{"id":101496,"date":"2019-04-17T21:29:10","date_gmt":"2019-04-17T21:29:10","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/five9-live-chat-for-wordpress\/"},"modified":"2025-04-08T16:51:11","modified_gmt":"2025-04-08T16:51:11","slug":"five9","status":"closed","type":"plugin","link":"https:\/\/wordpress.org\/plugins\/five9\/","author":17044626,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.1.2","stable_tag":"1.1.2","tested":"5.8.13","requires":"4.9","requires_php":"5.6","requires_plugins":null,"header_name":"Five9 - Live Chat for WordPress","header_author":"Five9, Inc.","header_description":"Enable Five9's Live Chat on your WordPress site.","assets_banners_color":"948aca","last_updated":"2025-04-08 16:51:11","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"","header_author_uri":"https:\/\/www.five9.com","rating":0,"author_block_rating":0,"active_installs":30,"downloads":3705,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["installation","faq","changelog","description"],"tags":{"1.0":{"tag":"1.0","author":"cklosows","date":"2019-04-17 21:28:55"},"1.0.1":{"tag":"1.0.1","author":"cklosows","date":"2019-04-17 22:27:18"},"1.0.2":{"tag":"1.0.2","author":"cklosows","date":"2019-04-24 17:23:07"},"1.0.3":{"tag":"1.0.3","author":"five9","date":"2019-04-30 20:57:00"},"1.1.0":{"tag":"1.1.0","author":"sammccallumfive9","date":"2020-09-28 18:05:01"},"1.1.1":{"tag":"1.1.1","author":"sammccallumfive9","date":"2021-10-18 21:45:41"},"1.1.2":{"tag":"1.1.2","author":"five9","date":"2025-04-08 16:51:11"}},"upgrade_notice":[],"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3269074,"resolution":"128x128","location":"assets","locale":""},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3269074,"resolution":"256x256","location":"assets","locale":""},"icon.svg":{"filename":"icon.svg","revision":3269074,"resolution":false,"location":"assets","locale":false}},"assets_banners":{"banner-1544x500-rtl.png":{"filename":"banner-1544x500-rtl.png","revision":3281181,"resolution":"1544x500","location":"assets","locale":""},"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3281181,"resolution":"1544x500","location":"assets","locale":""},"banner-772x250-rtl.png":{"filename":"banner-772x250-rtl.png","revision":3281181,"resolution":"772x250","location":"assets","locale":""},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3281181,"resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0","1.0.1","1.0.2","1.0.3","1.1.0","1.1.1","1.1.2"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":2070254,"resolution":"1","location":"assets","locale":""}},"screenshots":{"1":"The default live chat widget."},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[5707,170342,2379],"plugin_category":[41],"plugin_contributors":[78293,170343],"plugin_business_model":[],"class_list":["post-101496","plugin","type-plugin","status-closed","hentry","plugin_tags-chat","plugin_tags-five9","plugin_tags-live-chat","plugin_category-communication","plugin_contributors-cklosows","plugin_contributors-five9","plugin_committers-cklosows","plugin_committers-five9","plugin_committers-sammccallumfive9"],"banners":[],"icons":{"svg":"https:\/\/ps.w.org\/five9\/assets\/icon.svg?rev=3269074","icon":"https:\/\/s.w.org\/plugins\/geopattern-icon\/five9_948aca.svg","icon_2x":false,"generated":true},"screenshots":[{"src":"https:\/\/ps.w.org\/five9\/assets\/screenshot-1.png?rev=2070254","caption":"The default live chat widget."}],"raw_content":"\n
    \n
  1. Activate the plugin<\/li>\n
  2. Go to Settings > Five9 Chat and configure the options<\/li>\n<\/ol>\n\n\n
    \n

    Do I need a Five9 Account to use this chat feature?<\/h3><\/dt>\n

    Yes. In order to use these chat features, you'll need the Omnichannel<\/a> service from Five9.<\/p><\/dd>\n

    Can I preview the chat before enabling it?<\/h3><\/dt>\n

    As you configure the chat settings, you can preview what the chat will look like prior to saving your changes. Once you have configured the chat to your liking, save the changes and they will be live.<\/p><\/dd>\n

    Can I just create a link to start the chat?<\/h3><\/dt>\n

    Yes! Using the shortcode [five9-chat] you can put a link to enable chat on a specific page, instead of loading it on every page.<\/p><\/dd>\n\n<\/dl>\n\n\n

    1.1.1<\/h4>\n\n
      \n
    • Tested against WordPress 5.8.1 and bumped Tested up to version<\/li>\n<\/ul>\n\n

