{"id":308765,"date":"2026-05-28T14:38:49","date_gmt":"2026-05-28T14:38:49","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/onlinelivesupport-crm-messaging-notifications\/"},"modified":"2026-05-29T08:11:18","modified_gmt":"2026-05-29T08:11:18","slug":"onlinelivesupport-crm-messaging-notifications","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/onlinelivesupport-crm-messaging-notifications\/","author":23493765,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.3","stable_tag":"1.0.3","tested":"7.0","requires":"5.8","requires_php":"7.4","requires_plugins":null,"header_name":"WooCommerce Abandoned Cart Recovery, Search Abandonment & WhatsApp Chat Widget \u2013 WhatsApp CRM by OnlineLiveSupport","header_author":"OnlineLiveSupport","header_description":"A highly customizable messaging notification system with WooCommerce & CRM integration.","assets_banners_color":"","last_updated":"2026-05-29 08:11:18","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"","header_author_uri":"https:\/\/onlinelivesupport.com","rating":5,"author_block_rating":0,"active_installs":0,"downloads":293,"num_ratings":3,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"onlinelivesupport","date":"2026-05-28 15:11:12"},"1.0.1":{"tag":"1.0.1","author":"onlinelivesupport","date":"2026-05-28 15:32:36"},"1.0.2":{"tag":"1.0.2","author":"onlinelivesupport","date":"2026-05-29 04:32:18"},"1.0.3":{"tag":"1.0.3","author":"onlinelivesupport","date":"2026-05-29 08:11:18"}},"upgrade_notice":[],"ratings":{"1":0,"2":0,"3":0,"4":0,"5":3},"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3552376,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3552376,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":[],"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0","1.0.1","1.0.2","1.0.3"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3553130,"resolution":"1","location":"assets","locale":"","width":1024,"height":442},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3553130,"resolution":"2","location":"assets","locale":"","width":1024,"height":594},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3553130,"resolution":"3","location":"assets","locale":"","width":1024,"height":616},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3553130,"resolution":"4","location":"assets","locale":"","width":472,"height":1024},"screenshot-5.png":{"filename":"screenshot-5.png","revision":3553130,"resolution":"5","location":"assets","locale":"","width":472,"height":1024},"screenshot-6.png":{"filename":"screenshot-6.png","revision":3553148,"resolution":"6","location":"assets","locale":"","width":1024,"height":682},"screenshot-7.png":{"filename":"screenshot-7.png","revision":3553148,"resolution":"7","location":"assets","locale":"","width":1024,"height":593}},"screenshots":{"1":"Smart WhatsApp API &amp; 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WhatsApp Chat Widget \u2013 WhatsApp CRM by OnlineLiveSupport<\/strong> is the ultimate marketing automation and customer engagement plugin designed to bridge the gap between your WordPress\/WooCommerce store and your customers' favorite messaging app.<\/p>\n\n<p>With powerful features like WhatsApp abandoned cart recovery, real-time search abandonment tracking, and low stock alerts, this WhatsApp CRM plugin automates your customer workflow to boost sales and recovery rates with ease.<\/p>\n\n<h3>Key Features<\/h3>\n\n<ul>\n<li><strong>WhatsApp CRM Integration:<\/strong> Seamlessly sync customer engagement logs and automated message histories directly to the OnlineLiveSupport CRM dashboard.<\/li>\n<li><strong>WooCommerce Abandoned Cart Recovery:<\/strong> Stop losing sales! Set up a highly effective multi-step WhatsApp abandoned cart drip campaign to automatically remind customers about items left in their shopping cart.<\/li>\n<li><strong>Search Abandonment Tracking:<\/strong> Re-engage high-intent shoppers who searched for a product on your site but left before making a purchase.<\/li>\n<li><strong>WhatsApp Low Stock Alert:<\/strong> Get instant WhatsApp notifications when product stock levels fall low, ensuring you never miss a restocking opportunity.<\/li>\n<li><strong>Automated Order Notifications:<\/strong> Send instant WhatsApp alerts for new orders, status changes (Processing, Completed, etc.), and delivery updates.<\/li>\n<li><strong>Premium 3D Floating Chat Button:<\/strong> Add a sleek, modern WhatsApp floating chat widget to your WordPress site for instant live support and customer chat.