{"id":336329,"date":"2026-07-13T22:38:46","date_gmt":"2026-07-13T22:38:46","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/simplysupport\/"},"modified":"2026-07-13T22:38:26","modified_gmt":"2026-07-13T22:38:26","slug":"answyr","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/answyr\/","author":13880932,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.0","stable_tag":"1.0.0","tested":"7.0.1","requires":"6.0","requires_php":"8.0","requires_plugins":null,"header_name":"Answyr","header_author":"Kevon Adonis","header_description":"AI-grounded support suite for WordPress products. Drafts replies grounded in your published docs \u2014 a human vets every send. 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It all runs on one shared AI core, grounded in a\nknowledge base you own and control.<\/p>\n\n<ul>\n<li><strong>AI Chat<\/strong> \u2014 a front-end deflection widget that answers visitors from your knowledge base (with source links) and escalates into a ticket when a human is needed.<\/li>\n<li><strong>Knowledge Base<\/strong> \u2014 a built-in, customizable knowledge base that grounds every AI answer. Keep it internal for the AI and your agents, or publish it for customers with a shortcode.<\/li>\n<li><strong>AI-assisted agent replies<\/strong> \u2014 an AI ticket inbox (Desk) that drafts replies grounded in your knowledge base, with a full ticket lifecycle and a customer portal.<\/li>\n<\/ul>\n\n<p>Bring your own AI provider key (Anthropic or OpenAI). Keys are encrypted at rest.<\/p>\n\n<h4>Features<\/h4>\n\n<ul>\n<li><strong>Ticket lifecycle<\/strong> \u2014 open \u2192 pending \u2192 resolved \u2192 closed. Agent replies auto-set pending; customer replies reopen; customers can resolve or reopen from the portal.<\/li>\n<li><strong>Triage<\/strong> \u2014 priority (low\/normal\/high\/urgent), free-form tags, status\/priority\/tag filters, keyword search, pagination. The inbox is ordered urgent-first.<\/li>\n<li><strong>Productivity<\/strong> \u2014 AI draft-and-vet, saved (canned) replies, internal team-only notes, \u2318\/Ctrl+Enter to send.<\/li>\n<li><strong>Customer portal<\/strong> \u2014 inline sign-in, create\/see\/reply to tickets, Open\/Closed filter, \ud83d\udc4d\/\ud83d\udc4e satisfaction (CSAT) on resolved tickets.<\/li>\n<li><strong>Chat deflection widget<\/strong> \u2014 answers from your knowledge base with source links, and escalates to a ticket (with transcript) when needed. Customizable title, welcome copy, placeholder, accent color, and display mode (sitewide or shortcode).<\/li>\n<li><strong>Brand theming<\/strong> \u2014 an accent color themes the chat widget and the customer portal; admin screens stay native.<\/li>\n<li><strong>Insights<\/strong> \u2014 read-only metrics: volume, new tickets (7\/30 days), average first-response time, satisfaction, and a by-status breakdown.<\/li>\n<li><strong>Customizable knowledge base<\/strong> \u2014 a native knowledge base grounds every AI draft and chat answer; internal by default, publishable to customers. You can also point the AI at existing content (any post types you choose).<\/li>\n<\/ul>\n\n<h4>AI providers<\/h4>\n\n<p>Anthropic and OpenAI ship built-in. You configure your own API key per provider\nand choose the active provider\/model in settings. The architecture is\nmulti-provider by design, so additional providers can be registered.<\/p>\n\n<h3>External services<\/h3>\n\n<p>Answyr sends data to a third-party AI provider <strong>only<\/strong> when you have\nenabled an AI feature (draft-and-vet or the Chat widget) and configured that\nprovider's API key. It is \"bring your own key\" \u2014 no AI calls are made until you\nadd a key, and only the provider you select as active is contacted.<\/p>\n\n<p><strong>What is sent, and when:<\/strong><\/p>\n\n<ul>\n<li>When an agent requests an AI draft, or a visitor asks the Chat widget a question, the plugin sends the relevant ticket\/conversation text and excerpts of your own published content used for grounding to the active AI provider, and receives a generated reply.<\/li>\n<\/ul>\n\n<p><strong>Which service:<\/strong> the provider you configure as active \u2014<\/p>\n\n<ul>\n<li><strong>Anthropic (Claude)<\/strong> \u2014 used when Anthropic is the active provider. Requests go to api.anthropic.com.