      1.1.0<\/h4>\n\n
        \n
      • Corresponds with Agent Desktop Plus release 12.<\/li>\n
      • Tested against latest WordPress<\/li>\n<\/ul>\n\n

        1.0.5<\/h4>\n\n
          \n
        • Added option to make a custom field required.<\/li>\n<\/ul>\n\n

          1.0.4<\/h4>\n\n
            \n
          • Added options for auto starting chat and google tracking id<\/li>\n<\/ul>\n\n

            1.0.3<\/h4>\n\n
              \n
            • Enhance options to shortcode<\/li>\n
            • Updated Readme<\/li>\n<\/ul>\n\n

              1.0.2<\/h4>\n\n
                \n
              • Fix: Small bug fix.<\/li>\n<\/ul>\n\n

                1.0.1<\/h4>\n\n
                  \n
                • Fix: Correcting default Chat App URL.<\/li>\n<\/ul>\n\n

                  1.0<\/h4>\n\n
                    \n
                  • Initial Release<\/li>\n<\/ul>\n\n\n

                    Drive Sales and Reduce Support Costs<\/p>\n\n

                    <\/h3>\n\n

                    The Five9 Chat Plug-In for WordPress enables you to quickly and easily add Five9\nChat to your web site. With this plug-in, your visitors can get prompt resolution\nto their questions by chatting with an agent.<\/p>\n\n

                    Increase sales, resolve service inquires faster, and improve customer experience\nwith the personalized and targeted proactive chat invitations of Five9 Chat. You\ncan easily specify conditions before offering an invitation to chat with an agent,\nsuch as the time spent by the customer on a page or the number of pages visited\nby the customer.<\/p>\n\n

                    Five9 Chat gives your agents a powerful way to engage customers for support and\npurchase inquiries. The intuitive, unified interface enables agents to respond to\ncustomer communications across multiple channels \u2014 email, chat, and social \u2014 all\nin one queue. Pre-scripted answers to commonly asked questions and next best\nactions improve conversion rates, speed up responses, and increase sales. With\nFive9 Chat Plug-In for WordPress, you can associate different campaigns and\nqueues to each plug-in to dynamically route your customers to live Five9\nOmnichannel agents. Our queue-based routing can deliver the right chat to the\nright agent at the right time.<\/p>\n\n

                    Five9 Chat uses the same role-based analytics and reporting as the other\napplications in the Five9 Omnichannel suite. These analytics enable supervisors\nto manage agent and workgroup performance based on traditional contact center\nmetrics. View real-time dashboards and supervisor consoles for agent monitoring\nand coaching, and record chats to capture and store correspondence for\ncompliance and training purposes.<\/p>\n\n

                    To process Five9 chats, agents must be logged into Five9 Agent Desktop Plus or a\nFive9 Plus Adapter for CRM applications.<\/p>\n\nKey Features\n\n

                    \u2022 Customizable chat widget: Set a custom style and custom fields to match your brand.\n\u2022 After-hours message: Set business hours for the plug-in, and display an email form for your visitors to request that an agent replies to them on the next business day.\n\u2022 Mobile optimized: Your customer can chat with your agent by using any device.\n\u2022 WCAG 2.0 AA certified\n\u2022 HTTPs secured chat\n\u2022 Google analytics: Fetch web site visitor statistics with your Google Analytics account and compare chat statistics.\n\u2022 Estimated waiting time: Display a custom message with a dynamic waiting time when a visitor requests to chat with a live agent.\n\u2022 Escalate to call: Web site visitors can request a callback from the Five9 chat plug-in.\n\u2022 Transcripts: Web site visitors can request a chat transcript after the chat has ended.\n\u2022 Canned responses: Agents can use canned responses during live chat sessions.\n\u2022 Transfer chats between agents\n\u2022 Conference chat between agents\n\u2022 CRM integrations: The plug-in is compatible with Salesforce, Microsoft Dynamics, NetSuite, ServiceNow, Oracle, and Zendesk.\n\u2022 Comfort messages: Configurable and customizable comfort messages inform your visitors know that the agent is still active.\n\u2022 Chat monitoring: Five9 Supervisor Plus can monitor live agent chats, including time in queue and agent statistics.\n\u2022 Chat transcript history: Customer omnichannel history and chat transcripts are available to agents.\n\u2022 Omnichannel reports: More than 20 omnichannel reports are available for voice, chat, and email.<\/p>","raw_excerpt":"Drive Sales and Reduce Support Costs","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/101496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=101496"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/five9"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=101496"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=101496"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=101496"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=101496"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=101496"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=101496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}