{"id":317291,"date":"2026-06-21T16:45:01","date_gmt":"2026-06-21T16:45:01","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/knowdesk-ai-support-widget\/"},"modified":"2026-06-21T16:44:20","modified_gmt":"2026-06-21T16:44:20","slug":"knowdesk-ai-support-widget","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/knowdesk-ai-support-widget\/","author":23504675,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.0","stable_tag":"1.0.0","tested":"7.0","requires":"5.8","requires_php":"7.4","requires_plugins":null,"header_name":"KnowDesk AI Support Widget","header_author":"KnowDesk","header_description":"Embed the KnowDesk AI support widget on your WordPress site. Connect your docs, knowledge base, or help content and let AI answer visitor questions instantly - no coding required.","assets_banners_color":"","last_updated":"2026-06-21 16:44:20","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/knowdesk.io\/wordpress-plugin","header_author_uri":"https:\/\/knowdesk.io","rating":0,"author_block_rating":0,"active_installs":0,"downloads":27,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"knowdeskio","date":"2026-06-21 16:44:20"}},"upgrade_notice":{"1.0.0":"<p>Initial release.<\/p>"},"ratings":[],"assets_icons":{"icon-256x256.png":{"filename":"icon-256x256.png","revision":3580842,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":[],"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0"],"block_files":[],"assets_screenshots":[],"screenshots":{"1":"Settings page - clean API key setup with step-by-step onboarding","2":"Settings page - display and visibility options","3":"Admin notice on the plugins page before setup is complete","4":"Live widget on a WordPress site answering a visitor question"}},"plugin_section":[],"plugin_tags":[191735,14160,2369,14090,31132],"plugin_category":[],"plugin_contributors":[268245,268244],"plugin_business_model":[],"class_list":["post-317291","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-chatbot","plugin_tags-chat-widget","plugin_tags-customer-support","plugin_tags-knowledge-base","plugin_tags-support-widget","plugin_contributors-akinadeayodeji5","plugin_contributors-knowdeskio","plugin_committers-knowdeskio"],"banners":[],"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/knowdesk-ai-support-widget\/assets\/icon-256x256.png?rev=3580842","icon_2x":"https:\/\/ps.w.org\/knowdesk-ai-support-widget\/assets\/icon-256x256.png?rev=3580842","generated":false},"screenshots":[],"raw_content":"<!--section=description-->\n<p><strong>KnowDesk<\/strong> turns your existing knowledge base into an AI-powered support widget that answers visitor questions in real time - directly from your own content.<\/p>\n\n<p>Connect your Google Docs, Notion pages, Confluence wiki, PDF files, or help centre URLs. KnowDesk reads your documentation and deploys a branded chat widget on your site that answers questions instantly, 24\/7.<\/p>\n\n<p><strong>What this plugin does:<\/strong><\/p>\n\n<ul>\n<li>Embeds your KnowDesk widget on any WordPress page, post, or the entire site - no code required<\/li>\n<li>Lets you configure your Widget API key directly from the WordPress admin<\/li>\n<li>Gives you display controls: choose which pages, which visitors (logged-in \/ logged-out), and which corner the widget appears in<\/li>\n<\/ul>\n\n<p><strong>What KnowDesk does:<\/strong><\/p>\n\n<ul>\n<li>Connects to your existing documentation - Google Docs, Notion, Confluence, PDFs, website URLs, or plain text<\/li>\n<li>Deploys an AI chatbot that only answers from <strong>your content<\/strong> (not generic internet knowledge)<\/li>\n<li>Deflects repetitive support questions so your team handles only complex cases<\/li>\n<li>Works on any website in under 2 minutes<\/li>\n<\/ul>\n\n<p><strong>Who it's for:<\/strong><\/p>\n\n<ul>\n<li>SaaS companies with support docs<\/li>\n<li>E-commerce stores with FAQs, returns policies, shipping info<\/li>\n<li>Agencies deploying AI support for clients<\/li>\n<li>HR &amp; ops teams building internal knowledge assistants<\/li>\n<li>Anyone with an existing knowledge base that visitors keep asking questions about<\/li>\n<\/ul>\n\n<h4>Features<\/h4>\n\n<ul>\n<li>\u2713 Paste-and-save setup - no code, no embed blocks needed<\/li>\n<li>\u2713 Inline API key validation so you know it worked before publishing<\/li>\n<li>\u2713 Display rules: all pages, front page only, posts only, pages only<\/li>\n<li>\u2713 Exclude specific pages by ID<\/li>\n<li>\u2713 Visitor rules: show to logged-out visitors, logged-in users, or both<\/li>\n<li>\u2713 Widget position: bottom-right or bottom-left<\/li>\n<li>\u2713 Admin notice guides you through setup until a key is saved<\/li>\n<li>\u2713 Multisite compatible<\/li>\n<li>\u2713 Translation ready<\/li>\n<\/ul>\n\n<h4>Getting started<\/h4>\n\n<ol>\n<li>Install and activate the plugin<\/li>\n<li>Go to <strong>Settings \u2192 KnowDesk Widget<\/strong><\/li>\n<li>Click <strong>\"Get your API key \u2192 Sign up free\"<\/strong> to create a KnowDesk account<\/li>\n<li>Connect your knowledge base (Google Docs, Notion, PDF, etc.)