An order was placed \u2014 but the payment never arrived.<\/p>\n\n
Tom Volz Unpaid Order Follow-Ups for WooCommerce automatically follows up with customers when their WooCommerce order is still unpaid. Create multiple reminder rules, choose when each reminder should be sent, customize the email and include a direct payment link for the individual order.<\/p>\n\n
The important difference is control: you are not limited to a single reminder.<\/p>\n\n
Create several follow-ups with different delays and messages, apply them to Pending payment and\/or On hold orders, and let the plugin stop further reminders automatically when the order is paid.<\/p>\n\n
Create multiple reminder rules and build a complete follow-up sequence.<\/p>\n\n
For example:<\/p>\n\n
Each rule can have its own delay, status, subject, heading and email content.<\/p>\n\n
Every reminder can include the payment link for the individual unpaid order.<\/p>\n\n
The customer can use the link to continue payment without having to search for the original order.<\/p>\n\n
Once the order is paid, the follow-up process stops automatically. You do not need to manually remove scheduled reminders for orders that have already been completed.<\/p>\n\n
New rules are applied automatically to matching new orders. Existing unpaid orders can also be synchronized so they can enter the reminder workflow.<\/p>\n\n
The dashboard gives you an overview of unpaid orders and reminder activity, while individual orders show reminder count and the last reminder timestamp.<\/p>\n\n
The free plugin provides the core unpaid-order follow-up workflow, including multiple reminder rules, payment links, flexible delays, test emails and existing-order synchronization.<\/p>\n\n
An optional Pro version adds additional recovery controls such as product and category exclusions, payment-method rules, coupons, recovery analytics and automatic order cancellation.<\/p>\n\n
WooCommerce 8.0 or newer.<\/p>\n\n\n
Yes. The free plugin supports multiple reminder rules, so you can build a multi-step follow-up sequence.<\/p><\/dd>\n
Yes. Each rule can have its own delay.<\/p><\/dd>\n
Yes. Use {payment_link} to include the payment link for the individual unpaid order.<\/p><\/dd>\n
Further follow-ups stop automatically when the order is paid.<\/p><\/dd>\n
Yes. Existing Pending payment and On hold orders can be synchronized.<\/p><\/dd>\n
Yes. Each saved rule has a test email function.<\/p><\/dd>\n
Rules can be applied to Pending payment, On hold, or both.<\/p><\/dd>\n
The plugin uses WooCommerce Action Scheduler for delayed processing.<\/p><\/dd>\n\n<\/dl>\n\n\n