{"id":298778,"date":"2026-04-22T10:53:39","date_gmt":"2026-04-22T10:53:39","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/ys-desk\/"},"modified":"2026-04-27T08:11:25","modified_gmt":"2026-04-27T08:11:25","slug":"ysdesk","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/ysdesk\/","author":23336393,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.0","stable_tag":"1.0.0","tested":"6.9.4","requires":"5.3","requires_php":"7.4","requires_plugins":null,"header_name":"YS Desk","header_author":"YS Innovations","header_description":"Adds YS Desk live chat widget to your website.","assets_banners_color":"f2f4fb","last_updated":"2026-04-27 08:11:25","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/ysdesk.com\/","header_author_uri":"https:\/\/app.ysdesk.com\/","rating":0,"author_block_rating":0,"active_installs":0,"downloads":70,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"ysinnovations","date":"2026-04-27 08:11:25"}},"upgrade_notice":[],"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3512709,"resolution":"128x128","location":"assets","locale":""}},"assets_banners":{"banner-772x250.png":{"filename":"banner-772x250.png","revision":3512709,"resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3512709,"resolution":"1","location":"assets","locale":""},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3512709,"resolution":"2","location":"assets","locale":""},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3512709,"resolution":"3","location":"assets","locale":""},"screenshot-4.png":{"filename":"screenshot-4.png","revision":3512709,"resolution":"4","location":"assets","locale":""},"screenshot-5.png":{"filename":"screenshot-5.png","revision":3512709,"resolution":"5","location":"assets","locale":""},"screenshot-6.png":{"filename":"screenshot-6.png","revision":3512709,"resolution":"6","location":"assets","locale":""}},"screenshots":{"1":"Unified Inbox for All Conversations \u2013 All customer messages in one place.","2":"Real-Time Customer Insights \u2013 Live data to understand every customer.","3":"Customizable Chat Widget \u2013 Match the chat widget to your brand.","4":"Role Based Team Permissions \u2013 Control access with roles and permissions.","5":"Built for Team Collaboration \u2013 Work together seamlessly as a team.","6":"Actionable Analytics & Reports \u2013 Insights to improve performance and growth."},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[15516,14160,2369,4049,2379],"plugin_category":[47],"plugin_contributors":[250427],"plugin_business_model":[],"class_list":["post-298778","plugin","type-plugin","status-publish","hentry","plugin_tags-chat-support","plugin_tags-chat-widget","plugin_tags-customer-support","plugin_tags-helpdesk","plugin_tags-live-chat","plugin_category-education-and-support","plugin_contributors-ysinnovations","plugin_committers-ysinnovations"],"banners":{"banner":"https:\/\/ps.w.org\/ysdesk\/assets\/banner-772x250.png?rev=3512709","banner_2x":false,"banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/ysdesk\/assets\/icon-128x128.png?rev=3512709","icon_2x":false,"generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/ysdesk\/assets\/screenshot-1.png?rev=3512709","caption":"Unified Inbox for All Conversations \u2013 All customer messages in one place."},{"src":"https:\/\/ps.w.org\/ysdesk\/assets\/screenshot-2.png?rev=3512709","caption":"Real-Time Customer Insights \u2013 Live data to understand every customer."},{"src":"https:\/\/ps.w.org\/ysdesk\/assets\/screenshot-3.png?rev=3512709","caption":"Customizable Chat Widget \u2013 Match the chat widget to your brand."},{"src":"https:\/\/ps.w.org\/ysdesk\/assets\/screenshot-4.png?rev=3512709","caption":"Role Based Team Permissions \u2013 Control access with roles and permissions."},{"src":"https:\/\/ps.w.org\/ysdesk\/assets\/screenshot-5.png?rev=3512709","caption":"Built for Team Collaboration \u2013 Work together seamlessly as a team."},{"src":"https:\/\/ps.w.org\/ysdesk\/assets\/screenshot-6.png?rev=3512709","caption":"Actionable Analytics & Reports \u2013 Insights to improve performance and growth."}],"raw_content":"\n

