With WooCommerce (optional):<\/strong> Syncs order and customer data so the AI can answer order-status questions and suggest matching products.<\/li>\n<\/ul>\n\nA TicketZero account is required (free trial at https:\/\/ticketzero.de).<\/p>\n\n
External services<\/h3>\n\n
This plugin connects your website to TicketZero<\/strong> (https:\/\/ticketzero.de), an external SaaS service operated by CC Consulting GmbH. Without a TicketZero account the plugin has no function. During operation, data is exchanged with ticketzero.de:<\/p>\n\n\nOne-click connection (connect handshake).<\/strong> When you click \"Connect to TicketZero\", you are redirected to https:\/\/ticketzero.de\/connect\/wordpress<\/code>. This passes your website URL (home_url<\/code>), your website name (get_bloginfo( 'name' )<\/code>), a return URL back into your wp-admin, and a random state value. After you confirm, you come back with a workspace reference and a connection token. Triggered only by your explicit action in the admin area.<\/p><\/li>\nWooCommerce synchronization (optional).<\/strong> When you click \"Connect shop products\", the plugin creates a WooCommerce REST API key (read_write) and sends your shop URL (home_url<\/code>), this consumer key and consumer secret together with your connection token to https:\/\/ticketzero.de\/v1\/public\/wordpress\/woocommerce<\/code>. TicketZero then uses this key to read product, order and customer data via the WooCommerce REST API, so the AI assistant can answer order-status questions and suggest matching products. Triggered only by your explicit action in the admin area.<\/p><\/li>\nFront-end chat widget.<\/strong> As long as the connection is active and live chat is enabled, the plugin loads the loader script https:\/\/ticketzero.de\/widget.js<\/code> on the public pages of your website (with your workspace and, if set, widget reference as query parameters). When visitors use the chat, their messages and chat-related data are transmitted to and processed by TicketZero.<\/p><\/li>\nCart handoff to checkout.<\/strong> If a visitor adds products to the cart inside the chat (on ticketzero.de) and proceeds to checkout, TicketZero passes the selected items base64url-encoded in a return URL to your shop domain (?tz_checkout=...<\/code>). The plugin reads these items and adds them to the visitor's WooCommerce cart.<\/p><\/li>\n<\/ol>\n\nTicketZero is a separate external service. Its use is subject to:<\/p>\n\n
\n- Terms of Service: https:\/\/ticketzero.de\/legal\/agb<\/li>\n
- Privacy Policy: https:\/\/ticketzero.de\/legal\/datenschutz<\/li>\n<\/ul>\n\n\n
\n- Upload and activate the plugin.<\/li>\n
- In the \"TicketZero\" menu, click \"Connect to TicketZero\".<\/li>\n
- Confirm at TicketZero and choose a widget.<\/li>\n
- Done – the live chat appears on your website.<\/li>\n<\/ol>\n\n\n
\nDo I need a TicketZero account?<\/h3><\/dt>\nYes. This plugin is a connector to the TicketZero service. You can start a free trial at https:\/\/ticketzero.de. Without an account the plugin has no function.<\/p><\/dd>\n
Does it work without WooCommerce?<\/h3><\/dt>\nYes. The live chat works on any WordPress site. The product, order and customer sync is optional and only applies if WooCommerce is active.<\/p><\/dd>\n
What data is sent to TicketZero?<\/h3><\/dt>\nSee the \"External services\" section above for the exact data exchanged and when.<\/p><\/dd>\n\n<\/dl>\n\n\n
0.4.6<\/h4>\n\n\n- Admin styles and scripts are now enqueued as separate files instead of being printed inline. Page assets load only on the plugin screen.<\/li>\n
- All PHP declarations, transients and internal parameters use the full
ticketzero<\/code> \/ TicketZero<\/code> prefix. Stored settings are unaffected.<\/li>\n<\/ul>\n\n0.4.5<\/h4>\n\n\n- WooCommerce: disconnecting the shop now also notifies TicketZero, so the shop no longer shows as \"connected\" there after you disconnect it here. The website connection stays intact.<\/li>\n<\/ul>\n\n
0.4.4<\/h4>\n\n\n- Metadata: distinct Plugin URI and Author URI (directory requirement). No functional changes.<\/li>\n<\/ul>\n\n
0.4.3<\/h4>\n\n\n- Readme rewritten in English and marked compatible with the current WordPress version (directory requirement). No functional changes.<\/li>\n<\/ul>\n\n
0.4.2<\/h4>\n\n\n- Readme: added an \"External services\" section (which data is sent to ticketzero.de and when, including Terms and Privacy links).<\/li>\n
- Security: output on the admin page is consistently escaped at the point of output.<\/li>\n
- Security: the cart parameter for the checkout handoff is now read in a sanitized way.<\/li>\n
- After activation you are redirected to the local plugin settings page (instead of straight to an external site).<\/li>\n
- The front-end loader script is now enqueued properly via wp_enqueue_script (async\/defer via filter).<\/li>\n<\/ul>\n\n
0.4.1<\/h4>\n\n\n- Variable products in the chat cart: selected variants (size\/colour) are correctly carried over during the checkout handoff (the attribute mapping is derived from the variant itself).<\/li>\n<\/ul>\n\n
0.4.0<\/h4>\n\n\n- Cart & checkout: customers can add suggested products to the cart directly in the chat and proceed to checkout (the chat hands the cart over to your WooCommerce checkout).<\/li>\n<\/ul>\n\n
0.3.1<\/h4>\n\n\n- WooCommerce connection: calmer, clearer messages if the shop cannot be connected at the moment.<\/li>\n<\/ul>\n\n
0.3.0<\/h4>\n\n\n- WooCommerce: \"Connect shop products\" in one click. The plugin creates the REST key itself and passes it to TicketZero (no more manual copying).<\/li>\n<\/ul>\n\n
0.2.0<\/h4>\n\n\n- Branded admin page, widget selection directly in WordPress, automatic connection after activation.<\/li>\n<\/ul>\n\n
0.1.0<\/h4>\n\n\n- First version: one-click connection and live chat embedding.<\/li>\n<\/ul>","raw_excerpt":"Connect your website to TicketZero in one click: embed live chat and (with WooCommerce) sync order and customer data.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/347012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=347012"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/ccconsultinggmbh"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=347012"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=347012"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=347012"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=347012"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=347012"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=347012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}