Title: W3S EU Withdrawal Request for WooCommerce Author: w3specialists.com Published: July 24, 2026 Last modified: July 24, 2026 --- Search plugins ![](https://ps.w.org/w3s-eu-withdrawal-request-for-woocommerce/assets/banner-772x250. png?rev=3621231) ![](https://ps.w.org/w3s-eu-withdrawal-request-for-woocommerce/assets/icon-256x256. png?rev=3621166) # W3S EU Withdrawal Request for WooCommerce By [w3specialists.com](https://profiles.wordpress.org/w3specialists/) [Download](https://downloads.wordpress.org/plugin/w3s-eu-withdrawal-request-for-woocommerce.1.0.0.zip) * [Details](https://wordpress.org/plugins/w3s-eu-withdrawal-request-for-woocommerce/#description) * [Reviews](https://wordpress.org/plugins/w3s-eu-withdrawal-request-for-woocommerce/#reviews) * [Installation](https://wordpress.org/plugins/w3s-eu-withdrawal-request-for-woocommerce/#installation) * [Development](https://wordpress.org/plugins/w3s-eu-withdrawal-request-for-woocommerce/#developers) [Support](https://wordpress.org/support/plugin/w3s-eu-withdrawal-request-for-woocommerce/) ## Description Implements the withdrawal (“cancellation”) function required by Directive (EU) 2023/ 2673, on top of the consumer right of withdrawal in Directive 2011/83/EU: 14 calendar days from receipt, a guest-accessible withdrawal form, and a complete admin workflow. * **Guest-accessible public form** — order number + email _or phone_ lookup (rate- limited; orders of registered customers also match their account email), line items shown with thumbnail / SKU / variation attributes, EU Annex I.B fields, an optional reason, a refund IBAN asked only on bank-transfer orders (stored encrypted, masked in the UI), a two-step confirmation, an acknowledgment email to the customer (durable medium), a merchant notification (with configurable recipients) and an order note. * **My Account** — a “Withdrawal / Order Cancellation” action on eligible orders opens the pre-filled withdrawal form. * **Admin panel** — a list of all requests with status / type / date filters; an approve / reject / close workflow with order notes and status-specific customer emails (accepted / rejected / completed); an optional decision reasoning that is stored, shown to the customer and available in emails via `{admin_reason}`; a CSV export honoring the active filters (masked IBANs); custom order statuses“ Withdrawal requested” / “Withdrawal completed”; refunds via the native WooCommerce refund UI. * **Configurable withdrawal window** — start point is the completion date (falling back to paid, then created) or the order creation date. * **Configurable eligible statuses** — the withdrawal action appears only on the order statuses you choose (Completed by default). * **Emails with product tables** — the `{items_table}` placeholder renders thumbnails + SKU in WooCommerce-styled emails; `{items}` stays plain text. * **Requests stored in dedicated custom tables** (dbDelta), not post meta. * **English source, translation-ready** — every string uses the `w3s-eu-withdrawal- request-for-woocommerce` text domain, and a complete Greek translation ships in `languages/`. * **HPOS-compatible** — declares `custom_order_tables` compatibility and uses the WooCommerce order CRUD exclusively. * **Privacy tools** — a personal-data exporter and eraser for stored request data. **Note:** the encrypted IBAN key derives from the site’s `AUTH` salts; rotating the salts makes previously stored IBANs unreadable. #### Pro edition The Pro edition adds a product **exclusion engine** for made-to-order / personalised goods (Article 16(c) of Directive 2011/83/EU): * exclusion rules by attribute / brand / category / tag or by individual product ID (parent categories cascade to their children); * a per-product “Exclude from withdrawal” checkbox on the product edit screen; * a checkout consent gate that appears only when the cart contains an excluded item, blocks checkout (classic and block / Store API) until the customer accepts, and stores proof of consent on the order (UTC timestamp, the exact text and a SHA-256 hash); * excluded-item handling on the withdrawal form and multilingual (WPML / Polylang) term and product coverage. The free and Pro editions share the same stored data, so installing Pro keeps all of your settings, texts, requests and consent records and simply unlocks the exclusions feature. Contact sales@w3specialists.com. ## Screenshots [⌊General settings — withdrawal period and its starting point, eligible order statuses, the withdrawal form page and the automatic order-status changes.⌉⌊General settings— withdrawal period and its starting point, eligible order statuses, the withdrawal form page and the automatic order-status changes.⌉[ General settings — withdrawal period and its starting point, eligible order statuses, the withdrawal form page and the automatic order-status changes. [⌊Texts — every customer-facing label and message is editable, shown in the site language and translatable via WPML / Polylang.