\ud83d\udcac Live Chat Software for WordPress \u2014 Capture Leads & Convert Visitors in Real-Time<\/strong><\/p>\n\n

YS Desk is a simple, powerful live chat solution that helps you engage website visitors instantly, answer questions faster, and turn conversations into conversions \u2014 all from one easy-to-use dashboard.<\/p>\n\n

Add the YS Desk chat widget to your WordPress site in minutes using a simple token-based setup. No coding required. The plugin loads the YS Desk SDK asynchronously to ensure your site performance stays unaffected.<\/p>\n\n

\ud83c\udf10 Get started free:<\/strong> https:\/\/www.ysdesk.com<\/p>\n\n

\u26a1 Why Teams Choose YS Desk<\/h4>\n\n
    \n
  • 10\u00d7 faster response time<\/strong> in the first week<\/li>\n
  • 4.7\/5 average CSAT score<\/strong> across all workspaces<\/li>\n
  • 100% team visibility<\/strong> \u2014 see who's handling what, right now<\/li>\n
  • Under 10 minutes<\/strong> from signup to your first live conversation<\/li>\n<\/ul>\n\n

    \ud83d\ude80 Key Features<\/h4>\n\n

    Unified Inbox<\/strong>\nEvery conversation from your chat widget lands in one powerful shared inbox. No tab-switching, no missed messages.<\/p>\n\n

    Customizable Chat Widget<\/strong>\nEmbed a beautiful chat widget that matches your brand. Customize colors, position, and welcome messages \u2014 so it feels natural and builds trust from the first interaction.<\/p>\n\n

    Customer Insights<\/strong>\nSee who's visiting your site and track active conversations in real time. When a chat opens, your team instantly sees key details like email, current page, browser, and previous conversations \u2014 all in one sidebar.<\/p>\n\n

    Clear Conversation Statuses<\/strong>\nOpen, Waiting for Customer, Waiting for Agent, and Closed \u2014 every conversation has a clear status, so nothing slips through the cracks.<\/p>\n\n

    Team Collaboration<\/strong>\nAssign and re-assign conversations in one click. Add internal notes with @mentions to collaborate with teammates \u2014 always private, never visible to customers.<\/p>\n\n

    Customized Permissions<\/strong>\nControl who can view and respond to conversations with flexible, role-based permissions for agents and admins.<\/p>\n\n

    Actionable Analytics<\/strong>\nTrack conversations, CSAT scores, response times, and agent performance with real-time dashboards and reports. Spot issues early and act fast.<\/p>\n\n

    Live Agent Workload & Availability<\/strong>\nSee every agent's active chats and online\/offline status in real time. Know who can take the next conversation without asking around.<\/p>\n\n

    Lightweight & Fast<\/strong>\nScript loads asynchronously \u2014 your website performance is never affected.<\/p>\n\n

    \u2699\ufe0f How It Works<\/h4>\n\n
      \n
    1. Install and activate<\/strong> the plugin<\/li>\n
    2. Go to YS Desk Chat<\/strong> in the WordPress admin menu<\/li>\n
    3. Enter your YS Desk token<\/strong> from your dashboard<\/li>\n
    4. Save settings<\/li>\n
    5. The chat widget automatically appears on your website \u2014 ready for real-time conversations<\/li>\n<\/ol>\n\n

      \ud83d\udd10 Secure & Optimized<\/h4>\n\n
        \n
      • Token is sanitized before saving<\/li>\n
      • Script loads asynchronously to avoid blocking page load<\/li>\n
      • Widget runs only when a valid token is provided<\/li>\n
      • Error handling built in for SDK initialization<\/li>\n<\/ul>\n\n

