FAQ

I can not see distance based fee on my checkout

1) Google has changed their policy, and now you need to have a billing account enabled, in order to use their API. More info: https://console.cloud.google.com/project/_/billing/enable

2) Check your plugin settings, you need to have enabled atleast one shipping method for the fee.

3) Check error log for possible errors. You can find the log at the plugin settings page on “Logs” tab.

4) Choose one of the WooCommerce shipping methods at WooCommerce – Shipping and save any of the shipping methods settings once to clear the cache.

5) Make sure you have entered your store location correctly on WooCommerce settings, and Google can locate it through Google Maps.

6) Make sure you have enabled correct API. Try to enable the following APIs: Distance Matrix API, Places API for Web, Google Maps Geocoding API

7) Try to generate new API key and do NOT choose restricted mode.

8) If you still have issues, contact through the Support forum.

I can not see any shipping methods

Check the limits you have setup to the plugin settings. Dimensions should be entered in the same unit of measurement as set in WooCommerce! If you are using centimeters, then the thresholds should also be in centimeters!

Also check if you have chosen to hide the method if distance cannot be found by the distance based shipping option.