{"id":295910,"date":"2026-06-29T10:34:48","date_gmt":"2026-06-29T10:34:48","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/hiraassist-integration-for-woocommerce\/"},"modified":"2026-06-29T10:34:31","modified_gmt":"2026-06-29T10:34:31","slug":"hiraassist-helpdesk-ai-sales","status":"publish","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/hiraassist-helpdesk-ai-sales\/","author":14908188,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.0","stable_tag":"1.0.0","tested":"7.0","requires":"5.8","requires_php":"7.4","requires_plugins":null,"header_name":"HiraAssist - Helpdesk and AI Sales Agent","header_author":"HiraAssist","header_description":"AI helpdesk and sales agent for WordPress. Add live web chat to any site; optionally connect WooCommerce for product sync, orders, and delivery quotes.","assets_banners_color":"2563eb","last_updated":"2026-06-29 10:34:31","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/hiraassist.com\/docs","header_author_uri":"https:\/\/hiraassist.com","rating":0,"author_block_rating":0,"active_installs":0,"downloads":36,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"jogernut","date":"2026-06-29 10:34:31"}},"upgrade_notice":{"1.0.0":"<p>Initial release. Connect your site to AI-powered helpdesk and sales support!<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3589898,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3589898,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3589898,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3589898,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0"],"block_files":[],"assets_screenshots":[],"screenshots":{"1":"HiraAssist admin page - easy connection setup with Company ID and API Key","2":"Connection status dashboard showing active webhooks and sync options","3":"AI chat widget on storefront providing customer support","4":"Product sync in action - real-time catalog updates","5":"Branch and delivery sync configuration options"}},"plugin_section":[],"plugin_tags":[2353,2364,2369,2379,286],"plugin_category":[45],"plugin_contributors":[269455],"plugin_business_model":[],"class_list":["post-295910","plugin","type-plugin","status-publish","hentry","plugin_tags-ai","plugin_tags-chatbot","plugin_tags-customer-support","plugin_tags-live-chat","plugin_tags-woocommerce","plugin_category-ecommerce","plugin_contributors-jogernut","plugin_committers-jogernut"],"banners":{"banner":"https:\/\/ps.w.org\/hiraassist-helpdesk-ai-sales\/assets\/banner-772x250.png?rev=3589898","banner_2x":"https:\/\/ps.w.org\/hiraassist-helpdesk-ai-sales\/assets\/banner-1544x500.png?rev=3589898","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/hiraassist-helpdesk-ai-sales\/assets\/icon-128x128.png?rev=3589898","icon_2x":"https:\/\/ps.w.org\/hiraassist-helpdesk-ai-sales\/assets\/icon-256x256.png?rev=3589898","generated":false},"screenshots":[],"raw_content":"<!--section=description-->\n<p><strong>HiraAssist - Helpdesk and AI Sales Agent<\/strong> connects your WordPress site to HiraAssist's AI-powered helpdesk and sales platform. Add live chat to any site in seconds. If you run WooCommerce, you can optionally sync products, orders, and shipping rates too.<\/p>\n\n<p><strong>Important:<\/strong> This plugin requires a HiraAssist account (free trial available at <a href=\"https:\/\/hiraassist.com\">hiraassist.com<\/a>). When connected, the plugin may send product data, order information, and chat messages to HiraAssist servers to provide AI-powered helpdesk and sales features. The site administrator controls whether the chat widget is enabled and whether WooCommerce sync is active.<\/p>\n\n<h4>External Service: HiraAssist<\/h4>\n\n<p>This plugin connects your WordPress site to <a href=\"https:\/\/hiraassist.com\">HiraAssist<\/a>, a third-party SaaS platform for AI helpdesk and sales automation.