{"id":321215,"date":"2026-06-18T02:45:49","date_gmt":"2026-06-18T02:45:49","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/returns-exchanges-credit-for-woocommerce\/"},"modified":"2026-06-18T10:01:47","modified_gmt":"2026-06-18T10:01:47","slug":"retora-returns-rma-for-woocommerce","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/retora-returns-rma-for-woocommerce\/","author":17971699,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.0","stable_tag":"1.0.0","tested":"7.0","requires":"6.4","requires_php":"8.1","requires_plugins":null,"header_name":"Retora \u2013 Returns & RMA for WooCommerce","header_author":"Retora","header_description":"Self-service RMA portal for WooCommerce \u2014 customer returns, admin workflow, rules engine, email notifications.","assets_banners_color":"767f89","last_updated":"2026-06-18 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overview with key metrics and the latest requests"},{"src":"https:\/\/ps.w.org\/retora-returns-rma-for-woocommerce\/assets\/screenshot-2.png?rev=3576555","caption":"Searchable, filterable list of every return request"},{"src":"https:\/\/ps.w.org\/retora-returns-rma-for-woocommerce\/assets\/screenshot-3.png?rev=3576555","caption":"Returns analytics with return rate, value at risk, and top reasons"},{"src":"https:\/\/ps.w.org\/retora-returns-rma-for-woocommerce\/assets\/screenshot-4.png?rev=3576555","caption":"Full return detail with a status timeline and resolution"}],"raw_content":"<!--section=description-->\n<p>Retora turns returns into a smooth, branded experience for your customers and a fast, organized workflow for your team. Shoppers request a return from their account in a few clicks, and you approve, track, and refund everything from a single screen in WordPress.<\/p>\n\n<p>No more scattered emails or spreadsheets. Every request becomes a structured RMA with its own status, history, and resolution, so nothing slips through the cracks.<\/p>\n\n<h4>Why store owners choose Retora<\/h4>\n\n<ul>\n<li>Cut support tickets with a clear, guided return flow<\/li>\n<li>Approve and refund in seconds, straight through your payment gateway<\/li>\n<li>Set your return policy once and let automated rules do the work<\/li>\n<li>Keep customers in the loop with branded status emails<\/li>\n<li>Own your data. Everything stays in your WordPress database.<\/li>\n<\/ul>\n\n<h4>Customer return portal<\/h4>\n\n<ul>\n<li>Self-service returns built into the My Account page<\/li>\n<li>Guest returns through a secure email link, no account required<\/li>\n<li>Partial returns by choosing specific items and quantities<\/li>\n<li>Photo uploads for damaged or incorrect items<\/li>\n<li>Live status tracking from request to resolution<\/li>\n<\/ul>\n\n<h4>Admin dashboard<\/h4>\n\n<ul>\n<li>Searchable, filterable list of every return request<\/li>\n<li>One click to approve, reject, request more info, mark received, or complete<\/li>\n<li>Full timeline and private notes on each request<\/li>\n<li>Refunds processed through your WooCommerce payment gateway<\/li>\n<li>Built-in analytics for return rate, value at risk, processing time, and top reasons<\/li>\n<\/ul>\n\n<h4>Automated rules engine<\/h4>\n\n<p>Set your policy once and let Retora enforce it for you:<\/p>\n\n<ul>\n<li>Eligibility windows based on order age, product, or category<\/li>\n<li>Auto approval for low value or specific reason returns<\/li>\n<li>Customer limits that stop repeat abuse<\/li>\n<li>Required fields such as photos or a detailed reason<\/li>\n<\/ul>\n\n<h4>Built for modern WooCommerce<\/h4>\n\n<ul>\n<li>Compatible with High-Performance Order Storage (HPOS)<\/li>\n<li>Compatible with the WooCommerce Blocks checkout<\/li>\n<li>GDPR personal data export and erasure<\/li>\n<li>Import and export your return data as JSON<\/li>\n<\/ul>\n\n<h4>Do more with Retora Pro<\/h4>\n\n<p>Upgrade to <a href=\"https:\/\/wooreturns.store\">Retora Pro<\/a> when you are ready to add:<\/p>\n\n<ul>\n<li>Store credit with balance tracking and optional bonus value<\/li>\n<li>Exchanges with linked replacement orders<\/li>\n<li>Prepaid return shipping labels from leading carriers<\/li>\n<li>Fraud protection with automatic flagging and blacklists<\/li>\n<\/ul>\n\n<h3>Source Code<\/h3>\n\n<p>The admin interface is built with React using @wordpress\/scripts. The human readable source for the compiled files in \/build is included with the plugin in \/src. To rebuild, run npm install and then npm run build.<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Install Retora from Plugins, Add New, or upload the plugin folder to \/wp-content\/plugins\/.<\/li>\n<li>Activate the plugin through the Plugins screen in WordPress.<\/li>\n<li>Make sure WooCommerce 8.0 or later is active.<\/li>\n<li>Open Returns, then Settings, to set up your return policy.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"does%20this%20work%20with%20woocommerce%20hpos%3F\"><h3>Does this work with WooCommerce HPOS?<\/h3><\/dt>\n<dd><p>Yes. Retora is fully compatible with High-Performance Order Storage.<\/p><\/dd>\n<dt id=\"can%20customers%20return%20only%20part%20of%20an%20order%3F\"><h3>Can customers return only part of an order?<\/h3><\/dt>\n<dd><p>Yes. Customers select the exact items and quantities they want to send back.<\/p><\/dd>\n<dt id=\"do%20customers%20need%20an%20account%20to%20start%20a%20return%3F\"><h3>Do customers need an account to start a return?<\/h3><\/dt>\n<dd><p>No. Guests receive a secure link in their order email and can file a return without logging in.<\/p><\/dd>\n<dt id=\"how%20are%20refunds%20handled%3F\"><h3>How are refunds handled?<\/h3><\/dt>\n<dd><p>Refunds are issued through your WooCommerce payment gateway, right from the return screen.<\/p><\/dd>\n<dt id=\"where%20is%20my%20return%20data%20stored%3F\"><h3>Where is my return data stored?<\/h3><\/dt>\n<dd><p>All return data lives in dedicated tables inside your own WordPress database. The free plugin does not send your data to any external service.<\/p><\/dd>\n<dt id=\"what%20php%20version%20do%20i%20need%3F\"><h3>What PHP version do I need?<\/h3><\/dt>\n<dd><p>PHP 8.1 or higher.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release<\/li>\n<li>Customer return portal with My Account integration<\/li>\n<li>Guest return flow with secure email verification<\/li>\n<li>Admin dashboard for the full return workflow<\/li>\n<li>Rules engine with a visual condition builder<\/li>\n<li>WooCommerce gateway refund integration<\/li>\n<li>Branded email notifications<\/li>\n<li>First run setup wizard with regional presets<\/li>\n<\/ul>","raw_excerpt":"Give customers a self-service returns portal and manage every RMA, approval, and refund from one clean dashboard inside WooCommerce.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/321215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=321215"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/armrecords"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=321215"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=321215"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=321215"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=321215"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=321215"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=321215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}