{"id":104770,"date":"2019-06-09T03:13:22","date_gmt":"2019-06-09T03:13:22","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/t2mchat\/"},"modified":"2019-09-20T14:58:38","modified_gmt":"2019-09-20T14:58:38","slug":"t2mchat","status":"closed","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/t2mchat\/","author":17209186,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.2","stable_tag":"1.2","tested":"5.2.24","requires":"4.9.10","requires_php":"5.2.4","requires_plugins":"","header_name":"T2MChat","header_author":"TechstackSolutions","header_description":"Multilingual chat system with analytics and chatbot","assets_banners_color":"","last_updated":"2019-09-20 14:58:38","external_support_url":"","external_repository_url":"","donate_link":"http:\/\/None","header_plugin_uri":"","header_author_uri":"http:\/\/techstacksolutions.com","rating":5,"author_block_rating":0,"active_installs":0,"downloads":688,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":[],"upgrade_notice":{"1.1":""},"ratings":{"1":0,"2":0,"3":0,"4":0,"5":"2"},"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":"2110462","resolution":"128x128","location":"assets","locale":""},"icon-256x256.png":{"filename":"icon-256x256.png","revision":"2110462","resolution":"256x256","location":"assets","locale":""}},"assets_banners":[],"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0","1.1","1.2"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":"2110469","resolution":"1","location":"assets","locale":""},"screenshot-2.png":{"filename":"screenshot-2.png","revision":"2110467","resolution":"2","location":"assets","locale":""},"screenshot-3.png":{"filename":"screenshot-3.png","revision":"2110467","resolution":"3","location":"assets","locale":""},"screenshot-4.png":{"filename":"screenshot-4.png","revision":"2110467","resolution":"4","location":"assets","locale":""},"screenshot-5.png":{"filename":"screenshot-5.png","revision":"2110467","resolution":"5","location":"assets","locale":""}},"screenshots":{"1":"As you can note here, the customer is speaking Japanese however, your agent is communicating in English. None are truly aware they are conversing with a non native speaker screenshot-1.png .","2":"Note the collective staff performance of the chat screenshot-2.png .","3":"The Products\/Service words are extrapolated from a collection of chats over a period of time with their sentiments screenshot-3.png . Note, the customer dropdown where you can filter the information based on specific customers.","4":"At the end of a chat, triggers are initiated and an SMS is sent to your phone if the conversation was bad. Giving you a chance to save your customer relationship screenshot-4.png .","5":"Additionally triggers can be sent to your email address as well screenshot-5.png ."}},"plugin_section":[],"plugin_tags":[232,2364,3964,2333,149205],"plugin_category":[36,48],"plugin_contributors":[172569],"plugin_business_model":[],"class_list":["post-104770","plugin","type-plugin","status-closed","hentry","plugin_tags-analytics","plugin_tags-chatbot","plugin_tags-communication","plugin_tags-translation","plugin_tags-triggers","plugin_category-analytics","plugin_category-language-tools","plugin_contributors-dbclkclk","plugin_committers-dbclkclk"],"banners":[],"icons":{"svg":false,"icon":"https:\/\/s.w.org\/plugins\/geopattern-icon\/t2mchat.svg","icon_2x":false,"generated":true},"screenshots":[{"src":"https:\/\/ps.w.org\/t2mchat\/assets\/screenshot-1.png?rev=2110469","caption":"As you can note here, the customer is speaking Japanese however, your agent is communicating in English. None are truly aware they are conversing with a non native speaker screenshot-1.png ."},{"src":"https:\/\/ps.w.org\/t2mchat\/assets\/screenshot-2.png?rev=2110467","caption":"Note the collective staff performance of the chat screenshot-2.png ."},{"src":"https:\/\/ps.w.org\/t2mchat\/assets\/screenshot-3.png?rev=2110467","caption":"The Products\/Service words are extrapolated from a collection of chats over a period of time with their sentiments screenshot-3.png . Note, the customer dropdown where you can filter the information based on specific customers."},{"src":"https:\/\/ps.w.org\/t2mchat\/assets\/screenshot-4.png?rev=2110467","caption":"At the end of a chat, triggers are initiated and an SMS is sent to your phone if the conversation was bad. Giving you a chance to save your customer relationship screenshot-4.png ."