Smooth upgrade path from the free build to the paid build. Safe to update.<\/p>","1.0.1":"
Fixes links in chat replies showing as raw markdown text. Safe to update.<\/p>","1.0.0":"
Initial release.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3684469,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3684469,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3685021,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3685021,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0","1.0.1","1.0.2"],"block_files":[],"assets_screenshots":{"screenshot-1.jpg":{"filename":"screenshot-1.jpg","revision":3685021,"resolution":"1","location":"assets","locale":"","width":1470,"height":655},"screenshot-2.jpg":{"filename":"screenshot-2.jpg","revision":3685021,"resolution":"2","location":"assets","locale":"","width":1470,"height":655},"screenshot-3.jpg":{"filename":"screenshot-3.jpg","revision":3685021,"resolution":"3","location":"assets","locale":"","width":1470,"height":655},"screenshot-4.jpg":{"filename":"screenshot-4.jpg","revision":3685021,"resolution":"4","location":"assets","locale":"","width":1470,"height":655}},"screenshots":{"1":"A product question answered from the live catalogue, right in the chat.","2":"The chat launcher on a storefront \u2014 any theme, any language.","3":"Two-minute setup: pick a provider (OpenAI, Claude, Gemini or any OpenAI-compatible endpoint), paste your key, test the connection.","4":"The conversation log in wp-admin: every chat with its language and status. Retention is set under Privacy & Limits."}},"plugin_section":[],"plugin_tags":[2353,5707,2364,1104,286],"plugin_category":[41,45],"plugin_contributors":[279542],"plugin_business_model":[],"class_list":["post-360380","plugin","type-plugin","status-publish","hentry","plugin_tags-ai","plugin_tags-chat","plugin_tags-chatbot","plugin_tags-support","plugin_tags-woocommerce","plugin_category-communication","plugin_category-ecommerce","plugin_contributors-mondivio","plugin_committers-mondivio"],"banners":{"banner":"https:\/\/ps.w.org\/mondivio-ai-support-chat-woocommerce\/assets\/banner-772x250.png?rev=3685021","banner_2x":"https:\/\/ps.w.org\/mondivio-ai-support-chat-woocommerce\/assets\/banner-1544x500.png?rev=3685021","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/mondivio-ai-support-chat-woocommerce\/assets\/icon-128x128.png?rev=3684469","icon_2x":"https:\/\/ps.w.org\/mondivio-ai-support-chat-woocommerce\/assets\/icon-256x256.png?rev=3684469","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/mondivio-ai-support-chat-woocommerce\/assets\/screenshot-1.jpg?rev=3685021","caption":"A product question answered from the live catalogue, right in the chat."},{"src":"https:\/\/ps.w.org\/mondivio-ai-support-chat-woocommerce\/assets\/screenshot-2.jpg?rev=3685021","caption":"The chat launcher on a storefront \u2014 any theme, any language."},{"src":"https:\/\/ps.w.org\/mondivio-ai-support-chat-woocommerce\/assets\/screenshot-3.jpg?rev=3685021","caption":"Two-minute setup: pick a provider (OpenAI, Claude, Gemini or any OpenAI-compatible endpoint), paste your key, test the connection."},{"src":"https:\/\/ps.w.org\/mondivio-ai-support-chat-woocommerce\/assets\/screenshot-4.jpg?rev=3685021","caption":"The conversation log in wp-admin: every chat with its language and status. Retention is set under Privacy & Limits."}],"raw_content":"\n
Mondivio AI Support Chat adds an AI-powered chat widget to your WooCommerce store that actually knows your store:<\/p>\n\n
Everything in this plugin is fully functional with no key, account or usage limit. Guest order-status lookup and human hand-off tickets are not part of this plugin; they are available in the separately sold Mondivio AI Support Chat extension on WooCommerce.com.<\/p>\n\n
This plugin sends chat content to the AI provider you configure and hold the account for<\/strong>. Nothing is sent anywhere until you enter an API key and enable the chat.<\/p>\n\n Depending on your choice, messages (the customer's chat text and your configured store knowledge) are sent to one of:<\/p>\n\n No telemetry:<\/strong> this plugin contains no third-party SDK and no analytics. No data is ever sent to the plugin author. The only outbound requests are to the AI provider you configure. Disclose your AI provider in your store's privacy policy.<\/p>\n\n\n Post on the plugin's WordPress.org support forum, or email us directly at support@mondivio.com \u2014 we usually reply within one business day.<\/p><\/dd>\n Yes. You create an API key with the provider of your choice and paste it into the settings. You pay them directly for usage; a typical small store spends only a few dollars per month with the recommended small models.<\/p><\/dd>\n No. Every feature in this plugin is available from the moment you activate it. There is nothing to unlock and no usage quota.<\/p><\/dd>\n Not in this plugin. It answers from your catalogue and the pages you select, and can point the customer to your account page or contact details. Verified guest order lookup and ticket hand-off are part of the separate Mondivio AI Support Chat extension on WooCommerce.com.<\/p><\/dd>\n The assistant replies in the language the customer writes in. Set your primary language and up to 50 extra languages on the Language tab.<\/p><\/dd>\n Yes. The widget recovers automatically from stale nonces on page-cached sites (WP Rocket, LiteSpeed, W3TC, SiteGround Optimizer, Cloudflare APO) and ships opt-out attributes for JS delay\/defer\/combine (Rocket Loader, WP Rocket Delay JS, LiteSpeed). If your optimizer still delays it, add Possibly. Some hardening tools block the WordPress REST API for visitors (Solid Security \"Restricted Access\", All In One WP Security \"Disallow unauthorized REST requests\", Sucuri\/Cloudflare WAF rules on \/wp-json\/). Allow the Yes. Knowledge pages resolve to the visitor's language, product search is language-aware, and the assistant replies in the language the customer writes in.<\/p><\/dd>\n\n<\/dl>\n\n\n\n
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How do I get support?<\/h3><\/dt>\n
Do I need my own OpenAI \/ Anthropic \/ Google account?<\/h3><\/dt>\n
Is anything limited or locked?<\/h3><\/dt>\n
Can the assistant answer \"where is my order?\"<\/h3><\/dt>\n
Which languages are supported?<\/h3><\/dt>\n
Does it work with caching and optimization plugins?<\/h3><\/dt>\n
mondivio-ai-support-chat-woocommerce<\/code> to its JS exclusion list.<\/p><\/dd>\nThe chat does not respond \u2014 could a security plugin be blocking it?<\/h3><\/dt>\n
\/wp-json\/wcsc\/v1\/<\/code> path. The plugin's settings screen runs a health check and warns you when the endpoint is blocked.<\/p><\/dd>\nDoes it work with WPML or Polylang?<\/h3><\/dt>\n
1.0.2<\/h4>\n\n
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1.0.1<\/h4>\n\n
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1.0.0<\/h4>\n\n
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