<\/li>\n<li>Copy your Widget API Key from KnowDesk \u2192 Widget Config<\/li>\n<li>Paste it into the plugin settings and click <strong>Save<\/strong><\/li>\n<li>Your widget is live \u2713<\/li>\n<\/ol>\n\n<h4>Supported knowledge sources<\/h4>\n\n<p>KnowDesk can read from: Google Docs, Notion, Confluence, PDF files (via URL), website URLs, and plain pasted text.<\/p>\n\n<h4>Privacy<\/h4>\n\n<p>This plugin does not collect or store any personal data about your site visitors. The KnowDesk widget itself operates under <a href=\"https:\/\/knowdesk.io\/privacy\">KnowDesk's Privacy Policy<\/a>. The API key is stored in your WordPress database as a standard option and is never exposed to the browser.<\/p>\n\n<!--section=installation-->\n<h4>From the WordPress Plugin Directory<\/h4>\n\n<ol>\n<li>Go to <strong>Plugins \u2192 Add New<\/strong> in your WordPress admin<\/li>\n<li>Search for <strong>KnowDesk<\/strong><\/li>\n<li>Click <strong>Install Now<\/strong>, then <strong>Activate<\/strong><\/li>\n<li>Go to <strong>Settings \u2192 KnowDesk Widget<\/strong> to configure<\/li>\n<\/ol>\n\n<h4>Manual installation<\/h4>\n\n<ol>\n<li>Download the plugin zip file<\/li>\n<li>Go to <strong>Plugins \u2192 Add New \u2192 Upload Plugin<\/strong><\/li>\n<li>Choose the zip file and click <strong>Install Now<\/strong><\/li>\n<li>Activate the plugin<\/li>\n<li>Go to <strong>Settings \u2192 KnowDesk Widget<\/strong><\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"do%20i%20need%20a%20knowdesk%20account%3F\"><h3>Do I need a KnowDesk account?<\/h3><\/dt>\n<dd><p>Yes. This plugin is a connector - it embeds the widget your KnowDesk account generates. You need a KnowDesk account to get an API key. <a href=\"https:\/\/knowdesk.io\/signup?utm_source=wordpress&amp;utm_medium=plugin&amp;utm_campaign=faq\">Sign up free at knowdesk.io<\/a>.<\/p><\/dd>\n<dt id=\"is%20it%20free%3F\"><h3>Is it free?<\/h3><\/dt>\n<dd><p>KnowDesk offers paid plans starting at $49\/month. There is a 7-day free trial on every plan, no credit card required. The WordPress plugin itself is free.<\/p><\/dd>\n<dt id=\"where%20do%20i%20find%20my%20api%20key%3F\"><h3>Where do I find my API key?<\/h3><\/dt>\n<dd><p>In your KnowDesk dashboard: <strong>Widget Config \u2192 Embed Code<\/strong>. The key starts with <code>kd_live_<\/code>.<\/p><\/dd>\n<dt id=\"the%20widget%20isn%27t%20appearing%20on%20my%20site%20-%20what%20do%20i%20check%3F\"><h3>The widget isn't appearing on my site - what do I check?<\/h3><\/dt>\n<dd><ol>\n<li>Confirm your API key is saved and shows \"Widget active\" in the plugin settings<\/li>\n<li>Check the display rules - if \"Show widget on\" is set to \"Front page only\", it won't appear on other pages<\/li>\n<li>Check the Visitor visibility settings - you may have unchecked both options<\/li>\n<li>Check the \"Exclude these pages\" field for the current page's ID<\/li>\n<li>Open your browser console for any JavaScript errors<\/li>\n<\/ol><\/dd>\n<dt id=\"can%20i%20show%20the%20widget%20on%20specific%20pages%20only%3F\"><h3>Can I show the widget on specific pages only?<\/h3><\/dt>\n<dd><p>Use the \"Exclude these pages\" field and enter the page IDs you want to exclude. For page-specific display, set \"Show widget on\" to \"Pages only\" or \"Posts only\" and use excludes to narrow it further.<\/p><\/dd>\n<dt id=\"does%20this%20work%20with%20woocommerce%3F\"><h3>Does this work with WooCommerce?<\/h3><\/dt>\n<dd><p>Yes. The widget loads on any WordPress page type, including WooCommerce product, cart, and checkout pages.<\/p><\/dd>\n<dt id=\"is%20the%20plugin%20gdpr-compliant%3F\"><h3>Is the plugin GDPR-compliant?<\/h3><\/dt>\n<dd><p>The plugin itself stores only your API key (a non-personal setting). No visitor data is stored by the plugin. The KnowDesk widget operates under KnowDesk's own data processing terms - see <a href=\"https:\/\/knowdesk.io\/privacy\">knowdesk.io\/privacy<\/a>.<\/p><\/dd>\n<dt id=\"can%20i%20use%20this%20on%20a%20multisite%20installation%3F\"><h3>Can I use this on a multisite installation?<\/h3><\/dt>\n<dd><p>Yes. Each site in the network configures its own API key and display settings independently.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release<\/li>\n<li>WordPress Settings API integration<\/li>\n<li>Inline API key validation via AJAX<\/li>\n<li>Display rules: all \/ front page \/ posts \/ pages<\/li>\n<li>Page exclusions by ID<\/li>\n<li>Visitor visibility (logged-in \/ logged-out)<\/li>\n<li>Widget position: bottom-right \/ bottom-left<\/li>\n<li>Admin notice with signup CTA<\/li>\n<li>Multisite support<\/li>\n<li>Translation ready<\/li>\n<\/ul>","raw_excerpt":"Embed a KnowDesk AI support widget on your WordPress site. Your docs become an instant-answer chatbot - no coding needed.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/317291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=317291"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/knowdeskio"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=317291"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=317291"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=317291"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=317291"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=317291"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=317291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}