},{"src":"https:\/\/ps.w.org\/t2mchat\/assets\/screenshot-5.png?rev=2110467","caption":"Additionally triggers can be sent to your email address as well screenshot-5.png ."}],"raw_content":"<!--section=description-->\n<p>This plugin integrates with TechStack's SAAS API that provides multilingual chat support, analytics, triggers and chatbot capabilities for your website. \n[youtube https:\/\/www.youtube.com\/watch?v=un9w1UFdIFk]<\/p>\n\n<ul>\n<li><p><strong>Instantaneous translation<\/strong> of communication between your agent and your customer.\n        * No need to hire a Customer Service Agent per language effectivey, reducing your cost<\/p><\/li>\n<li><p><strong>There's no feedback form after chat ends<\/strong>. Most customers, especially angry ones close this form. Instead our system runs A.I\/Analytics over the entire conversation, extrapolate the <strong>nouns<\/strong> discussed and determine:\n        * <em>Product\/Services analytics<\/em> at the end of the chat conversation \n        * <em>Customer Analytics<\/em> to determine how your customers feel about your product or service \n        * <em>Customer Service Rep analytics<\/em> to determine how effective your agents are<\/p><\/li>\n<li><p><strong>Get instant triggers via SMS\/Email<\/strong> whenever your customer experience goes bad. \n        * This allows you to save your customer relationship.<\/p><\/li>\n<li><p><strong>Improve your sales turnover by focusing on analytics<\/strong> and know what matters most to your customers<\/p><\/li>\n<li><p><strong>Download our mobile app (Android\/IOS)<\/strong> for your customer service agents, which allows engagement with your customers on your website.<\/p><\/li>\n<\/ul>\n\n<h3>Arbitrary section<\/h3>\n\n<p>To use this plugin, you'll need a <code>Client Id<\/code>, <code>Client Secret<\/code> and <code>Service Name<\/code>. Review the <em>Installation<\/em> step above for detailed instructions.<\/p>\n\n<h3>A brief Markdown<\/h3>\n\n<ol>\n<li>analytics<\/li>\n<li>chat translation<\/li>\n<li>triggers<\/li>\n<li>chatbot<\/li>\n<li>chat plugin<\/li>\n<li>live chat<\/li>\n<li>live help<\/li>\n<li>live support<\/li>\n<li>wordpress live chat<\/li>\n<\/ol>\n\n<!--section=installation-->\n<p>Visit our website for <a href=\"https:\/\/techstacksolutions.com\/index.php\/products\/t2mchat\/installation\">installation instructions <\/a><\/p>\n\n<!--section=faq-->\n<dl>\n<dt>Where is analytics found?<\/dt>\n<dd><p>Analytics is found in the plugin backend. Go to <code>T2M -&gt; Administration<\/code>. You'll see a tab called <em>Performance<\/em> which collects analytics on your support agent perforamnce. \nThe other tab is <em>Product Performance<\/em>, this collects analytics on your Product Performance and you can hone in your customers preferences here.<\/p><\/dd>\n<dt>How can I enable triggers?<\/dt>\n<dd><p>Triggers are configured per category. Look at the <code>Categories<\/code> tab. Each category will have a <code>Rating<\/code> button. Click on it and you can then enter a phone (SMS) and email address you'll get notification.<\/p><\/dd>\n<dt>Do you offer a Trial Period?<\/dt>\n<dd><p>Yes, our <em>Basic Plan<\/em> comes with 7 days free trial, <a href=\"https:\/\/techstacksolutions.com\/product-search.html#\/\">sign up here<\/a><\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0<\/h4>\n\n<ul>\n<li>first version release<\/li>\n<\/ul>","raw_excerpt":"This plugin integrates with TechStack&#039;s SAAS API that provides multilingual chat support, analytics, triggers and chatbot capabilities for your w &hellip;","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/104770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=104770"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/dbclkclk"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=104770"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=104770"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=104770"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=104770"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=104770"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=104770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}