Title: Wello ServiceDesk API Author: Wello Solutions Published: May 11, 2026 Last modified: May 11, 2026 --- Search plugins ![](https://ps.w.org/wello-servicedesk-api/assets/banner-772x250.png?rev=3528525) ![](https://ps.w.org/wello-servicedesk-api/assets/icon-256x256.png?rev=3528525) # Wello ServiceDesk API By [Wello Solutions](https://profiles.wordpress.org/odswello/) [Download](https://downloads.wordpress.org/plugin/wello-servicedesk-api.1.0.7.zip) * [Details](https://wordpress.org/plugins/wello-servicedesk-api/#description) * [Reviews](https://wordpress.org/plugins/wello-servicedesk-api/#reviews) * [Installation](https://wordpress.org/plugins/wello-servicedesk-api/#installation) * [Development](https://wordpress.org/plugins/wello-servicedesk-api/#developers) [Support](https://wordpress.org/support/plugin/wello-servicedesk-api/) ## Description Wello ServiceDesk API integrates WordPress with the external Wello ServiceDesk platform as a client interface. Key features: * OTP-based authentication via external Wello ServiceDesk service * Secure access token generation and management * React-powered ServiceDesk dashboard embedded in WordPress * Admin configuration panel for branding and integration settings * Ticket and work order listing with detailed views * Fully translation-ready with multiple language support Requires a valid Wello ServiceDesk account and API credentials. ### Important: WordPress Authentication Separation This plugin maintains complete separation between WordPress authentication and external service authentication: * No WordPress users are created from external service accounts * No WordPress login/session is established using external credentials or tokens * No WordPress roles or capabilities are granted based on external authentication * External authentication is handled entirely by the Wello ServiceDesk platform * WordPress user management remains fully independent This plugin acts strictly as a client interface to the external service. ### External Services This plugin connects to the Wello ServiceDesk API. Service: https://servicedeskapi.wello.solutions Purpose: Authentication, ticket management, work orders, equipment tracking, and related operations. Data transmitted: * Email and password (used only during login request) * OTP verification codes * API requests for ticket and service data Data handling: * No passwords are stored in WordPress * Access tokens are stored securely as WordPress options * No WordPress user data is shared with the external service Terms of Service: https://wello.solutions/terms-of-service Privacy Policy: https:// wello.solutions/privacy-note ### Internationalization This plugin is fully translation-ready using the `wello-servicedesk-api` text domain. Included languages: * English (en_US) * French (fr_FR) * German (de_DE) * Spanish( es_ES) * Italian (it_IT) * Dutch (nl_NL) * Polish (pl_PL) * Portuguese (pt_PT) Translation files are located in the `/languages/` directory. ### Source Code This plugin includes minified production assets generated using a build process. The full, human-readable source code is publicly available here: https://github. com/WelloSolutions/ServiceDesk-WordPress-Plugin To build the assets: 1. Navigate to /app/ 2. Run: npm install 3. Run: npm run build This will generate the files located in: app/build/static/ These generated files are included in the plugin for production use. ### Support For issues or feature requests: https://github.com/WelloSolutions/ServiceDesk-WordPress- Plugin/issues ### Additional Notes * This plugin acts as a client for the Wello ServiceDesk API * WordPress authentication is not modified or extended * No WordPress users or roles are affected * React frontend is bundled in production build * All sensitive operations are handled externally ### License GPLv2 or later. All included libraries are GPL-compatible. ## Installation 1. Upload the plugin folder to `/wp-content/plugins/` 2. Activate the plugin through the Plugins screen in WordPress 3. Go to **Service Desk Settings** 4. Configure branding and integration options 5. Click **Connect** to generate an access token ## FAQ ### Do I need a Wello ServiceDesk account? Yes, a valid Wello ServiceDesk account is required. ### Does this plugin create WordPress users? No. The plugin does not create or manage WordPress users. ### Does it log users into WordPress? No. WordPress authentication is completely separate. ### Where is the access token stored? It is stored securely in WordPress options and can be cleared anytime. ### Can the external service access my WordPress data? No. The plugin does not expose WordPress users or authentication data. ### Is this plugin translation-ready? Yes. The plugin is fully internationalization-ready and includes translations for multiple languages. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “Wello ServiceDesk API” is open source software. The following people have contributed to this plugin. Contributors * [ Wello Solutions ](https://profiles.wordpress.org/odswello/) [Translate “Wello ServiceDesk API” into your language.](https://translate.wordpress.org/projects/wp-plugins/wello-servicedesk-api) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/wello-servicedesk-api/), check out the [SVN repository](https://plugins.svn.wordpress.org/wello-servicedesk-api/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/wello-servicedesk-api/) by [RSS](https://plugins.trac.wordpress.org/log/wello-servicedesk-api/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0.7 * Improved token handling and connection flow * Removed duplicate token storage * Fixed connection status display after token removal * Refactored settings page for better UX and compliance * Enhanced security and sanitization * Added full localization support and translation files #### 1.0.6 * Documentation improvements for authentication separation #### 1.0.3 * Initial release ## Meta * Version **1.0.7** * Last updated **2 days ago** * Active installations **Fewer than 10** * WordPress version ** 6.0 or higher ** * Tested up to **6.9.4** * PHP version ** 7.4 or higher ** * Tags * [api](https://wordpress.org/plugins/tags/api/)[helpdesk](https://wordpress.org/plugins/tags/helpdesk/) [support](https://wordpress.org/plugins/tags/support/)[ticketing](https://wordpress.org/plugins/tags/ticketing/) * [Advanced View](https://wordpress.org/plugins/wello-servicedesk-api/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/wello-servicedesk-api/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/wello-servicedesk-api/reviews/) ## Contributors * [ Wello Solutions ](https://profiles.wordpress.org/odswello/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/wello-servicedesk-api/) ## Donate Would you like to support the advancement of this plugin? [ Donate to this plugin ](https://wello.solutions/)