<\/li>\n<li><strong>Reliable Webhook Support:<\/strong> Fully compatible with external cron services (like cron-job.org) for precise message delivery timing and cron reliability.<\/li>\n<\/ul>\n\n<h3>External services<\/h3>\n\n<p>This plugin connects to the OnlineLiveSupport CRM and API endpoints to provide messaging and CRM integration functionality.<\/p>\n\n<ul>\n<li><strong>API Gateway (<code>https:\/\/crm.onlinelivesupport.com\/api\/qr\/rest<\/code> and <code>https:\/\/crm.onlinelivesupport.com\/api\/qr\/send_message<\/code>)<\/strong>: Used to send out automated messaging notifications to customers for events like order updates or abandoned carts. User phone numbers, names, and cart\/order details are sent to this service only when a notification event is triggered according to the plugin settings.<\/li>\n<\/ul>\n\n<p>This service is provided by OnlineLiveSupport.\n*   <a href=\"https:\/\/www.onlinelivesupport.com\/terms-of-service.html\">Terms of Service<\/a>\n*   <a href=\"https:\/\/www.onlinelivesupport.com\/privacy-policy.html\">Privacy Policy<\/a><\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload the plugin files to the <code>\/wp-content\/plugins\/onlinelivesupport-crm-messaging-notifications<\/code> directory, or install the plugin through the WordPress plugins screen directly.<\/li>\n<li>Activate the plugin through the 'Plugins' screen in WordPress.<\/li>\n<li>Navigate to the \"Messaging CRM\" menu in your admin dashboard.<\/li>\n<li>Enter your API Token and From Number from OnlineLiveSupport.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"does%20this%20plugin%20require%20a%20whatsapp%20business%20api%3F\"><h3>Does this plugin require a WhatsApp Business API?<\/h3><\/dt>\n<dd><p><strong>No Meta API approval is needed to get started!<\/strong> \nThis plugin works seamlessly with the OnlineLiveSupport messaging gateway, which supports:\n*   <strong>Regular WhatsApp<\/strong> (via a quick QR code login).\n*   <strong>Official WhatsApp Business Cloud API<\/strong>.<\/p>\n\n<p>You can start sending automated messages immediately by connecting via QR code in your <a href=\"https:\/\/crm.onlinelivesupport.com\">OnlineLiveSupport CRM dashboard<\/a>, and upgrade to the official API at any time without reinstalling the plugin.<\/p><\/dd>\n<dt id=\"how%20does%20woocommerce%20abandoned%20cart%20recovery%20work%3F\"><h3>How does WooCommerce abandoned cart recovery work?<\/h3><\/dt>\n<dd><p>When a logged-in customer adds items to their cart but does not check out, a background process runs every 15 minutes to trigger the recovery sequence.\nIt sends a <strong>3-step WhatsApp drip campaign<\/strong>:\n1.  <strong>Reminder 1<\/strong>: e.g., Sent 15 minutes after abandonment.\n2.  <strong>Reminder 2<\/strong>: e.g., Sent 24 hours later.\n3.  <strong>Reminder 3<\/strong>: e.g., Sent 48 hours later.<\/p>\n\n<p>The entire sequence runs automatically. You can easily customize the delay intervals and message text from the plugin settings!<\/p><\/dd>\n<dt id=\"can%20i%20customize%20the%20whatsapp%20notification%20messages%3F\"><h3>Can I customize the WhatsApp notification messages?<\/h3><\/dt>\n<dd><p><strong>Yes!<\/strong> Every notification event has a fully editable message template. \nYou can personalize messages using dynamic placeholders that automatically pull real WooCommerce data, including: <code>{name}<\/code>, <code>{order_id}<\/code>, <code>{order_total}<\/code>, <code>{order_status}<\/code>, <code>{cart_url}<\/code>, <code>{site_name}<\/code>, and <code>{search_term}<\/code>. No coding is required!<\/p><\/dd>\n<dt id=\"which%20woocommerce%20order%20statuses%20trigger%20whatsapp%20notifications%3F\"><h3>Which WooCommerce order statuses trigger WhatsApp notifications?<\/h3><\/dt>\n<dd><p>You can enable automated WhatsApp alerts for all standard order statuses:\n*   New Order (placed)\n*   Processing\n*   On Hold\n*   Completed\n*   Cancelled\n*   Refunded\n*   Failed<\/p>\n\n<p>Each status has its own toggle and customizable message template.<\/p><\/dd>\n<dt id=\"how%20do%20i%20set%20up%20the%20plugin%20for%20the%20first%20time%3F\"><h3>How do I set up the plugin for the first time?<\/h3><\/dt>\n<dd><p>Setup takes about <strong>3 minutes<\/strong> and requires zero developer skills:\n1.  Go to the <strong>OLS CRM<\/strong> menu in your WordPress admin.\n2.  Open the <strong>General<\/strong> tab and enter your API Token and From Number (available free from your <a href=\"https:\/\/crm.onlinelivesupport.com\">OnlineLiveSupport account<\/a>).\n3.  Enable your desired notification events on the <strong>Automation<\/strong> tab.