress connector for the hosted BPAI customer support platform.<\/p>\n\n
Setup is intentionally simple:<\/p>\n\n
The plugin automatically supplies the WordPress website URL, site name and the administrator who started the connection. Customers do not need to enter a Website Key, tenant ID, inbox ID, API key, Chatwoot setting or widget code.<\/p>\n\n
New WordPress customers receive independent BPAI administrator access by email. Existing BPAI administrators can sign in and attach the WordPress website to their current BPAI workspace instead of creating another account.<\/p>\n\n
After setup, use https:\/\/bpai.in\/admin-login for advanced controls, including customer conversations, AI fine-tuning, business information, team access, insights and additional communication channels such as WhatsApp and email.<\/p>\n\n
WooCommerce websites use the same BPAI Chat plugin. No separate WooCommerce chat plugin is required.<\/p>\n\n
BPAI Chat provides a secure, zero-configuration connection between WordPress and a new or existing BPAI workspace.<\/p>\n\n
Unlike integrations that require administrators to manually copy and configure API credentials or widget identifiers, BPAI Chat automatically:<\/p>\n\n
The BPAI platform combines AI-assisted customer support with human handoff, centralized customer conversations, team access, configurable business information, insights and additional communication channels.<\/p>\n\n
BPAI Chat connects this WordPress website to the hosted BPAI customer support service operated by Brightpath AI.<\/p>\n\n
The external service is required for account verification, workspace management, chat configuration, customer conversations, AI-assisted responses, human support and other BPAI platform features.<\/p>\n\n
When an administrator chooses Connect BPAI, the plugin sends the following information to BPAI:<\/p>\n\n
This information is sent only after an authorized WordPress administrator intentionally selects Connect BPAI.<\/p>\n\n
After the connection process starts, the plugin sends its BPAI installation identifier and connection token to BPAI when:<\/p>\n\n
The connection token is used for communication between the WordPress plugin and the BPAI service. It is not displayed on the public website.<\/p>\n\n
After BPAI creates an installation record, the plugin loads the BPAI chat widget unless the installation status is disconnected. The hosted BPAI service controls whether the chat is ready for visitors.<\/p>\n\n
https:\/\/bpai.in\/api\/widget\/v2\/loader.js<\/p>\n\n
The externally loaded BPAI widget is an essential client component of the hosted BPAI customer support service. It allows website visitors to communicate with the connected BPAI workspace.<\/p>\n\n
The widget is not used to install, download or update this WordPress plugin. It does not provide an editor for executing administrator-supplied PHP or JavaScript code.<\/p>\n\n
Information that visitors voluntarily submit through the chat widget, such as messages and contact information, is transmitted to and processed by BPAI to provide the requested customer support service.<\/p>\n\n
Depending on the BPAI configuration and how visitors use the widget, BPAI may also process technical and contextual information required to operate the service, such as the current page URL, browser information, session information and message timestamps.<\/p>\n\n
Website administrators are responsible for informing visitors about their use of BPAI and updating their website privacy policy where required.<\/p>\n\n
BPAI service: https:\/\/bpai.in\/<\/p>\n\n
Terms of Service: https:\/\/bpai.in\/terms<\/p>\n\n
Privacy Policy: https:\/\/bpai.in\/privacy<\/p>\n\n\n
No. BPAI resolves the correct widget configuration automatically using the secure installation record created during the connection process.<\/p><\/dd>\n
No. You do not need to manually enter a Website Key, API key, tenant ID, inbox ID or widget code.<\/p><\/dd>\n
You receive independent access to a BPAI workspace.<\/p>\n\n
A new WordPress administrator can create a BPAI workspace through the connection flow. If you already administer a BPAI workspace, sign in during the connection process and attach the WordPress website to your existing workspace.<\/p><\/dd>\n
Use the BPAI workspace at:<\/p>\n\n
https:\/\/bpai.in\/admin-login<\/p>\n\n
The WordPress plugin remains intentionally lightweight. Customer conversations, AI controls, teams, insights and channel integrations are managed through the BPAI workspace.<\/p><\/dd>\n
When an administrator chooses Connect BPAI, the plugin sends the website URL, website name, administrator email address, administrator display name, WordPress version, plugin version, WooCommerce status and WordPress callback URL.<\/p>\n\n
The complete details are provided in the External Services section of this readme.<\/p><\/dd>\n
When the widget is active, messages and other information voluntarily submitted by website visitors are sent to BPAI to provide customer support.<\/p>\n\n
BPAI may also process technical and contextual information required to operate the chat service, such as session information, the current page URL, browser information and message timestamps.<\/p>\n\n
For additional information, review the BPAI Privacy Policy:<\/p>\n\n
https:\/\/bpai.in\/privacy<\/p><\/dd>\n
The BPAI widget JavaScript is loaded after BPAI creates an installation record for the website, unless that installation is marked as disconnected. The script may therefore be requested while authorization is still pending. BPAI controls whether the chat itself is ready and available to visitors.<\/p>\n\n
The script is an essential part of the hosted BPAI customer support service. It is not used to install or update the WordPress plugin and does not allow administrators or visitors to execute arbitrary code.<\/p><\/dd>\n
The local WordPress connection is removed and the BPAI widget stops loading on the website.<\/p>\n\n
Disconnecting the website does not delete the BPAI workspace, users, conversation history, AI configuration or other connected channels.<\/p><\/dd>\n
Uninstalling BPAI Chat removes the locally stored BPAI connection information from WordPress, and the widget stops loading.<\/p>\n\n
Uninstalling the plugin does not request deletion of your BPAI account, workspace, users, conversations, AI configuration or other information stored by the BPAI service.<\/p>\n\n
To request deletion of BPAI-hosted information, follow the instructions in the BPAI Privacy Policy or contact BPAI using the details published on https:\/\/bpai.in\/.<\/p><\/dd>\n
Yes. WooCommerce runs on WordPress, so the same BPAI Chat plugin provides the website chat integration. No separate WooCommerce plugin is required.<\/p><\/dd>\n
No. The WordPress plugin does not contain a trial timer, licence-validation system, local feature paywall or code that disables its included functionality after a usage limit.<\/p>\n\n
Some capabilities of the hosted BPAI service may depend on the BPAI service plan. Current service information is available from BPAI.<\/p><\/dd>\n\n<\/dl>\n\n\n