Woo Manage Fraud Orders

Description

An extension for the WooCommerce that allows for the blacklisting customer details (Billing Phone, Billing Email and IP address). Admin can blacklist the customer information manually through the setting or can edit the order page and black the customer’s details into blacklist.

Another key features of this plugin is that it tracks the number of fraud order attempts for payment gateways like Credit Card, Electronic Check and blacklist the customer if the number of fraud attempts exceeds the limit set in the backend setting. When customer knows the correct patterns for payment fields of electronic check or credit card, they may try to create to multiple failed order. This plugin will track those attempts, cancel the order automatically and black the customer automatically from checking out in future.

Blacklist the customer, More details here

Screenshots

  • Blacklisted Customers Setting & Listing
  • Blocking message in checkout page
  • Blacklisting customer details via order edit page

Installation

  1. Download and Upload the plugin folder ‘woo-manage-fraud-orders’ to the /wp-content/plugins/ directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the ‘Plugins’ screen in WordPress
  3. Use the WooCommerce>Setting>Blacklisted Customers for the plugin setting and update the settings or you can go to the order edit page and choose the action “Blacklist order” for adding customer details into blacklists.
  4. Then, you are done. It will block all the blacklisted customers from checking out.

FAQ

Can I add zipcode or city Address in the blacklist?

Yes. This feature is available from version 2.1.0.

Can I use email wildcard for blacklisting?

Yes, absolutely. This feature is available from version 2.4.0. You can enter the wildcard entry without asterisk (*). E.g. If you put “john”, It will block orders from every emails containing the string “john”, john@gmail.com, john@yahoo.com, johndoe@anyhting.com, avfjohndev@anything.com and so on.

What is the basic rule for address blacklisting?

The full syntax for block by address is,
“Street address 1, Address 2, City, State, ZIPCODE, Country”

Also, the partial address can also be used. For example, “Springfield, US” will block every order in every city named Springfield in the US;
Likewise, “90210” will block all orders to that zip code.

Similarly, “Springfield, IL” will block all the orders from an address in a city named “Springfield” in the state “Illinois”.

“Springfield” will block every order from “Springfield”.
“IL” will block every order from the state “IL”.
“US” will block orders from country “United States” and so on.

So, the very simple rule is, you can create any combination of address fields “Street address 1, Address 2, City, State, ZIPCODE, Country” separated by a comma as needed.

How do we blacklist the customer’s detail?

There are three ways to blacklist the customer. First, open the order edit page, choose the option “Blacklist Customer” in the “order actions” section and update the order page and it will add the customer’s details into blacklist. Second, navigate to Woocommerce > Settings > Blacklisted Customers tab. You will see three different textarea fields for “Email” “Phones” & “IP Address”. You can manually edit those setting to update the blacklisted customers.

Is there auto blacklisting system as well?

Yes, there is. But this auto system will be in action only for those payment gateways which authorizes the payment details and charge instantly (Electronic Check, Credit Card) etc.

What is the process for automatic blacklisting system?

Let us take an example of Electronic check payment gateway. When customer successfully validates the payment fields like “Route Number”, “Account Number” & “Check Number” fields, those values will be sent for authorizing. If Bank couldn’t authorize those customer details, the woo commerce will mark the order as “Failed”. Then, same customer may try to create the multiple number of “Failed” orders. This plugin will track that behavior and blacklist the customer from future checkout.

Can I remove the customer details from blacklist?

Yes, absolutely. You can either edit the setting option in “Woocommerce > Setting > Blacklisted Customers” or you can do it from the order edit page under “Order Actions” option.

Can I prevent the customer based on their previous order status?

Yes, absolutely. You can choose the multiple orders statuses in setting and this is completely compatible with WooCommerce Order Status Manager.

Can I whitelist customer details or anything?

Yes. From version 2.3.0, you can whitelist the payment gateways and white list specific users.

