{"id":319576,"date":"2026-05-31T23:01:53","date_gmt":"2026-05-31T23:01:53","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/ai-support-tools\/"},"modified":"2026-06-01T00:36:22","modified_gmt":"2026-06-01T00:36:22","slug":"webexpertdev-ai-customer-support-assistant","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/webexpertdev-ai-customer-support-assistant\/","author":23507767,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"0.1.0","stable_tag":"0.1.0","tested":"7.0","requires":"6.2","requires_php":"7.4","requires_plugins":null,"header_name":"WebExpertDev AI Customer Support Assistant","header_author":"webexpertdev","header_description":"Safe AI customer support tools for stores using WooCommerce, Tawk.to AI Assist, OpenAPI, and compatible assistants.","assets_banners_color":"fafbfb","last_updated":"2026-06-01 00:36:22","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"","header_author_uri":"","rating":0,"author_block_rating":0,"active_installs":0,"downloads":75,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"0.1.0":{"tag":"0.1.0","author":"webexpertdev","date":"2026-06-01 00:36:22"}},"upgrade_notice":[],"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3555989,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3555989,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3556005,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3556005,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["0.1.0"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3555989,"resolution":"1","location":"assets","locale":"","width":1440,"height":900},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3555989,"resolution":"2","location":"assets","locale":"","width":1440,"height":900},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3555989,"resolution":"3","location":"assets","locale":"","width":1440,"height":900},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3555989,"resolution":"4","location":"assets","locale":"","width":1440,"height":900}},"screenshots":{"1":"Control Center setup overview with token status, setup progress, Tawk.to Ready checklist status, system health, quick OpenAPI links, and the admin test console.","2":"API &amp; 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It is not a chatbot and does not include an AI model. It provides WooCommerce OpenAPI tools, setup assets, generated instructions, and admin configuration screens for stores that connect those tools to a compatible chat or AI assistant platform.<\/p>\n\n<p>Tawk.to compatibility: this plugin is Tawk.to Ready today and works with Tawk.to AI Assist compatible OpenAPI setup. It is also OpenAPI-compatible by design for AI assistants that support OpenAPI tool calling, HTTPS REST endpoints, and bearer authentication.<\/p>\n\n<p>Disclaimer: This plugin is not affiliated with, endorsed by, or sponsored by Tawk.to. All third-party trademarks belong to their owners.<\/p>\n\n<p>No external AI API calls, remote services, external trackers, account code, cart links, autoship actions, or write actions are included in the Free scope.<\/p>\n\n<h3>Free Features<\/h3>\n\n<ul>\n<li>Bearer-token REST security with hashed token storage.<\/li>\n<li>Public health and OpenAPI schema endpoints.<\/li>\n<li>Optional token requirement for product tools.<\/li>\n<li>WooCommerce product search with short-lived transient caching.<\/li>\n<li>Product availability by SKU or product ID.<\/li>\n<li>Verified order status requiring order number plus billing email or ZIP.<\/li>\n<li>Customer-safe status mapping for built-in and custom WooCommerce statuses.<\/li>\n<li>Customer-safe tracking summaries from supported local tracking metadata.<\/li>\n<li>Admin-controlled privacy-safe logs with enable\/disable, clear logs, and retention cleanup.<\/li>\n<li>Tawk.to Ready setup prompt, knowledge block, test questions, and checklist.<\/li>\n<li>Generic OpenAPI-compatible setup guidance for compatible AI assistants.<\/li>\n<li>Optional Tawk widget embed using property ID and widget ID fields.<\/li>\n<li>Config export\/import for non-secret plugin settings.<\/li>\n<li>AI behavior mode and industry preset scaffolding for prompt\/knowledge generation.<\/li>\n<\/ul>\n\n<h3>Free Scope Boundaries<\/h3>\n\n<p>The Free plugin does not create carts, create reorder links, capture leads, process payments, modify orders, process refunds, send emails, send webhooks, or connect to external CRM, automation, shipping, or AI services.<\/p>\n\n<p>Developer extension points are present for compatible custom implementations, but those integrations are not included in the Free plugin.