{"id":310411,"date":"2026-06-10T12:21:18","date_gmt":"2026-06-10T12:21:18","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/simplesupport\/"},"modified":"2026-06-10T12:21:08","modified_gmt":"2026-06-10T12:21:08","slug":"simplesupport-helpdesk","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/simplesupport-helpdesk\/","author":23496063,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.2","stable_tag":"1.0.2","tested":"7.0","requires":"6.0","requires_php":"7.4","requires_plugins":null,"header_name":"SimpleSupport Help Desk","header_author":"SimpleSupport","header_description":"Add a customer support widget to your site and manage tickets from wp-admin. Free plan included \u2014 no credit card required.","assets_banners_color":"6a46ea","last_updated":"2026-06-10 12:21:08","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/simplesupport.uk\/wordpress-plugin","header_author_uri":"https:\/\/simplesupport.uk","rating":0,"author_block_rating":0,"active_installs":0,"downloads":22,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.2":{"tag":"1.0.2","author":"simplesupport","date":"2026-06-10 12:21:08"}},"upgrade_notice":{"1.0.2":"<p>Clarifies that the plugin uses your publishable key (pk_), which is safe to embed publicly. No action needed if you already pasted the key shown under Settings \u2192 Widget.<\/p>","1.0.1":"<p>Internal naming fix for the admin script. No functional changes.<\/p>","1.0.0":"<p>Initial release.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3567404,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3567404,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3567404,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3567404,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.2"],"block_files":[],"assets_screenshots":[],"screenshots":[]},"plugin_section":[],"plugin_tags":[2369,4049,2379,1104,4771],"plugin_category":[47,58],"plugin_contributors":[266503],"plugin_business_model":[],"class_list":["post-310411","plugin","type-plugin","status-publish","hentry","plugin_tags-customer-support","plugin_tags-helpdesk","plugin_tags-live-chat","plugin_tags-support","plugin_tags-tickets","plugin_category-education-and-support","plugin_category-user-management","plugin_contributors-simplesupport","plugin_committers-simplesupport"],"banners":{"banner":"https:\/\/ps.w.org\/simplesupport-helpdesk\/assets\/banner-772x250.png?rev=3567404","banner_2x":"https:\/\/ps.w.org\/simplesupport-helpdesk\/assets\/banner-1544x500.png?rev=3567404","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/simplesupport-helpdesk\/assets\/icon-128x128.png?rev=3567404","icon_2x":"https:\/\/ps.w.org\/simplesupport-helpdesk\/assets\/icon-256x256.png?rev=3567404","generated":false},"screenshots":[],"raw_content":"<!--section=description-->\n<p>SimpleSupport connects your WordPress site to your SimpleSupport helpdesk. Once you enter your publishable key, you get:<\/p>\n\n<ul>\n<li><strong>Support widget<\/strong> \u2014 a floating chat\/ticket button on every page (or embed it anywhere with <code>[simplesupport]<\/code>)<\/li>\n<li><strong>Live stats<\/strong> \u2014 at-a-glance counts of open, in-progress and waiting tickets right inside wp-admin<\/li>\n<li><strong>One-click dashboard<\/strong> \u2014 jump straight to the full SimpleSupport dashboard to read and reply<\/li>\n<\/ul>\n\n<p>No coding required. Works on any WordPress theme.<\/p>\n\n<p><strong>Free plan included<\/strong> \u2014 sign up at <a href=\"https:\/\/simplesupport.uk\">simplesupport.uk<\/a> and get your publishable key in seconds.<\/p>\n\n<h4>Features<\/h4>\n\n<ul>\n<li>Floating support widget injected automatically into your site footer<\/li>\n<li>Configurable position (bottom-right \/ bottom-left) and brand colour<\/li>\n<li>Shortcode <code>[simplesupport]<\/code> to embed the widget on a specific page only<\/li>\n<li>At-a-glance ticket counts (open \/ in-progress \/ waiting \/ total) in wp-admin<\/li>\n<li>Links directly into your SimpleSupport dashboard for full ticket management<\/li>\n<\/ul>\n\n<h3>External Services<\/h3>\n\n<p>This plugin connects to the SimpleSupport API (app.simplesupport.uk) to:<\/p>\n\n<ul>\n<li>Load the support widget on your site's frontend<\/li>\n<li>Display aggregate ticket counts in wp-admin<\/li>\n<\/ul>\n\n<p>Data sent includes: your publishable key (for authentication) and ticket content entered by your site visitors. No data is sent until you configure a publishable key.