⌉⌊Texts — every customer-facing label and message is editable, shown in the site language and translatable via WPML / Polylang.⌉[ Texts — every customer-facing label and message is editable, shown in the site language and translatable via WPML / Polylang. [⌊Emails — templates for the customer acknowledgment, the store notification and the status-change emails, with rich placeholders like {items_table}.⌉⌊Emails — templates for the customer acknowledgment, the store notification and the status-change emails, with rich placeholders like {items_table}.⌉[ Emails — templates for the customer acknowledgment, the store notification and the status-change emails, with rich placeholders like {items_table}. [⌊Product exclusions (made-to-order / personalised goods under Article 16(c)) are available in the Pro edition.⌉⌊Product exclusions (made-to-order / personalised goods under Article 16(c)) are available in the Pro edition.⌉[ Product exclusions (made-to-order / personalised goods under Article 16(c)) are available in the Pro edition. ## Installation 1. Upload the `w3s-eu-withdrawal-request-for-woocommerce` folder to `/wp-content/plugins/`, or install it from Plugins Add New. 2. Activate the plugin. A public page “Withdrawal Form” containing the `[w3s_eu_withdrawal_request_form]` shortcode is created automatically. 3. Review W3Specialists EU Withdrawal Request (general options, texts, emails). The requests list lives under WooCommerce Withdrawals. 4. On multilingual sites (WPML / Polylang), translate the form page; admin-entered texts and emails are registered for translation via `wpml-config.xml`. ## FAQ ### Does this plugin exclude made-to-order products from the right of withdrawal? Excluding made-to-order / personalised products (Article 16(c) of Directive 2011/ 83/EU) is a feature of the Pro edition. The free edition treats every product as covered by the right of withdrawal. See the “Exclusion (PRO Feature)” tab on the settings screen, or contact sales@w3specialists.com. ### Is the withdrawal form accessible without an account? Yes. Customers look up their order by its order number and their email or phone; registered customers can also use their account email. Lookups are rate-limited. ### Is it compatible with HPOS (High-Performance Order Storage)? Yes. The plugin declares `custom_order_tables` compatibility and uses the WooCommerce order CRUD exclusively. ### In which languages is it available? The source language is English and a complete Greek translation is bundled. Additional languages can be contributed via the plugin text domain `w3s-eu-withdrawal-request- for-woocommerce`. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “W3S EU Withdrawal Request for WooCommerce” is open source software. The following people have contributed to this plugin. Contributors * [ w3specialists.com ](https://profiles.wordpress.org/w3specialists/) [Translate “W3S EU Withdrawal Request for WooCommerce” into your language.](https://translate.wordpress.org/projects/wp-plugins/w3s-eu-withdrawal-request-for-woocommerce) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/w3s-eu-withdrawal-request-for-woocommerce/), check out the [SVN repository](https://plugins.svn.wordpress.org/w3s-eu-withdrawal-request-for-woocommerce/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/w3s-eu-withdrawal-request-for-woocommerce/) by [RSS](https://plugins.trac.wordpress.org/log/w3s-eu-withdrawal-request-for-woocommerce/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0.0 * Initial public release: guest-accessible EU withdrawal form, My Account action, admin request management with CSV export, custom order statuses, a configurable withdrawal window and eligible statuses, configurable store-notification recipients, an encrypted refund IBAN, privacy exporter / eraser, and HPOS compatibility. English source with a bundled Greek translation. ## Meta * Version **1.0.0** * Last updated **1 day ago** * Active installations **Fewer than 10** * WordPress version ** 6.2 or higher ** * Tested up to **7.0.2** * PHP version ** 7.4 or higher ** * Tags * [eu](https://wordpress.org/plugins/tags/eu/)[GDPR](https://wordpress.org/plugins/tags/gdpr/) [right of withdrawal](https://wordpress.org/plugins/tags/right-of-withdrawal/) [withdrawal](https://wordpress.org/plugins/tags/withdrawal/)[woocommerce](https://wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://wordpress.org/plugins/w3s-eu-withdrawal-request-for-woocommerce/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/w3s-eu-withdrawal-request-for-woocommerce/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/w3s-eu-withdrawal-request-for-woocommerce/reviews/) ## Contributors * [ w3specialists.com ](https://profiles.wordpress.org/w3specialists/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/w3s-eu-withdrawal-request-for-woocommerce/)