<\/p>\n\n<h3>Optional Pro Add-On<\/h3>\n\n<p>The Free plugin is fully usable on its own for safe product support, product availability, verified order status, tracking summaries, OpenAPI setup, and assistant-ready support configuration.<\/p>\n\n<p>For stores that want to turn support conversations into customer-click actions, WebExpertDev AI Customer Support Assistant Pro is an optional paid add-on hosted outside WordPress.org. Learn more about the optional Pro add-on on the <a href=\"https:\/\/webexpertdev.us\/\">WebExpertDev website<\/a>.<\/p>\n\n<p>Pro adds separate paid workflows through separate Pro code:<\/p>\n\n<ul>\n<li>Lead Capture<\/li>\n<li>Secure Cart Links<\/li>\n<li>Secure Reorder Links<\/li>\n<li>Product Discovery<\/li>\n<li>AI Search Keywords<\/li>\n<li>Knowledge Builder<\/li>\n<li>Advanced Tracking support<\/li>\n<\/ul>\n\n<p>Pro secure links are signed, expiring, customer-click review links. They do not create orders, process payments, issue refunds, or secretly change carts.<\/p>\n\n<p>Free remains fully usable without Pro and does not include Freemius, payment, telemetry, account code, or Pro source.<\/p>\n\n<h3>Third-Party Services<\/h3>\n\n<p>This plugin does not call third-party APIs by itself and does not include a hosted AI service.<\/p>\n\n<p>If a site administrator enables the optional Tawk widget embed, visitor browsers may load the widget script from <code>https:\/\/embed.tawk.to\/<\/code> using the property ID and widget ID entered by the administrator. That widget service is provided by Tawk.to. Review Tawk.to's privacy policy and terms before enabling the widget:<\/p>\n\n<ul>\n<li>Privacy policy: <code>https:\/\/www.tawk.to\/privacy-policy\/<\/code><\/li>\n<li>Terms of service: <code>https:\/\/www.tawk.to\/terms-of-service\/<\/code><\/li>\n<\/ul>\n\n<p>If a site administrator manually imports this plugin's OpenAPI schema into Tawk.to AI Assist or another compatible OpenAPI-based AI platform, that platform may call this site's REST endpoints using the bearer token the administrator provides. The plugin does not create a Tawk.to account, transmit API tokens to Tawk.to automatically, transmit tokens to any AI platform automatically, or imply any affiliation with Tawk.to.<\/p>\n\n<h3>Security Model<\/h3>\n\n<p>Protected endpoints use <code>Authorization: Bearer TOKEN<\/code>. Tokens are shown only immediately after generation and stored hashed. Order status is always protected and requires order number plus billing email or ZIP. The plugin does not return payment details, full addresses, internal notes, customer IDs, user IDs, private meta, fraud data, risk data, or backend routing.<\/p>\n\n<p>The optional Tawk widget embed uses safer ID-based fields for the Tawk property ID and widget ID. The plugin generates the widget URL from those IDs and does not accept arbitrary JavaScript embed code.<\/p>\n\n<p>Config exports exclude API tokens, token hashes, logs, order data, customer data, and secrets. Imports are sanitized and do not import secrets.<\/p>\n\n<p>Plugin settings are stored in the <code>wcast_settings<\/code> option. Privacy-safe logs are stored under <code>wp-content\/uploads\/webexpertdev-ai-customer-support-assistant\/logs\/<\/code>. Product search and generated prompt\/knowledge caches use <code>wcast_<\/code> transients when present.<\/p>\n\n<p>Uninstall cleanup is controlled from the plugin admin. By default, logs and generated caches are removed on uninstall, while settings are retained unless explicitly enabled for deletion. The plugin never deletes WooCommerce orders, products, customers, or order meta.<\/p>\n\n<h3>Minimum Requirements<\/h3>\n\n<ul>\n<li>PHP 7.4 or newer.<\/li>\n<li>WordPress 6.2 or newer.<\/li>\n<li>WooCommerce 7.1 or newer for live tools.<\/li>\n<\/ul>\n\n<p>If WooCommerce is inactive, the admin setup remains available and tools return unavailable responses.<\/p>\n\n<h3>Platform Scope<\/h3>\n\n<p>The Free plugin implements WooCommerce REST\/OpenAPI tools under <code>\/wp-json\/wc-ai-support\/v1\/<\/code>. It is Tawk.to Ready today and OpenAPI-compatible by design for AI assistants that support OpenAPI tool calling and bearer authentication. Platform behavior varies, and this plugin does not claim official support for every AI platform.<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload the plugin folder to <code>\/wp-content\/plugins\/webexpertdev-ai-customer-support-assistant\/<\/code>.<\/li>\n<li>Activate the plugin in WordPress.