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WassUp Real Time Analytics

Analyze your visitors traffic with real-time statistics, a lot of chronological information, charts, a sidebar widget.

How do I add WassUp's chart to my admin dashboard?

Check the box for "Enable widget/small chart in admin dashboard" under WassUp >>Options >>[General Setup] tab.

How do I display WassUp widgets on my site?

From the WordPress widgets panel, drag the "WassUp Online" widget or the "Wassup Top Stats" widget from the list of available widgets on the left into your theme's "Sidebar" or "Footer" area on the right.

My WordPress theme is not widget ready. Is it possible to display WassUp widget on my site?

Yes. Insert the template tag wassup_sidebar() into your theme's "sidebar.php" file to display Wassup widgets as a single combined widget on your site.

How do I view the real-time visitor geolocation map in WassUp?

Check the box for "Display a GEO IP Map in spy visitors view" under WassUp >>Options >>[General Setup] tab and save, then navigate to WassUp >>SPY Visitors panel to see the map.

Can Wassup record visits on a web site that is not WordPress?

No. Wassup is a WordPress-only plugin and requires at least WordPress 2.2 to work.

How do I exclude a visitor from being recorded?

Navigate to WassUp >>Options >>[Filters & Exclusions] tab and enter a visitor's username, IP address, or hostname into the appropriate text area for that "Recording Exclusion" type.

How do I stop (temporarily) WassUp from recording new visits on my site?

Uncheck the box for "Enable statistics recording" under WassUp >>Options >>[General Setup] tab.

In WordPress multisite, how do I stop (temporarily) WassUp from recording new visitors on all sites in the network?

Answer #1: If plugin is "network activated", login as network admin, go to the Network admin dashboard, navigate to WassUp >>Options >>[General Setup] tab and uncheck the box for "Enable Statistics Recording for network" and save.

Answer #2: If plugin is NOT "network activated", login as network admin, go to the main site/parent domain admin dashboard, navigate to WassUp >>Options >>[General Setup] tab, then uncheck the box for "Enable Statistics Recording for network" and save.

No data is displayed; or the "Visitor Details" panel show 0 records for the last 24 hours. How do I fix this?

Answer #1: Check the box for "Enable statistics recording" setting under WassUp >>Options >>[General Setup] tab and save.

Answer #2: Click the [Reset to Default] button under WassUp >>Options >>[General Setup] tab.

Answer #3: Navigate to WassUp >>Options >>[Manage File & Data] tab and uncheck the "MySQL Delayed Insert" setting and save.

Answer #4: Deactivate and Re-activate Wassup from WordPress plugins panel.

My popular web site is hosted on a shared server with restrictive database size limits. How do I prevent WassUp's table from growing too big for my allocated quota?

Navigate to Wassup >> Options >> [Manage Files & Data] tab and enable the setting for "Auto Delete" of old records and/or check the box to receive an email alert when the table size limit is exceeded.

WassUp visitor counts are much lower than actual for my website. Why is there a discrepancy and how do I fix it?

Low visitor count is likely caused by page caching on your website. WassUp is incompatible with static page caching plugins such as WP Supercache, WP Cache, and Hyper Cache. To fix, uninstall your cache plugin or switch to a different (javascript-based) statistics plugin.

Is there any caching plugin that works with WassUp?

WP Widget Cache is the only caching plugin verified to work with WassUp.

Why does WassUp stats sometimes show more page views than actual pages clicked by a person?

"Phantom" page views can occur when a user's browser does automatic feed retrieval, link pre-fetching, a page refresh, or automatically adds your website to it's "Top sites" window (Safari). WassUp tracks these because they are valid requests from the browser and are sometimes indistinguishable from user link clicks.

How do I upgrade WassUp safely when my site has frequent visitors?

Read the "IMPORTANT safe upgrade instructions" in the installation section of this plugin's README.txt file.

An unspecified error occurred during plugin upgrade. What do I do next?

Wait a few minutes. Do NOT re-attempt upgrade nor try to activate the plugin again! An activation error with no explanation is probably due to your browser timing out, not an upgrade failure. WassUp continues it's upgrade in the background and will activate automatically when it is done. After a few minutes (5-10) has passed, revisit WordPress admin "Plugins" panel and verify that Wassup plugin has activated.

How do I uninstall WassUp cleanly?

Answer #1: From a single WordPress site: navigate to WordPress Plugins panel and deactivate WassUp plugin. Then, on the same page, click the "delete" link below WassUp name. This deletes both data and files permanently.

Answer #2: From WordPress multisite Network admin panel: navigate to "Plugins" panel and deactivate WassUp plugin. If Wassup is not "network activated", navigate to the main site/parent domain "Plugins" panel and deactivate Wassup plugin there, then return to the Network admin's "Plugins" panel. Click the "delete" link below WassUp name. This deletes both data and files permanently from all subsites in the multisite network.

Answer #3: From a subsite in WordPress multisite: navigate to WassUp >>Options >>[Uninstall] tab and check the box for "Permanently remove WassUp data and settings" and save. Next, go to the subsite's Plugins panel and deactivate WassUp plugin. This deletes the subsite's data permanently. No files are deleted (not needed).

Answer #4: From a WordPress 2.x site: navigate to WassUp >>Options >>[Uninstall] tab and check the box for "Permanently remove WassUp data and settings" and save. Next, go to WordPress "Plugins" panel and deactivate WassUp plugin. This deletes the data permanently. To delete the plugin files from WordPress 2.x, use an ftp client software on your PC or login to your host server's "cpanel" and use "File Manager" to delete the folder "wassup" from the /wp-content/plugins/ directory on your host server.

Visit Plugin Forum to find more answers to your WassUp questions.

Requires: 2.2 or higher
Compatible up to: 4.4.4
Last Updated: 6 months ago
Active Installs: 50,000+

Ratings

3.3 out of 5 stars

Support

0 of 4 support threads in the last two months have been marked resolved.

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