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customer conversations, monitor order activity, send WhatsApp notifications, organize customer profiles, and provide faster support directly from your WordPress dashboard.<\/p>\n\n<h3>Key Features<\/h3>\n\n<h4>WhatsApp CRM Inbox<\/h4>\n\n<ul>\n<li>Centralized WhatsApp inbox<\/li>\n<li>Real-time conversation management<\/li>\n<li>Customer search and lookup<\/li>\n<li>Conversation history tracking<\/li>\n<\/ul>\n\n<h4>Customer Management<\/h4>\n\n<ul>\n<li>Customer profile view<\/li>\n<li>WooCommerce order history<\/li>\n<li>Internal notes<\/li>\n<li>Customer tags<\/li>\n<li>VIP customer management<\/li>\n<li>Priority levels<\/li>\n<li>Pinned conversations<\/li>\n<\/ul>\n\n<h4>Support Productivity<\/h4>\n\n<ul>\n<li>Quick replies and saved responses<\/li>\n<li>Unread message tracking<\/li>\n<li>Attention queue management<\/li>\n<li>Live conversation indicators<\/li>\n<li>Customer activity overview<\/li>\n<\/ul>\n\n<h4>WooCommerce Integration<\/h4>\n\n<ul>\n<li>Processing order notifications<\/li>\n<li>Completed order notifications<\/li>\n<li>Cancelled order notifications<\/li>\n<li>Admin order alerts<\/li>\n<li>Customer-specific communication<\/li>\n<\/ul>\n\n<h4>Meta WhatsApp Cloud API<\/h4>\n\n<ul>\n<li>Official Meta Cloud API integration<\/li>\n<li>Secure webhook verification<\/li>\n<li>Message delivery tracking<\/li>\n<li>WhatsApp business messaging support<\/li>\n<\/ul>\n\n<h3>Use Cases<\/h3>\n\n<ul>\n<li>WooCommerce customer support<\/li>\n<li>WhatsApp-based customer service<\/li>\n<li>Order status communication<\/li>\n<li>Customer relationship management<\/li>\n<li>Sales and support teams<\/li>\n<\/ul>\n\n<h3>External Services<\/h3>\n\n<p>This plugin connects to the Meta WhatsApp Cloud API to send and receive WhatsApp messages.<\/p>\n\n<p>What the service is used for:<\/p>\n\n<ul>\n<li>Sending WooCommerce order notifications<\/li>\n<li>Sending customer support messages<\/li>\n<li>Receiving incoming WhatsApp messages<\/li>\n<\/ul>\n\n<p>What data is sent:<\/p>\n\n<ul>\n<li>Customer phone number<\/li>\n<li>Message content<\/li>\n<li>Order information included in notifications<\/li>\n<\/ul>\n\n<p>When data is sent:<\/p>\n\n<ul>\n<li>When an order notification is triggered<\/li>\n<li>When an administrator sends a message<\/li>\n<li>When Meta sends webhook events<\/li>\n<\/ul>\n\n<p>Service Provider:\nMeta Platforms, Inc.<\/p>\n\n<p>Terms of Service:\nhttps:\/\/www.facebook.com\/legal\/terms<\/p>\n\n<p>Privacy Policy:\nhttps:\/\/www.facebook.com\/privacy\/policy\/<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload the plugin to the <code>\/wp-content\/plugins\/<\/code> directory.<\/li>\n<li>Activate the plugin through the WordPress Plugins screen.<\/li>\n<li>Navigate to WooCommerce \u2192 Ask I Viki CRM.<\/li>\n<li>Configure your Meta WhatsApp Cloud API credentials.<\/li>\n<li>Configure the webhook URL in Meta Developer Portal.<\/li>\n<li>Save settings and test your connection.<\/li>\n<li>Start managing customer conversations from the WhatsApp CRM Inbox.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"does%20this%20plugin%20require%20woocommerce%3F\"><h3>Does this plugin require WooCommerce?<\/h3><\/dt>\n<dd><p>Yes. WooCommerce must be installed and activated.<\/p><\/dd>\n<dt id=\"does%20this%20plugin%20use%20the%20official%20whatsapp%20api%3F\"><h3>Does this plugin use the official WhatsApp API?<\/h3><\/dt>\n<dd><p>Yes. The plugin integrates with the official Meta WhatsApp Cloud API.<\/p><\/dd>\n<dt id=\"can%20i%20send%20order%20notifications%20automatically%3F\"><h3>Can I send order notifications automatically?<\/h3><\/dt>\n<dd><p>Yes. Processing, completed, and cancelled order notifications can be sent automatically.<\/p><\/dd>\n<dt id=\"can%20i%20manage%20customer%20conversations%20inside%20wordpress%3F\"><h3>Can I manage customer conversations inside WordPress?<\/h3><\/dt>\n<dd><p>Yes. The built-in CRM inbox allows you to view and manage customer conversations directly from the WordPress admin dashboard.<\/p><\/dd>\n<dt id=\"does%20the%20plugin%20support%20quick%20replies%3F\"><h3>Does the plugin support quick replies?<\/h3><\/dt>\n<dd><p>Yes. 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