Yes. The plugin declares full compatibility with the WooCommerce Custom Order Tables (HPOS) and uses the WC_Order<\/code> meta API throughout \u2014 never get_post_meta()<\/code> on the order ID.<\/p><\/dd>\nDoes the refund amount account for coupon discounts?<\/h3><\/dt>\nYes. The plugin reads WC_Order_Item::get_total()<\/code> (the post-coupon line total) plus get_total_tax()<\/code>, so a customer returning a coupon-discounted item gets the correct, post-discount refund.<\/p><\/dd>\nHow do I change the withdrawal period?<\/h3><\/dt>\nDefault is the EU-mandated 14 days. You can change the number and the unit (days \/ months \/ years) in the settings, and choose whether the period starts from the order's payment date or completion date.<\/p><\/dd>\n
Does the email button log the customer in automatically?<\/h3><\/dt>\nNo. The button in the order email is a regular link to the customer's \"View order\" page. If the customer is not signed in, WordPress \/ WooCommerce shows the standard login form and returns the customer to the same page after authentication. The plugin does not implement its own login flow.<\/p><\/dd>\n
Where does the customer start a withdrawal request?<\/h3><\/dt>\nTwo entry points: the \"Withdraw from order\" action button in My Account \u2192 Orders<\/strong>, and the same button in the order confirmation email. Both open the same modal on the customer's \"View order\" page.<\/p><\/dd>\nCan a customer submit more than one partial withdrawal for the same order?<\/h3><\/dt>\nYes. The plugin tracks per-line cumulative withdrawn quantities \u2014 a customer can return 1 of 3 items today, then 1 more next week. Further submissions are blocked once every line has been fully accounted for.<\/p><\/dd>\n
Does it work for guest checkout (no customer account)?<\/h3><\/dt>\nNo. The modal renders only for logged-in customers viewing their own order. Guest orders have no customer to authenticate, so the email button has no destination for them. This is by design \u2014 without an account the plugin cannot verify who is requesting the refund.<\/p><\/dd>\n
Which countries' IBANs are accepted?<\/h3><\/dt>\nAny country that uses IBAN. The plugin validates the standard format (2-letter country code + 2 check digits + up to 30 alphanumeric characters) and runs the Mod-97 checksum (uses bcmod<\/code> if available, falls back to pure PHP). Non-IBAN formats are rejected at submit time.<\/p><\/dd>\nWhat happens when the admin clicks \"Mark as refunded\"?<\/h3><\/dt>\nIf \"Create WooCommerce refund automatically\" is enabled (default), a WC_Order_Refund<\/code> record is created with the exact line items and amount the customer requested; the order totals update accordingly, and stock is restocked if enabled. A confirmation email is then sent to the customer. Without auto-refund, only the order status and metadata are updated \u2014 no WC_Order_Refund<\/code> is created.<\/p><\/dd>\nWhere can I find the plugin's settings?<\/h3><\/dt>\nWooCommerce \u2192 Settings \u2192 Right of Withdrawal<\/strong>. The tab has five sub-tabs: General (notifications, deadline, terms page), Refund behaviour (auto-refund, restock), Withdrawal button (label, colours), Modal appearance (colours, opacity, width) and Required fields in modal (reason, IBAN, contact email, terms checkbox).<\/p><\/dd>\nCan I customise the list of withdrawal reasons shown to the customer?<\/h3><\/dt>\nYes. The reasons are filterable. In a child-theme functions.php<\/code> or a small custom plugin:<\/p>\n\nadd_filter('rowfs_withdrawal_reasons', function ($reasons) {\n $reasons['gift_unsuitable'] = __('Gift was unsuitable', 'your-textdomain');\n unset($reasons['found_better_price']);\n return $reasons;\n});\n<\/code><\/pre><\/dd>\n\n<\/dl>\n\n\n1.0.0<\/h4>\n\n\n- Initial public release.<\/li>\n
- EU Directive 2011\/83\/EU compliant withdrawal flow.<\/li>\n
- Inline-styled email button for Gmail\/Outlook compatibility.<\/li>\n
- Coupon-aware refund math (uses
get_total()<\/code> not get_subtotal()<\/code>).<\/li>\n- HPOS support; partial-withdrawal item-level selection.<\/li>\n<\/ul>","raw_excerpt":"EU Directive 2011\/83\/EU compliant 14-day right-of-withdrawal flow \u2014 partial returns, IBAN refunds, HTML emails, HPOS-ready.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/311673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=311673"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/teetb"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=311673"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=311673"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=311673"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=311673"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=311673"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=311673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}