Reviews

July 22, 2021
It is a must-have plugin for the woo commerce shop. Hope to see more features in the near future.
July 13, 2021
This plugin eventually becomes essential on all WooCommerce stores. Maybe for fraud. Maybe when one customer is rude to customer service and you want to block them. It's very straightforward to use – users are automatically blocked if they place too many failed orders. And they can be added to the blacklist either with a single click in the order edit view, or in the plugin's settings which has a set different ways to block a user (name, phone, IP, email address, email domain, billing/shipping address). Support is very responsive. I suggested a few changes and the author quickly incorporated them. Frankly, this plugin should be sold on WooCommerce.com!
April 12, 2021
I like the concept of this idea, after getting some bad attempts at purchases that suck up server response. BUT It is not robust enough. It blocked a potential customer with one bad purchase, when in reality the purchase was good. The plugin forgets that stripe and other payment system make repeated attempts to clear a purchase. One purchase, even though the settings were set to 5, caused her to be blocked out. That is not adjustable enough for my market...sadly.
March 31, 2021
I needed something that would block real customers from placing additional orders until they finished their payment plan on current orders. All the blacklist plugins out there I found are mainly for blocking bots/domains and such. I use Woo Subs to create payment plans since it automatically bills the customer for the next payment, but sometimes the next payments don't go through. It's not really fraud, just poor financial management on the part of my customers. The plugin author, Prasidhda, quickly added some features to this plugin to do just that. Now I can block a customer's email address, but check a box on his existing order to exclude it from the block so that the customer can finish paying for that existing order, but can't place a new order. Also I have some people who have abused the payment plan option, so I have blocked them from being able to purchase subscription type products but can purchase a simple product. Thank you so much!
Read all 16 reviews

Contributors & Developers

“Woo Manage Fraud Orders” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

= 2.4.0=
* feat: email blacklisting wildcard
* feat: fraud attempt tracked from SERVER

= 2.3.2=
* feat: enable/disable option for blacklisted by address

2.3.1

  • fix: garbage clean: related to 2-3-bug-query-per-user-in-admin.

2.3.0

  • feat: whitelisting by payment gateways and the specific users.

2.2.1

  • fix: disabled checkout field with corresponding empty blacklisted options blocking the order placement

2.2.0

  • feature: Debug log and DB log of order placement restriction

2.1.1

  • fix: update on customer address
  • fix: multisite plugin on active error
  • Compatibility check WC 5.5.1

2.1.0

  • feat: block by customer billing address

2.0.2

  • fix: order get_type() on bool error check
  • Compatibility check WC 5.4.1

2.0.1

  • fix: fraud attempts
  • Compatibility check WC 5.4.0

2.0.0

  • feature: blacklisting by product types
  • feature: skip blacklisting for order payment page
  • Compatibility check WC 5.1.0

1.7.2

  • fix: order status cancelled on blacklisting from backend
  • Compatibility check WC 5.0.0

1.7.1

  • add: compatibility check with eWay
  • Compatibility check WC 4.9.2

1.7.0

  • Feat: blacklisting with “order-pay” action
  • Compatibility check WC 4.9.1

1.6.2

  • Fixes to “conflict with WooCommerce payment hook” issued on github repo.
  • “Removed from blacklist” order note added.
  • “Bulk blacklist” safe redirect fix.

1.6.1

  • Compatibility check with WP 5.6 & WC 4.8.0

1.6.0

  • Compatibility check with WC 4.6.1
  • Blocking by email domain

1.5.5

  • Compatibility check with WP 5.5 & WC 4.4.1

1.5.4

  • Compatibility check with WC 4.3.0

1.5.3

  • Compatibility check with WC 4.2.2

1.5.2

  • Order statuses multiselect setting UI change.
  • Blacklist by order status bug fixes.

1.5.1

  • Translation bug fixes.

1.5.0

  • Bocking by customer name feature added.
  • Compatibility check with WC 4.2.0.

1.4.9

  • Compatibility check with WC 4.1.0.

1.4.8

  • checkout blocking parameters fixes.

1.4.7

  • default allowed fraud attempts fixed.

1.4.6

  • bulk blacklisting notification fixes.

1.4.5

  • Compatibility with woocommerce 3.7.0

1.4.3

  • Compatibility with woocommerce 3.6.3.

1.4.1

  • “Order Statuses” setting label bug fixed.

1.4.0

  • Order placement prevention based on order status added.

1.3.0

  • Feature of removing customer details from blacklists added.
  • Format of saving the blacklist option changed from comma separated to new line values
  • DB update option added.

1.2.2

  • Translation text domain added.

1.2

  • Bulk Blacklisting options added in orders listing page.

1.0.3

  • Duplication of the blacklisted emails, phones and IPs removed.

1.0.2

  • Minor bug fixed.

1.0.1

  • Dependency check added.

1.0.0

  • First Version