\n4.  Customize your messages in the <strong>Templates<\/strong> tab.\n5.  Click the <strong>Force Run<\/strong> button to send a test notification and confirm everything is working!<\/p><\/dd>\n<dt id=\"does%20the%20plugin%20work%20without%20woocommerce%3F\"><h3>Does the plugin work without WooCommerce?<\/h3><\/dt>\n<dd><p><strong>Partially.<\/strong> \nThe <strong>WhatsApp Floating Chat Widget<\/strong> works on <em>any<\/em> WordPress site, adding a beautiful, clickable support button to your frontend. \nHowever, marketing automation features like abandoned cart recovery, order notifications, search abandonment, and low stock alerts require WooCommerce to be active.<\/p><\/dd>\n<dt id=\"how%20do%20i%20make%20the%20automated%20messages%20run%20reliably%3F\"><h3>How do I make the automated messages run reliably?<\/h3><\/dt>\n<dd><p>By default, the plugin uses WP-Cron, which runs when someone visits your site. For low-traffic stores, this can cause delays. \nFor precise, time-accurate delivery, we highly recommend using a free external cron service (like cron-job.org). Simply copy the <strong>Webhook URL<\/strong> from the plugin's General settings and set your external cron to ping it every 15 minutes!<\/p><\/dd>\n<dt id=\"does%20this%20plugin%20support%20ai-powered%20whatsapp%20chatbots%3F\"><h3>Does this plugin support AI-powered WhatsApp chatbots?<\/h3><\/dt>\n<dd><p><strong>Absolutely!<\/strong> \nWhen paired with the <a href=\"https:\/\/crm.onlinelivesupport.com\">OnlineLiveSupport CRM<\/a>, you get access to a powerful no-code Flow Builder. You can integrate <strong>OpenAI (ChatGPT), Google Gemini, and DeepSeek<\/strong> to automatically reply to customers, qualify leads, and handle 24\/7 FAQs.<\/p><\/dd>\n<dt id=\"can%20customer%20replies%20be%20managed%20from%20a%20team%20dashboard%3F\"><h3>Can customer replies be managed from a team dashboard?<\/h3><\/dt>\n<dd><p><strong>Yes.<\/strong> Every automated message sent from WordPress is connected to your CRM shared inbox. When a customer replies, it appears instantly in your centralized dashboard. Your team can view the chat history, reply directly, assign agents, and add internal notes without ever needing to touch a phone!<\/p><\/dd>\n<dt id=\"is%20this%20plugin%20free%3F%20are%20there%20any%20paid%20plans%3F\"><h3>Is this plugin free? Are there any paid plans?<\/h3><\/dt>\n<dd><p>The WordPress plugin is <strong>100% free to download<\/strong>. \nTo send messages, you need a free <a href=\"https:\/\/crm.onlinelivesupport.com\">OnlineLiveSupport account<\/a>, which includes a free trial to test all features. Paid plans are available if you need higher message volumes, team inbox management, or AI chatbot features.<\/p><\/dd>\n<dt id=\"is%20the%20plugin%20compatible%20with%20the%20latest%20wordpress%20and%20woocommerce%3F\"><h3>Is the plugin compatible with the latest WordPress and WooCommerce?<\/h3><\/dt>\n<dd><p><strong>Yes.<\/strong> The plugin is regularly updated and fully supports:\n*   WordPress 5.8 up to 7.0\n*   The latest versions of WooCommerce\n*   WooCommerce High-Performance Order Storage (HPOS)\n*   PHP 7.4 and above<\/p><\/dd>\n<dt id=\"what%20data%20is%20sent%20externally%2C%20and%20is%20it%20gdpr%20compliant%3F\"><h3>What data is sent externally, and is it GDPR compliant?<\/h3><\/dt>\n<dd><p>Data is securely transmitted over HTTPS <strong>only<\/strong> when a notification event is triggered (like an order placement or abandoned cart). The plugin only sends the necessary details (phone number, name, order\/cart data) to personalize the WhatsApp message. No data is passively tracked in the background.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.3<\/h4>\n\n<ul>\n<li>Added high-quality screenshots for key features and Admin settings.<\/li>\n<li>Updated stable version to 1.0.3.<\/li>\n<\/ul>\n\n<h4>1.0.2<\/h4>\n\n<ul>\n<li>Optimized SEO plugin name, description, and tags for better discoverability.<\/li>\n<li>Added WhatsApp Chat widget and WhatsApp low stock alerts to feature tags.<\/li>\n<li>Removed deprecated CRM synchronization endpoint reference.<\/li>\n<\/ul>\n\n<h4>1.0.1<\/h4>\n\n<ul>\n<li>Hotfix: Fixed duplicate order hook execution.<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release.<\/li>\n<li>Added Webhook support for external cron services.<\/li>\n<li>Added Search Abandonment tracking.<\/li>\n<li>Improved security and HPOS compatibility.<\/li>\n<\/ul>","raw_excerpt":"WhatsApp CRM for WordPress. 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