<\/p>\n\n<p><strong>What the service is used for:<\/strong>\n* Live web chat widget on your site\n* AI-powered customer support and sales conversations\n* Optional WooCommerce product catalog sync, order sync, and shipping rate quotes<\/p>\n\n<p><strong>What data is sent, and when:<\/strong>\n* <strong>On connect:<\/strong> Company ID, API keys, store URL, and (if WooCommerce sync is enabled) product\/order webhook payloads\n* <strong>When the chat widget is enabled:<\/strong> Chat messages between site visitors and the AI assistant; logged-in WordPress user name\/email\/phone may be passed to pre-fill the chat session\n* <strong>When WooCommerce sync is enabled:<\/strong> Product and order data via WooCommerce webhooks\n* <strong>When delivery quotes are enabled:<\/strong> Cart items and delivery address are sent to your own site's REST endpoint so HiraAssist can request shipping rates<\/p>\n\n<p><strong>Privacy &amp; terms:<\/strong>\n* <a href=\"https:\/\/hiraassist.com\/terms\">HiraAssist Terms of Service<\/a>\n* <a href=\"https:\/\/hiraassist.com\/privacy\">HiraAssist Privacy Policy<\/a><\/p>\n\n<p>The chat widget is only loaded when a site administrator enables it in the plugin settings. Anonymous visitor tracking is not performed by this plugin beyond what is required to operate the chat session initiated by the visitor.<\/p>\n\n<h4>WooCommerce (Optional)<\/h4>\n\n<p>WooCommerce is <strong>not required<\/strong> to use the web chat widget. Store sync, webhooks, and shipping quotes are only available when WooCommerce is installed <strong>and<\/strong> the administrator enables store sync in the plugin settings.<\/p>\n\n<h4>Key Features<\/h4>\n\n<p><strong>One-Click Setup<\/strong>\n* Automatically generates WooCommerce API credentials\n* Auto-configures webhooks for real-time synchronization\n* No manual configuration required<\/p>\n\n<p><strong>Real-Time Product &amp; Order Sync<\/strong>\n* Products sync automatically via webhooks\n* Order updates flow seamlessly to HiraAssist\n* Inventory changes reflected instantly\n* Support for simple and variable products<\/p>\n\n<p><strong>AI-Powered Chat Widget<\/strong>\n* 24\/7 automated customer support\n* Integrated with your product catalog\n* Context-aware responses based on customer history\n* Product recommendations and order tracking\n* Customizable branding and appearance<\/p>\n\n<p><strong>Branch-Scoped Catalog<\/strong>\n* Optional branch ID for multi-location businesses\n* Sync products to specific HiraAssist branches\n* Configure delivery calculations per branch<\/p>\n\n<p><strong>Secure &amp; Reliable<\/strong>\n* Encrypted credential storage in WordPress database\n* Webhook signature verification for all incoming data\n* Follows WordPress and WooCommerce security best practices\n* Requires <code>manage_options<\/code> capability for admin access<\/p>\n\n<h4>What Data is Sent to HiraAssist?<\/h4>\n\n<p>This plugin communicates with HiraAssist servers (hiraassist.com) to provide AI customer support functionality:<\/p>\n\n<ul>\n<li><strong>Product Information<\/strong>: Names, descriptions, prices, images, categories, stock status, variations<\/li>\n<li><strong>Order Information<\/strong>: Order details, line items, customer information, payment and shipping details, order status updates<\/li>\n<li><strong>Customer Interactions<\/strong>: Chat messages and conversations through the widget (when enabled)<\/li>\n<\/ul>\n\n<p>All data transmission uses encrypted HTTPS connections. Review HiraAssist's privacy policy at <a href=\"https:\/\/hiraassist.com\/privacy\">hiraassist.com\/privacy<\/a>.<\/p>\n\n<h4>API Endpoints Used<\/h4>\n\n<p>The plugin communicates with these HiraAssist endpoints:\n* <code>POST \/api\/ecommerce\/integrations\/woocommerce\/auto-connect<\/code> - Initial connection setup\n* <code>GET \/api\/ecommerce\/integrations\/test<\/code> - Connection verification\n* <code>POST \/api\/ecommerce\/integrations\/{id}\/sync<\/code> - Manual product sync trigger\n* <code>POST \/api\/ecommerce\/widget-config<\/code> - Widget configuration retrieval<\/p>\n\n<h4>System Requirements<\/h4>\n\n<ul>\n<li>WordPress 5.8 or higher<\/li>\n<li>PHP 7.4 or higher<\/li>\n<li>HTTPS enabled (recommended for secure API communication)<\/li>\n<li>Outbound HTTPS connections allowed (not blocked by firewall)<\/li>\n<li>HiraAssist account (<a href=\"https:\/\/hiraassist.com\">sign up at hiraassist.com<\/a>)<\/li>\n<li>WooCommerce 5.0+ (optional \u2014 only required when store sync or delivery quotes are enabled)<\/li>\n<\/ul>\n\n<h4>Compatibility<\/h4>\n\n<ul>\n<li><strong>WooCommerce HPOS<\/strong>: Fully compatible with High-Performance Order Storage<\/li>\n<li><strong>Custom Order Tables<\/strong>: Supported<\/li>\n<li><strong>Cart &amp; Checkout Blocks<\/strong>: Compatible<\/li>\n<li><strong>Multisite<\/strong>: Not tested (single-site only recommended)<\/li>\n<\/ul>\n\n<h3>Support<\/h3>\n\n<p>Need help? We're here for you!