24laser Support Tickets is a self-hosted support ticket plugin for WordPress. Tickets, messages and attachments stay on your own WordPress installation.<\/p>\n\n
The plugin includes:<\/p>\n\n
[dpsupport_form]<\/code><\/li>\n- Support requests from guests or logged-in users<\/li>\n
- Secure personal guest ticket links<\/li>\n
- Protected guest attachment downloads<\/li>\n
- Optional JPG, PNG, WebP or PDF attachment; the maximum size follows the site's normal WordPress\/PHP upload limit<\/li>\n
- WordPress
wp_mail()<\/code> notifications for staff and customers<\/li>\n- Ticket statistics<\/li>\n
- Optional WooCommerce My Account support endpoint for logged-in customers<\/li>\n
- HPOS-compatible WooCommerce integration<\/li>\n<\/ul>\n\n
The plugin does not require an external account or license key. It does not send telemetry, contact a license server or install updates from third-party servers.<\/p>\n\n
Frontend support form<\/h4>\n\n
Create or edit a WordPress page and add:<\/p>\n\n
[dpsupport_form]\n<\/code><\/pre>\n\nYou can also create a support page automatically under Support > Settings.<\/p>\n\n
WooCommerce<\/h4>\n\n
If WooCommerce is active, logged-in customers receive a Support entry in My Account. Customers can browse all of their support tickets with pagination and can create, read and reply to tickets.<\/p>\n\n
Privacy<\/h4>\n\n
Support tickets may contain personal data such as names, email addresses, messages and uploaded files. This data is stored locally in your WordPress database and Media Library. Guest-form rate limiting uses local WordPress transients. The plugin does not send telemetry to 24laser or another license\/tracking service.<\/p>\n\n\n
\n- Install 24laser Support Tickets through Plugins > Add New, or upload the plugin ZIP.<\/li>\n
- Activate the plugin.<\/li>\n
- Open Support > Settings and configure the notification email address.<\/li>\n
- Create a support page with the
[dpsupport_form]<\/code> shortcode or use the automatic page creation button.<\/li>\n- If WooCommerce is active, the Support endpoint is added to My Account automatically.<\/li>\n<\/ol>\n\n\n
\nDoes the plugin need a license key?<\/h3><\/dt>\nNo. The plugin works without a license key or external account.<\/p><\/dd>\n
Does the plugin contact 24laser servers?<\/h3><\/dt>\nNo. The plugin has no license heartbeat, telemetry or external update client. Plugin updates are delivered by WordPress.org.<\/p><\/dd>\n
Where are tickets stored?<\/h3><\/dt>\nTickets, messages and activity records are stored in dedicated tables in the local WordPress database. Uploaded attachments use the WordPress Media Library.<\/p><\/dd>\n
Can guests submit tickets without an account?<\/h3><\/dt>\nYes, if guest requests are enabled under Support > Settings. Each guest receives a personal signed ticket link. Internal notes are never shown in the guest view.<\/p><\/dd>\n
Can I use it without WooCommerce?<\/h3><\/dt>\nYes. The frontend shortcode and WordPress admin ticket management work without WooCommerce. WooCommerce only adds the optional My Account support area.<\/p><\/dd>\n
Does deactivating the plugin delete tickets?<\/h3><\/dt>\nNo. Deactivation does not delete ticket data.<\/p><\/dd>\n\n<\/dl>\n\n\n
2.0.6<\/h4>\n\n\n- Updated the plugin website to the official 24laser Support Tickets product page on o2go.de.<\/li>\n
- Added a direct Product page link to the plugin action links in WordPress.<\/li>\n
- No changes to ticket, customer, guest or WooCommerce functionality.<\/li>\n<\/ul>\n\n
2.0.5<\/h4>\n\n\n- Updated WordPress.org directory presentation and screenshot descriptions.<\/li>\n
- No functional changes.<\/li>\n<\/ul>\n\n
2.0.4<\/h4>\n\n\n- Renamed the WordPress.org directory plugin to 24laser Support Tickets and updated the directory slug\/text domain to
24laser-support-tickets<\/code> as requested during directory review.<\/li>\n- Updated the author identity and public plugin references to 24laser \/ 24laser.de.<\/li>\n
- No feature changes compared with 2.0.3.<\/li>\n<\/ul>\n\n
2.0.3<\/h4>\n\n\n- Previous naming-review build; no functional changes compared with 2.0.2.<\/li>\n<\/ul>\n\n
2.0.2<\/h4>\n\n\n- Hardened single-file upload array validation for Plugin Check.<\/li>\n
- Removed unnecessary third-party cache hook and dynamic cache constants; private pages continue to send WordPress no-cache and explicit no-store headers.<\/li>\n<\/ul>\n\n
2.0.1<\/h4>\n\n\n- WordPress.org review fixes: unique DPSUPPORT\/dpsupport prefixes for declarations, hooks and stored data.<\/li>\n
- Reworked attachments as a native single-file upload; upload size follows the site upload limit.<\/li>\n
- Customer ticket history now uses normal pagination so all tickets remain accessible.<\/li>\n
- No license validation, telemetry or third-party updater is included.<\/li>\n<\/ul>\n\n
2.0.0<\/h4>\n\n\n- First WordPress.org directory package.<\/li>\n
- Repository package contains only local plugin functionality and no external license validation, telemetry or third-party updater.<\/li>\n
- Updates are intended to be delivered exclusively through WordPress.org.<\/li>\n
- Includes backend ticket management, frontend support form, secure guest access, WooCommerce My Account support, notifications and ticket statistics.<\/li>\n<\/ul>","raw_excerpt":"Self-hosted support tickets with a frontend form, secure guest access, attachments and optional WooCommerce My Account integration.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/362645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=362645"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/24laser"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=362645"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=362645"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=362645"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=362645"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=362645"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=362645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}