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Zickt<\/strong> is a modern customer messenger for WordPress. Drop the Zickt widget on your site and visitor messages land in your team inbox \u2014 alongside the rest of your customer conversations.<\/p>\n\n This plugin connects your WordPress site to your existing Zickt workspace. Zickt is a paid service with a free trial \u2014 start your trial at zickt.com<\/a>. See pricing<\/a> for plan details.<\/p>\n\n This plugin is an interface to Zickt, a hosted customer messaging platform (Software as a Service). The plugin itself only loads the Zickt messenger script onto your site \u2014 the actual messaging functionality, message storage, team routing, and reply delivery all happen on Zickt's servers, not on your WordPress install.<\/p>\n\n What the Zickt service provides:<\/p>\n\n A Zickt account is required for the plugin to function \u2014 it is the service that powers the chat. New accounts get a free trial; see zickt.com<\/a> for pricing details, the Terms of Service<\/a> for service terms, and the Privacy Policy<\/a> for data handling.<\/p>\n\n When a visitor sends a message, it opens a new conversation in your team inbox. Replies from Slack or the Zickt web app reach the visitor in the chat bubble.<\/p>\n\n Turn on Identify logged-in users<\/strong> in plugin settings to pass the visitor's WordPress account email and display name to Zickt automatically. Logged-in users won't be asked for their email again when they start a chat. Anonymous visitors are unaffected.<\/p>\n\n This plugin loads the Zickt messenger widget from If you enable Identify logged-in users<\/strong>, the following data is passed to Zickt for any logged-in WordPress visitor: user ID, email address, and display name. This identification happens on the visitor's browser only \u2014 your WordPress server does not call any Zickt API.<\/p>\n\n For Zickt's full data practices, see the Privacy Policy<\/a> and Terms of Service<\/a>.<\/p>\n\n By installing this plugin you should disclose the use of Zickt in your site's privacy policy.<\/p>\n\n\n Yes. The plugin connects an existing Zickt workspace to your WordPress site \u2014 it does not host the chat itself. Zickt is a paid service with a free trial; start your trial at zickt.com<\/a>.<\/p><\/dd>\n Zickt is a paid service with a free trial covering all features. See zickt.com\/pricing<\/a> for current plans.<\/p><\/dd>\n In your Zickt admin: Settings \u2192 Workspace \u2192 Channels \u2192 [your messenger channel] \u2192 Installation<\/strong>. The Channel Key is shown at the top of the page.<\/p><\/dd>\n Apart from the in-product help, the Zickt blog<\/a> covers feature guides and customer-support best practices, and the documentation<\/a> has setup walkthroughs and integration guides.<\/p><\/dd>\n The messenger widget displays in English by default. Additional language settings are configured per-channel in your Zickt admin.<\/p><\/dd>\n Yes. In your Zickt admin, go to Settings \u2192 Workspace \u2192 Channels \u2192 [your messenger channel]<\/strong> to customize colors, position, launcher style, welcome message, and more. Changes take effect within seconds \u2014 no plugin update needed.<\/p><\/dd>\n Yes. The messenger widget is fully responsive and adapts to mobile and tablet screens. Visitors on phones see the same chat bubble experience as desktop users, with a full-screen view when the chat is opened.<\/p><\/dd>\n All conversation content, visitor profiles, and reply history are stored on Zickt's hosted infrastructure. Your WordPress server does not store any chat data \u2014 the plugin only emits the loader script tag. See the Privacy section below for full details on data flow.<\/p><\/dd>\n Yes. The widget loads asynchronously from The loader is ~1KB and is loaded async with no render-blocking behavior. Lighthouse scores are not affected on first load. The full widget bundle is fetched only when a visitor opens the chat.<\/p><\/dd>\n Yes. Add a filter in your theme's Yes \u2014 toggle Hide widget for administrators<\/strong> in Settings \u2192 Zickt<\/strong>.<\/p><\/dd>\n The plugin's PHP code does not call any Zickt server \u2014 your WordPress install is not contacting Zickt directly. The widget is loaded by the visitor's browser from \n
About the Zickt service<\/h4>\n\n
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How it works<\/h4>\n\n
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Optional: identify logged-in users<\/h4>\n\n
Privacy<\/h3>\n\n
cdn.zickt.com<\/code>. Loading the widget causes the visitor's browser to make an HTTPS request to Zickt's CDN, which records standard request metadata (IP address, user-agent, and referrer) for analytics and abuse prevention. Once loaded, the widget sets cookies on the visitor's browser to track the conversation session. Conversation content is only sent when the visitor types a message into the widget.<\/p>\n\n\n
Manual install<\/h4>\n\n
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Do I need a Zickt account?<\/h3><\/dt>\n
How much does Zickt cost?<\/h3><\/dt>\n
Where do I find my Channel Key?<\/h3><\/dt>\n
Where can I learn more about Zickt?<\/h3><\/dt>\n
What languages does the widget support?<\/h3><\/dt>\n
Can I customize the widget's appearance?<\/h3><\/dt>\n
Does the widget work on mobile?<\/h3><\/dt>\n
Where is conversation data stored?<\/h3><\/dt>\n
Does this work with caching plugins \/ Cloudflare \/ Litespeed?<\/h3><\/dt>\n
cdn.zickt.com<\/code>. Caching plugins do not affect it because the script tag is static and the widget content is loaded at runtime.<\/p><\/dd>\nDoes the widget slow down my site?<\/h3><\/dt>\n
Can I hide the widget on specific pages?<\/h3><\/dt>\n
functions.php<\/code>:<\/p>\n\nadd_filter( 'zickt_render_widget', function( $render ) {\n if ( is_page( 'no-chat' ) ) {\n return false;\n }\n return $render;\n} );\n<\/code><\/pre><\/dd>\nCan I hide the widget when I'm logged in as admin?<\/h3><\/dt>\n
What data does the plugin send?<\/h3><\/dt>\n
cdn.zickt.com<\/code>, which records standard HTTPS request metadata (IP, user-agent, referrer) and sets session cookies. Conversation content is only sent when the visitor types a message. If you enable Identify logged-in users<\/strong>, the WordPress account email, display name, and user ID are also passed to Zickt so logged-in users don't need to re-enter their email. See the Privacy section below for the full list of links.<\/p><\/dd>\n\n<\/dl>\n\n\n1.0.0<\/h4>\n\n
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