<\/p>\n\n<ul>\n<li>Service: SimpleSupport \u2014 https:\/\/simplesupport.uk<\/li>\n<li>Privacy policy: https:\/\/simplesupport.uk\/privacy<\/li>\n<li>Terms of service: https:\/\/simplesupport.uk\/terms<\/li>\n<\/ul>\n\n<!--section=installation-->\n<ol>\n<li>Upload the <code>simplesupport-helpdesk<\/code> folder to <code>\/wp-content\/plugins\/<\/code><\/li>\n<li>Activate the plugin in <strong>Plugins \u2192 Installed Plugins<\/strong><\/li>\n<li>Go to <strong>SimpleSupport \u2192 Settings<\/strong> and paste your publishable key (pk_\u2026)<\/li>\n<li>That's it \u2014 the widget appears on your site immediately<\/li>\n<\/ol>\n\n<h4>Getting your publishable key<\/h4>\n\n<ol>\n<li>Create a free account at <a href=\"https:\/\/app.simplesupport.uk\">app.simplesupport.uk<\/a><\/li>\n<li>Go to <strong>Settings \u2192 Widget<\/strong> inside the SimpleSupport dashboard<\/li>\n<li>Copy your publishable key (pk_\u2026) and paste it into the plugin settings<\/li>\n<\/ol>\n\n<p>Your publishable key is designed to be exposed in your site's HTML. Keep your secret key (sk_) private \u2014 it is never needed by this plugin.<\/p>\n\n<!--section=faq-->\n<dl>\n<dt id=\"is%20there%20a%20free%20plan%3F\"><h3>Is there a free plan?<\/h3><\/dt>\n<dd><p>Yes. Sign up at simplesupport.uk \u2014 no credit card required.<\/p><\/dd>\n<dt id=\"can%20i%20show%20the%20widget%20on%20one%20page%20only%3F\"><h3>Can I show the widget on one page only?<\/h3><\/dt>\n<dd><p>Yes. Uncheck \"Show support widget on all pages\" in Settings, then add the shortcode <code>[simplesupport]<\/code> to the page where you want it.<\/p><\/dd>\n<dt id=\"can%20i%20change%20the%20widget%20colour%3F\"><h3>Can I change the widget colour?<\/h3><\/dt>\n<dd><p>Yes \u2014 pick any colour in <strong>SimpleSupport \u2192 Settings<\/strong>.<\/p><\/dd>\n<dt id=\"where%20are%20tickets%20managed%3F\"><h3>Where are tickets managed?<\/h3><\/dt>\n<dd><p>Full ticket management (reply, assign, close) happens in the SimpleSupport dashboard at app.simplesupport.uk. The wp-admin view is a read-only summary.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.2<\/h4>\n\n<ul>\n<li>Security\/clarity: the settings field now asks for your <strong>publishable key<\/strong> (<code>pk_\u2026<\/code>) instead of a generic API key, and the placeholder no longer suggests a secret key (<code>sk_<\/code>). The publishable key is the one meant to be embedded in your site's public HTML; secret keys must never be pasted here.<\/li>\n<li>Security: the wp-admin screen now shows aggregate ticket counts only. Ticket subjects and customer emails are no longer fetched with the publishable key, so they can never be exposed through the key embedded in your public pages. Full ticket detail remains available in the SimpleSupport dashboard.<\/li>\n<\/ul>\n\n<h4>1.0.1<\/h4>\n\n<ul>\n<li>Renamed the localized admin script object from <code>ssPlugin<\/code> to <code>simplesupportData<\/code> to use a unique, distinct prefix (WordPress.org plugin review).<\/li>\n<li>Fixed: admin CSS\/JS were not enqueued on the Tickets\/Settings screens (hook-suffix check looked for the wrong slug), so the ticket summary stayed on \"Loading\u2026\". The dashboard now loads correctly.<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release<\/li>\n<\/ul>","raw_excerpt":"Add a customer support widget to your site and manage tickets from wp-admin. Free plan included \u2014 no credit card required.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/310411","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=310411"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/simplesupport"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=310411"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=310411"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=310411"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=310411"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=310411"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=310411"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}