This is the inital version.<\/p>"},"ratings":{"1":0,"2":0,"3":0,"4":0,"5":0},"assets_icons":[],"assets_banners":[],"assets_blueprints":{},"all_blocks":[],"tagged_versions":[],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":"916903","resolution":"1","location":"assets"}},"screenshots":{"1":"Answer Customers is easy to configure."}},"plugin_section":[],"plugin_tags":[1556,529,5591,1104,4048],"plugin_category":[],"plugin_contributors":[129918],"plugin_business_model":[],"class_list":["post-29556","plugin","type-plugin","status-closed","hentry","plugin_tags-api","plugin_tags-content","plugin_tags-help-desk","plugin_tags-support","plugin_tags-zendesk","plugin_contributors-answercustomers","plugin_committers-answercustomers"],"banners":[],"icons":{"svg":false,"icon":"https:\/\/s.w.org\/plugins\/geopattern-icon\/answer-customers.svg","icon_2x":false,"generated":true},"screenshots":[{"src":"https:\/\/ps.w.org\/answer-customers\/assets\/screenshot-1.png?rev=916903","caption":"Answer Customers is easy to configure."}],"raw_content":"\n
If one customer has a question or problem, the odds are another customer is\ngoing to have the exact same question or problem again in the future. So, why\nkeep answering the same questions over and over again?<\/p>\n\n
The reason Answer Customers exists is to make it easy to take the solved\nproblems that are sitting inside of Zendesk and to put them on your website\npowered by WordPress. This makes it easy for customers or potential customers\nto find the information they are looking for right on your website.<\/p>\n\n
Answer Customers is a tool that allows you to transfer content from Zendesk to\nWordPress in one click of a button. To use the plugin, you must have an account\nwith https:\/\/answercustomers.com\/.<\/p>\n\n
After you are signed up, you install the Answer Customers WordPress plugin on\nyour website and configure it with your Answer Customers api key, user to post\nas, and default post category. You also need to install the Answer Customers\nZendesk plugin and configure your Answer Customers account with your WordPress\nwebsite URL.<\/p>\n\n
Once properly configured, sending content from Zendesk to WordPress is easy.\nWhen you are managing a ticket inside of Zendesk, you simply click the Send to\nAnswer Customers button and it will send the customer question and your\nresponses to your WordPress installation as a draft. You then can edit it and\nreformat it to look great on your website before publishing.<\/p>\n\n
To send Zendesk tickets to WordPress, you just press the \"Send To Website\" button on\nthe support ticket inside of Zendesk. The content will be sent to your WordPress blog\nand saved as a draft.<\/p>\n\n
Once the content is inside of your blog, you need to edit it down to be more presentable\nto your website visitors. We recommend removing any of your customer's personal information\nand editing for clarity, so that you can provide the most value to all of your future\ncustomers who read the article later.<\/p>\n\n
It is also a good idea to use a SEO plugin to make sure that your on page SEO for \nyour articles is helping you get more search engine traffic. The Yoast SEO plugin does\na pretty good job of this.<\/p>\n\n
The last thing to get the most value out of your content is to have a strong call to action\nafter each article. Have a lead generation form, a newsletter signup, a free ebook\ndownload, or even a short call to action with your business phone number right there. If\nyou need help with that, let us know at support@answercustomers.com<\/p>\n\nAny Questions?\n\n
If you have any questions, please contact us at support@answercustomers.com. We use Answer\nCustomers ourselves, so you never know, your question might end up on http:\/\/answercustomers.com!<\/p>\n\n\n
You must install the WordPress plugin via the WordPress.org plugin directory.\nOnce you install the plugin, you need to go to Settings->Answer Customers in\nyour WordPress administartion panel.<\/p>\n\n
Once inside the Answer Customers settings, you need to input your Answer\nCustomers api key. You can get your api key from your account page at\nhttps:\/\/answercustomers.com\/account<\/p>\n\n
After you input your api key, you need to select the author and the category\nyou want to post as. Any content you send through Answer Customers will be\nposted as a draft using the selected author and category.<\/p>\n\n
Now save your settings and your WordPress should be ready to go.<\/p>\n\n
To finish installation, you will need to make sure your Answer Customers\naccount is pointed to your blog url in the Answer Customers account settings\nand you will need to install the Zendesk plugin inside of Zendesk.<\/p>\n\n
Your blog url is the main url of your blog installation. So, if your site is\nhttp:\/\/mysite.com\/ then your blog url is going to be http:\/\/mysite.com\/ If your\nWordPress is installed on a subdirectory, then it is going to be that\nsubdirectory, like say, http:\/\/mysite.com\/blog\/<\/p>\n\n\n
Yes, you do. Right now Answer Customers only can transfer from Zendesk to\nWordPress, but be are looking to integrate with other help desk systems if\nthere is demand. If you are using a different help desk tool and want to use\nAnswer Customers, send us an email at support@answercustomers.com and we'll \nget your help desk prioritized.<\/p><\/dd>\n
Yes, you do. You won't be able to push your content from Zendesk to WordPress\nusing this tool without a currently active Answer Customers account.<\/p><\/dd>\n\n<\/dl>\n\n\n