{"id":330691,"date":"2026-06-29T04:46:07","date_gmt":"2026-06-29T04:46:07","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/helpdesk-by-jalpi\/"},"modified":"2026-06-29T04:45:43","modified_gmt":"2026-06-29T04:45:43","slug":"jalpi-support-tickets","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/jalpi-support-tickets\/","author":23299154,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.0","stable_tag":"1.0.0","tested":"7.0","requires":"5.9","requires_php":"7.4","requires_plugins":null,"header_name":"Jalpi Support Tickets","header_author":"Jalpi","header_description":"A lightweight, secure, and scalable help desk and ticket support system.","assets_banners_color":"9ca5be","last_updated":"2026-06-29 04:45:43","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"","header_author_uri":"","rating":0,"author_block_rating":0,"active_installs":0,"downloads":39,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"konceptwise","date":"2026-06-29 04:45:43"}},"upgrade_notice":{"1.0.0":"<p>Initial release.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3589454,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3589454,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3589454,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3589454,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0"],"block_files":[],"assets_screenshots":[],"screenshots":[]},"plugin_section":[],"plugin_tags":[2369,5591,4049,1104,4771],"plugin_category":[47,58],"plugin_contributors":[247673],"plugin_business_model":[],"class_list":["post-330691","plugin","type-plugin","status-publish","hentry","plugin_tags-customer-support","plugin_tags-help-desk","plugin_tags-helpdesk","plugin_tags-support","plugin_tags-tickets","plugin_category-education-and-support","plugin_category-user-management","plugin_contributors-konceptwise","plugin_committers-konceptwise"],"banners":{"banner":"https:\/\/ps.w.org\/jalpi-support-tickets\/assets\/banner-772x250.png?rev=3589454","banner_2x":"https:\/\/ps.w.org\/jalpi-support-tickets\/assets\/banner-1544x500.png?rev=3589454","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/jalpi-support-tickets\/assets\/icon-128x128.png?rev=3589454","icon_2x":"https:\/\/ps.w.org\/jalpi-support-tickets\/assets\/icon-256x256.png?rev=3589454","generated":false},"screenshots":[],"raw_content":"<!--section=description-->\n<p>Jalpi Support Tickets is a complete help desk and ticket support system with a classic WordPress-style interface. It is simple, fast, optimized, secure, and easy to use.<\/p>\n\n<p><strong>Core Features:<\/strong><\/p>\n\n<ul>\n<li>Ticket Creation Form (guest + logged-in users)<\/li>\n<li>AJAX form submission with spam protection<\/li>\n<li>Ticket reply system with email notifications<\/li>\n<li>Three-status management: Open, Pending, Closed<\/li>\n<li>Guest ticket tracking by Ticket ID and email<\/li>\n<li>SMTP email configuration (optional)<\/li>\n<li>File attachments (JPG, JPEG, PNG, PDF, DOC, DOCX, ZIP)<\/li>\n<li>Admin dashboard with ticket statistics<\/li>\n<li>Form field customization<\/li>\n<li>REST API (optional)<\/li>\n<li>Webhooks (optional)<\/li>\n<li>Translation-ready<\/li>\n<li>GDPR-friendly with personal data export and erasure support<\/li>\n<\/ul>\n\n<p>Jalpi Support Tickets is part of the <a href=\"https:\/\/jalpi.com\">Jalpi<\/a> product line, developed and maintained by <a href=\"https:\/\/konceptwise.com\">Konceptwise Digital Media Pvt. Ltd.<\/a> \u2014 the team behind all Jalpi products and services.<\/p>\n\n<p><strong>Shortcodes:<\/strong><\/p>\n\n<ul>\n<li><code>[jalpi_hd_form]<\/code> \u2014 Display the ticket submission form<\/li>\n<li><code>[jalpi_hd_track]<\/code> \u2014 Display the ticket tracking form<\/li>\n<\/ul>\n\n<!--section=installation-->\n<ol>\n<li>Upload the <code>jalpi-support-tickets<\/code> folder to <code>\/wp-content\/plugins\/<\/code>.<\/li>\n<li>Activate the plugin through the <strong>Plugins<\/strong> menu in WordPress.<\/li>\n<li>Navigate to <strong>HelpDesk Jalpi<\/strong> in the admin sidebar.<\/li>\n<li>Add <code>[jalpi_hd_form]<\/code> to any page for the submission form.<\/li>\n<li>Add <code>[jalpi_hd_track]<\/code> to any page for the tracking form.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"can%20guests%20submit%20tickets%20without%20registering%3F\"><h3>Can guests submit tickets without registering?<\/h3><\/dt>\n<dd><p>Yes. Guest ticket submission is fully supported.<\/p><\/dd>\n<dt id=\"how%20do%20guests%20track%20their%20tickets%3F\"><h3>How do guests track their tickets?<\/h3><\/dt>\n<dd><p>Using the <code>[jalpi_hd_track]<\/code> shortcode, guests can look up any ticket using their Ticket ID and the email address used during submission.<\/p><\/dd>\n<dt id=\"is%20smtp%20required%3F\"><h3>Is SMTP required?<\/h3><\/dt>\n<dd><p>No. When SMTP is disabled, WordPress default wp_mail() is used. SMTP is optional.<\/p><\/dd>\n<dt id=\"are%20the%20rest%20api%20and%20webhooks%20enabled%20by%20default%3F\"><h3>Are the REST API and Webhooks enabled by default?<\/h3><\/dt>\n<dd><p>No. Both are opt-in. Enable them individually from the Settings page.<\/p><\/dd>\n<dt id=\"does%20this%20plugin%20store%20personal%20data%3F\"><h3>Does this plugin store personal data?<\/h3><\/dt>\n<dd><p>Yes. The plugin stores names, email addresses, and IP addresses as part of ticket submissions. It integrates with the WordPress personal data exporter and eraser tools to support GDPR compliance.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release.<\/li>\n<li>Ticket creation, tracking, and management.<\/li>\n<li>Admin dashboard with statistics.<\/li>\n<li>SMTP email configuration.<\/li>\n<li>REST API and webhook support.<\/li>\n<li>File attachment support.<\/li>\n<li>GDPR personal data export and erasure.<\/li>\n<\/ul>","raw_excerpt":"A lightweight, secure, and scalable help desk and ticket support system for WordPress.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/330691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=330691"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/konceptwise"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=330691"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=330691"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=330691"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=330691"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=330691"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=330691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}