\nTerms: https:\/\/www.anthropic.com\/legal\/commercial-terms\nPrivacy policy: https:\/\/www.anthropic.com\/legal\/privacy<\/li>\n<li><strong>OpenAI<\/strong> \u2014 used when OpenAI is the active provider. Requests go to api.openai.com.\nTerms: https:\/\/openai.com\/policies\/terms-of-use\nPrivacy policy: https:\/\/openai.com\/policies\/privacy-policy<\/li>\n<\/ul>\n\n<p>No data is sent to these services unless you enable an AI feature and provide a key.<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload the <code>answyr<\/code> folder to <code>\/wp-content\/plugins\/<\/code>, or install via the Plugins screen.<\/li>\n<li>Activate the plugin. This creates the ticket tables and seeds defaults.<\/li>\n<li>Go to <strong>Answyr \u2192 Settings<\/strong>, choose an AI provider, and paste your API key.<\/li>\n<li>Enable the surfaces you want (Desk is on by default; Chat is off until configured).<\/li>\n<li>Add the <code>[answyr_portal]<\/code> shortcode to a page for the customer portal, and <code>[answyr_chat]<\/code> if you use shortcode display for the chat widget.<\/li>\n<\/ol>\n\n<p>Requires WordPress 6.0+ and PHP 8.0+.<\/p>\n\n<!--section=faq-->\n<dl>\n<dt id=\"does%20the%20ai%20send%20replies%20automatically%3F\"><h3>Does the AI send replies automatically?<\/h3><\/dt>\n<dd><p>No. Every AI-generated reply is a draft that a human reviews and sends. Nothing is sent to a customer automatically.<\/p><\/dd>\n<dt id=\"do%20i%20need%20an%20ai%20provider%20account%3F\"><h3>Do I need an AI provider account?<\/h3><\/dt>\n<dd><p>Yes \u2014 Answyr is bring-your-own-key. You add your own Anthropic or OpenAI API key. No AI calls are made until a key is configured.<\/p><\/dd>\n<dt id=\"where%20are%20my%20api%20keys%20stored%3F\"><h3>Where are my API keys stored?<\/h3><\/dt>\n<dd><p>Keys are stored per-provider and encrypted at rest in your site's database.<\/p><\/dd>\n<dt id=\"what%20data%20leaves%20my%20site%3F\"><h3>What data leaves my site?<\/h3><\/dt>\n<dd><p>Only when you use an AI feature: the ticket\/conversation text and excerpts of your own published content used for grounding are sent to your chosen AI provider. See the \"External services\" section above.<\/p><\/dd>\n<dt id=\"will%20uninstalling%20remove%20my%20data%3F\"><h3>Will uninstalling remove my data?<\/h3><\/dt>\n<dd><p>Deleting the plugin removes its tables, settings, and stored keys. Your authored knowledge-base posts are left intact.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<p>Initial public release.<\/p>\n\n<ul>\n<li><strong>AI Chat<\/strong> \u2014 a front-end deflection widget that answers visitors from your knowledge base with source links, and escalates into a ticket (with transcript) when a human is needed. Customizable title, welcome copy, placeholder, accent color, and display mode.<\/li>\n<li><strong>Knowledge Base<\/strong> \u2014 a native, customizable knowledge base that grounds every AI answer. Internal by default; publish it for customers with the <code>[answyr_kb]<\/code> shortcode. You can also ground the AI on existing content (post types you choose).<\/li>\n<li><strong>Desk<\/strong> \u2014 an AI ticket inbox with AI draft-and-vet replies, a full lifecycle (open \u2192 pending \u2192 resolved \u2192 closed), triage (priority, tags, filters, keyword search), saved replies, internal notes, and an Insights dashboard.<\/li>\n<li><strong>Customer portal<\/strong> \u2014 inline sign-in; create, view, and reply to tickets; Open\/Closed filter; \ud83d\udc4d\/\ud83d\udc4e satisfaction on resolved tickets. Themed by your accent color.<\/li>\n<li><strong>Bring your own AI provider key<\/strong> \u2014 Anthropic or OpenAI, encrypted at rest. No AI calls are made until you add a key.<\/li>\n<\/ul>","raw_excerpt":"AI-powered customer support for WordPress \u2014 an AI chat widget, a knowledge base you control, and AI-assisted replies for your agents.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/336329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=336329"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/kevonadonis"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=336329"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=336329"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=336329"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=336329"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=336329"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=336329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}