<\/p>\n\n<ul>\n<li><strong>Documentation<\/strong>: <a href=\"https:\/\/hiraassist.com\/docs\">hiraassist.com\/docs<\/a><\/li>\n<li><strong>Email Support<\/strong>: support@hiraassist.com<\/li>\n<li><strong>Live Chat<\/strong>: Available in your HiraAssist dashboard<\/li>\n<\/ul>\n\n<h3>Privacy &amp; Terms<\/h3>\n\n<p>This plugin connects to HiraAssist's external services. By using this plugin, you agree to:<\/p>\n\n<ul>\n<li>HiraAssist Terms of Service: <a href=\"https:\/\/hiraassist.com\/terms\">hiraassist.com\/terms<\/a><\/li>\n<li>HiraAssist Privacy Policy: <a href=\"https:\/\/hiraassist.com\/privacy\">hiraassist.com\/privacy<\/a><\/li>\n<\/ul>\n\n<p>Review these documents to understand how customer data is processed and stored.<\/p>\n\n<!--section=installation-->\n<h4>From WordPress Admin (Recommended)<\/h4>\n\n<ol>\n<li>Download the plugin ZIP file<\/li>\n<li>Go to <strong>Plugins &gt; Add New<\/strong> in your WordPress admin<\/li>\n<li>Click <strong>Upload Plugin<\/strong> at the top of the page<\/li>\n<li>Click <strong>Choose File<\/strong>, select the ZIP file, and click <strong>Install Now<\/strong><\/li>\n<li>Click <strong>Activate Plugin<\/strong><\/li>\n<li>Go to <strong>HiraAssist<\/strong> in the WordPress admin menu to configure<\/li>\n<\/ol>\n\n<h4>Manual Installation<\/h4>\n\n<ol>\n<li>Download the plugin ZIP file and extract it<\/li>\n<li>Upload the plugin folder to <code>\/wp-content\/plugins\/<\/code> via FTP<\/li>\n<li>Go to <strong>Plugins<\/strong> in your WordPress admin<\/li>\n<li>Find <strong>HiraAssist - Helpdesk and AI Sales Agent<\/strong> and click <strong>Activate<\/strong><\/li>\n<li>Go to <strong>HiraAssist<\/strong> in the WordPress admin menu to configure<\/li>\n<\/ol>\n\n<h4>Configuration<\/h4>\n\n<ol>\n<li><p><strong>Get HiraAssist Credentials<\/strong>:<\/p>\n\n<ul>\n<li>Log in to your <a href=\"https:\/\/app.hiraassist.com\">HiraAssist Dashboard<\/a><\/li>\n<li>Navigate to <strong>Organization \u2192 Integrations<\/strong><\/li>\n<li>Select <strong>WooCommerce<\/strong><\/li>\n<li>Copy your <strong>Company ID<\/strong> and <strong>API Key<\/strong><\/li>\n<\/ul><\/li>\n<li><p><strong>Connect Your Store<\/strong>:<\/p>\n\n<ul>\n<li>In WordPress admin, go to <strong>HiraAssist<\/strong><\/li>\n<li>Enter your <strong>Company ID<\/strong> and <strong>API Key<\/strong><\/li>\n<li><em>(Optional)<\/em> Enter a <strong>Branch ID<\/strong> if syncing to a specific branch<\/li>\n<li>Enable\/disable <strong>Sync products &amp; services<\/strong> and <strong>Sync store delivery calculation<\/strong> as needed<\/li>\n<li>Click <strong>Connect to HiraAssist<\/strong><\/li>\n<\/ul><\/li>\n<li><p><strong>Enable Chat Widget<\/strong> (Optional):<\/p>\n\n<ul>\n<li>Toggle <strong>Enable Widget<\/strong> to ON<\/li>\n<li>The AI chat widget will appear on your storefront<\/li>\n<li>Customize appearance in your HiraAssist dashboard<\/li>\n<\/ul><\/li>\n<\/ol>\n\n<p>That's it! The plugin will automatically generate WooCommerce API credentials, set up webhooks, and start syncing your products.<\/p>\n\n<!--section=faq-->\n<dl>\n<dt id=\"is%20this%20plugin%20free%3F\"><h3>Is this plugin free?<\/h3><\/dt>\n<dd><p>Yes, the plugin itself is free to download and install. However, you need a HiraAssist subscription to use the AI features. HiraAssist offers a free trial - visit <a href=\"https:\/\/hiraassist.com\">hiraassist.com<\/a> to learn more.<\/p><\/dd>\n<dt id=\"do%20i%20need%20a%20hiraassist%20account%3F\"><h3>Do I need a HiraAssist account?<\/h3><\/dt>\n<dd><p>Yes, a HiraAssist account is required. The plugin connects your WooCommerce store to HiraAssist's AI platform for customer support automation.<\/p><\/dd>\n<dt id=\"what%20data%20does%20this%20plugin%20send%20to%20external%20services%3F\"><h3>What data does this plugin send to external services?<\/h3><\/dt>\n<dd><p>The plugin sends product information (names, prices, images, etc.), order data, and customer chat interactions to HiraAssist servers. This data is required to provide AI-powered customer support. See the Description section for full details.