        \ud83d\udccc Use Cases<\/h4>\n\n

        YS Desk is trusted across industries including:<\/p>\n\n

          \n
        • E-commerce<\/strong> \u2014 Reduce cart abandonment, support buyers in real time<\/li>\n
        • SaaS Startups<\/strong> \u2014 Onboard users and answer product questions instantly<\/li>\n
        • Healthcare<\/strong> \u2014 Respond to patient enquiries quickly and securely<\/li>\n
        • Fintech<\/strong> \u2014 Build trust with real-time support during high-intent moments<\/li>\n
        • Logistics<\/strong> \u2014 Keep customers informed without email back-and-forth<\/li>\n
        • Agencies<\/strong> \u2014 Manage client enquiries from one clean shared inbox<\/li>\n
        • Education<\/strong> \u2014 Engage prospective students and answer admissions queries<\/li>\n<\/ul>\n\n

          Privacy Policy<\/h3>\n\n

          This plugin does not collect or store any personal data on your WordPress site.<\/p>\n\n

          All chat conversations and customer data are handled securely by YS Desk services.<\/p>\n\n

          For full details, visit: https:\/\/ysdesk.com\/privacy-policy<\/p>\n\n

          Support<\/h3>\n\n

          Website: https:\/\/ysdesk.com\nSupport: Contact via your YS Desk dashboard or visit https:\/\/ysdesk.com<\/p>\n\n\n

            \n
          1. Go to Plugins > Add New<\/strong> in your WordPress admin<\/li>\n
          2. Upload the plugin ZIP or search for YS Desk<\/strong><\/li>\n
          3. Click Install Now<\/strong>, then Activate<\/strong><\/li>\n
          4. Navigate to YS Desk Chat<\/strong> in the admin sidebar<\/li>\n
          5. Enter your YS Desk token from https:\/\/ysdesk.com<\/li>\n
          6. Click Save Changes<\/strong> \u2014 your chat widget is now live<\/li>\n<\/ol>\n\n\n
            \n

            What is YS Desk?<\/h3><\/dt>\n

            YS Desk is a live chat software for websites that lets you talk to your visitors in real time. Add the widget to your WordPress site, and visitors can start conversations instantly. Your team replies from a shared inbox, turning conversations into customers.<\/p><\/dd>\n

            Do I need coding knowledge?<\/h3><\/dt>\n

            No. Just paste your token from the YS Desk dashboard and the chat widget will work automatically on your site.<\/p><\/dd>\n

            Where do I get my token?<\/h3><\/dt>\n

            Sign up at https:\/\/ysdesk.com and find your token in the YS Desk dashboard under workspace settings.<\/p><\/dd>\n

            Will this slow down my website?<\/h3><\/dt>\n

            No. The YS Desk script is loaded asynchronously and is fully optimized for performance. Your page load times will not be affected.<\/p><\/dd>\n

            Does it work with all WordPress themes?<\/h3><\/dt>\n

            Yes. YS Desk works with all standard WordPress themes out of the box.<\/p><\/dd>\n

            What happens if I don't enter a token?<\/h3><\/dt>\n

            The chat widget will not load until a valid token is provided. Your site will remain completely unaffected.<\/p><\/dd>\n

            Can my whole team use YS Desk?<\/h3><\/dt>\n

            Yes. YS Desk is built for teams. You get a shared inbox, team roles and permissions, conversation assignment, @mentions for internal notes, and real-time agent availability \u2014 all from one dashboard.<\/p><\/dd>\n

            Does YS Desk show me analytics?<\/h3><\/dt>\n

            Yes. The YS Desk dashboard includes real-time analytics covering conversations, CSAT scores, response times, missed chats, and individual agent performance.<\/p><\/dd>\n

            What industries use YS Desk?<\/h3><\/dt>\n

            YS Desk is used across e-commerce, SaaS, healthcare, fintech, logistics, agencies, and education \u2014 by teams of all sizes.<\/p><\/dd>\n

            Is there a free plan?<\/h3><\/dt>\n

            Yes. You can get started for free at https:\/\/ysdesk.com with no credit card required.<\/p><\/dd>\n\n<\/dl>\n\n\n

            1.0.0<\/h4>\n\n
              \n
            • Initial release<\/li>\n<\/ul>","raw_excerpt":"Add YS Desk live chat widget to your WordPress website and provide real-time customer support with ease.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/298778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=298778"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/ysinnovations"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=298778"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=298778"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=298778"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=298778"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=298778"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=298778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}