<\/li>\n<li>Go to WebExpertDev AI Customer Support Assistant in the WordPress admin menu.<\/li>\n<li>Generate an API token and copy it immediately.<\/li>\n<li>Configure product, order, tracking, and status mapping settings.<\/li>\n<li>Add the Schema\/OpenAPI URL and API Base URL to Tawk.to AI Assist or another compatible OpenAPI AI assistant setup.<\/li>\n<li>Add the Authorization key and Bearer token value.<\/li>\n<li>Copy the generated prompt, knowledge block, and test questions.<\/li>\n<li>Run the setup checklist before enabling live customer use.<\/li>\n<\/ol>\n\n<p>Correct OpenAPI setup values:<\/p>\n\n<ul>\n<li>Schema\/OpenAPI URL: <code>https:\/\/example.com\/wp-json\/wc-ai-support\/v1\/openapi.json<\/code><\/li>\n<li>API Base URL: <code>https:\/\/example.com\/wp-json\/wc-ai-support\/v1<\/code><\/li>\n<li>Authorization key: <code>Authorization<\/code><\/li>\n<li>Bearer token value: <code>Bearer YOUR_TOKEN_HERE<\/code><\/li>\n<\/ul>\n\n<p>Do not use only your website homepage URL as the API Base URL. <code>https:\/\/example.com<\/code> is incomplete; the Base URL must include <code>\/wp-json\/wc-ai-support\/v1<\/code>.<\/p>\n\n<p>Tawk widget installation is optional. Missing widget detection does not mean the API tools are broken. AI Assist setup is manual copy\/paste; the plugin provides generated assets and validation checks, but it does not call Tawk.to APIs.<\/p>\n\n<p>For non-Tawk platforms, see <code>docs\/generic-openapi-setup.md<\/code>. The target platform must support OpenAPI import\/tool calling, HTTPS REST calls, and Authorization bearer headers or an equivalent protected header format.<\/p>\n\n<p>For complete Free and Pro setup documentation, see the <a href=\"https:\/\/webexpertdev.us\/docs\/\">WebExpertDev documentation<\/a>.<\/p>\n\n<!--section=faq-->\n<dl>\n<dt id=\"is%20this%20a%20tawk.to%20plugin%3F\"><h3>Is this a Tawk.to plugin?<\/h3><\/dt>\n<dd><p>No. This plugin is not affiliated with, endorsed by, or sponsored by Tawk.to.<\/p><\/dd>\n<dt id=\"does%20the%20tawk%20widget%20have%20to%20be%20installed%3F\"><h3>Does the Tawk widget have to be installed?<\/h3><\/dt>\n<dd><p>No. The widget is optional and separate from AI Assist tool connectivity. If the setup page says the widget is not detected, the REST API tools can still work.<\/p><\/dd>\n<dt id=\"does%20it%20call%20an%20ai%20provider%3F\"><h3>Does it call an AI provider?<\/h3><\/dt>\n<dd><p>No. It exposes safe tools and setup text for compatible chat platforms. It does not call external AI APIs.<\/p><\/dd>\n<dt id=\"can%20i%20use%20it%20with%20another%20openapi-compatible%20ai%20assistant%3F\"><h3>Can I use it with another OpenAPI-compatible AI assistant?<\/h3><\/dt>\n<dd><p>Possibly, if that platform supports OpenAPI import or tool calling, HTTPS REST endpoints, and bearer authentication or equivalent protected headers. Platform behavior varies, so test before production use. This plugin does not claim support for every AI platform.<\/p><\/dd>\n<dt id=\"can%20it%20process%20refunds%20or%20cancellations%3F\"><h3>Can it process refunds or cancellations?<\/h3><\/dt>\n<dd><p>No. The generated instructions route refunds, cancellations, claims, payment changes, address changes, and product changes to support.<\/p><\/dd>\n<dt id=\"does%20the%20plugin%20include%20stock%20quantities%3F\"><h3>Does the plugin include stock quantities?<\/h3><\/dt>\n<dd><p>No. The plugin returns customer-safe stock status only.<\/p><\/dd>\n<dt id=\"is%20this%20plugin%20a%20chatbot%3F\"><h3>Is this plugin a chatbot?<\/h3><\/dt>\n<dd><p>No. It provides secure WooCommerce support tools and setup assets for compatible AI platforms. It does not provide an AI model, chatbot service, or hosted support desk by itself.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>0.1.0<\/h4>\n\n<ul>\n<li>Initial Free MVP.<\/li>\n<\/ul>","raw_excerpt":"Safe AI customer support tools for stores using WooCommerce, Tawk.to AI Assist, OpenAPI, and compatible assistants.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/319576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=319576"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/webexpertdev"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=319576"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=319576"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=319576"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=319576"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=319576"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=319576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}