<\/p><\/dd>\n<dt id=\"will%20this%20slow%20down%20my%20store%3F\"><h3>Will this slow down my store?<\/h3><\/dt>\n<dd><p>No. The chat widget loads asynchronously and doesn't block page rendering. Webhooks process in the background without affecting frontend performance.<\/p><\/dd>\n<dt id=\"does%20it%20work%20with%20variable%20products%3F\"><h3>Does it work with variable products?<\/h3><\/dt>\n<dd><p>Yes! All WooCommerce product types are supported, including variable products with multiple variations and attributes.<\/p><\/dd>\n<dt id=\"can%20i%20use%20this%20with%20other%20woocommerce%20plugins%3F\"><h3>Can I use this with other WooCommerce plugins?<\/h3><\/dt>\n<dd><p>Yes! HiraAssist works alongside other WooCommerce extensions. It uses standard WooCommerce APIs and hooks.<\/p><\/dd>\n<dt id=\"what%20happens%20if%20i%20disconnect%20or%20deactivate%20the%20plugin%3F\"><h3>What happens if I disconnect or deactivate the plugin?<\/h3><\/dt>\n<dd><p>Your WooCommerce store remains unchanged. Products, orders, and customer data in WooCommerce are not affected. Data stored in HiraAssist can be exported from your HiraAssist dashboard.<\/p><\/dd>\n<dt id=\"can%20customers%20complete%20checkout%20through%20the%20chat%20widget%3F\"><h3>Can customers complete checkout through the chat widget?<\/h3><\/dt>\n<dd><p>Yes! Customers can browse products, add items to their cart, and complete checkout entirely through the AI chat assistant.<\/p><\/dd>\n<dt id=\"how%20do%20i%20troubleshoot%20connection%20issues%3F\"><h3>How do I troubleshoot connection issues?<\/h3><\/dt>\n<dd><ol>\n<li>Verify your API URL includes <code>https:\/\/<\/code><\/li>\n<li>Check your API Key is valid in the HiraAssist dashboard<\/li>\n<li>Ensure WordPress can make outbound HTTPS requests (check with your host)<\/li>\n<li>Check PHP error logs at <code>wp-content\/debug.log<\/code> (if WP_DEBUG is enabled)<\/li>\n<li>Contact HiraAssist support at support@hiraassist.com<\/li>\n<\/ol><\/dd>\n<dt id=\"does%20this%20work%20with%20wordpress%20multisite%3F\"><h3>Does this work with WordPress Multisite?<\/h3><\/dt>\n<dd><p>The plugin has not been tested with Multisite installations. We recommend single-site WordPress installations only at this time.<\/p><\/dd>\n<dt id=\"what%20woocommerce%20webhooks%20are%20created%3F\"><h3>What WooCommerce webhooks are created?<\/h3><\/dt>\n<dd><p>The plugin automatically creates these webhooks for real-time sync:\n* <code>product.created<\/code> - Triggered when a new product is added\n* <code>product.updated<\/code> - Triggered when a product is modified\n* <code>product.deleted<\/code> - Triggered when a product is removed\n* <code>order.created<\/code> - Triggered when a new order is placed\n* <code>order.updated<\/code> - Triggered when order status changes<\/p>\n\n<p>All webhooks use signature verification for security.<\/p><\/dd>\n<dt id=\"can%20i%20sync%20to%20a%20specific%20hiraassist%20branch%3F\"><h3>Can I sync to a specific HiraAssist branch?<\/h3><\/dt>\n<dd><p>Yes! Enter your branch UUID (from the HiraAssist dashboard) in the <strong>Branch ID<\/strong> field during setup. Leave empty to sync to all branches company-wide.<\/p><\/dd>\n<dt id=\"what%20is%20%22sync%20store%20delivery%20calculation%22%3F\"><h3>What is \"Sync store delivery calculation\"?<\/h3><\/dt>\n<dd><p>When enabled, HiraAssist can query your WooCommerce store for real shipping rates (via <code>POST \/wp-json\/hiraassist\/v1\/calculate-shipping<\/code>). This allows HiraAssist to provide accurate delivery quotes based on your store's configured shipping methods.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial WordPress.org release of HiraAssist - Helpdesk and AI Sales Agent<\/li>\n<li>AI web chat widget for any WordPress site (WooCommerce optional)<\/li>\n<li>Optional WooCommerce product sync, order sync, and shipping rate quotes<\/li>\n<li>One-click setup with automatic API credentials and webhook configuration<\/li>\n<li>Auto-repairs missing webhooks when migrating from the legacy HiraAssist WooCommerce plugin<\/li>\n<li>WooCommerce HPOS, Custom Order Tables, and Cart &amp; Checkout Blocks compatible<\/li>\n<\/ul>","raw_excerpt":"Add the HiraAssist helpdesk and AI sales agent to any WordPress site. 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