Title: Volixta Support Author: VOLIXTA TEAM Published: October 10, 2026 Last modified: October 10, 2026 --- Search plugins ![](https://ps.w.org/volixta-support/assets/banner-772×250.png?rev=3737955) ![](https://ps.w.org/volixta-support/assets/icon-256x256.png?rev=3737955) # Volixta Support By [VOLIXTA TEAM](https://profiles.wordpress.org/volixta/) [Download](https://downloads.wordpress.org/plugin/volixta-support.1.0.1.zip) * [Details](https://wordpress.org/plugins/volixta-support/#description) * [Reviews](https://wordpress.org/plugins/volixta-support/#reviews) * [Installation](https://wordpress.org/plugins/volixta-support/#installation) * [Development](https://wordpress.org/plugins/volixta-support/#developers) [Support](https://wordpress.org/support/plugin/volixta-support/) ## Description Volixta Support is a **self-hosted WordPress helpdesk and support ticket system** designed to help you manage customer requests, organize support conversations and provide professional customer support directly from your WordPress dashboard. Create and manage support tickets, track request statuses, set priorities and reply to customers from a dedicated helpdesk workspace. Give your customers a **private support portal** where they can submit tickets, follow conversations, read support replies and manage their support access. Create flexible support plans with limited or unlimited ticket allowances, configurable durations, automatic quota renewals and customer access rules. Assign plans manually, through WordPress user roles or via optional WooCommerce purchases. Customize your helpdesk with **three interface modes — Standard, Immersive and Focus**— available independently for the administrator workspace and customer support portal. Deliver professional, branded HTML email notifications that automatically synchronize with your selected design palette. Notification emails adapt their colors and visual styling to match your configured interface theme, providing a consistent experience across your helpdesk, customer portal and email communications. Volixta Support also includes email notifications, reusable reply templates, optional private ticket attachments and built-in hosting SMTP. Tickets, conversations, customer records and support plans remain within your own WordPress installation, without requiring an external helpdesk platform. #### WordPress helpdesk and ticket management Manage customer support requests efficiently from a dedicated WordPress helpdesk dashboard. Keep conversations organized, prioritize requests and respond to customers without switching between multiple tools. * Manage support tickets from a dedicated administrator inbox. * Organize customer requests by status, priority and customer. * Set ticket priorities to Low, Medium or Urgent. * Search and filter tickets by status, priority, customer email and keywords. * View complete ticket conversations and reply directly from the administrator workspace. * Send email notifications when communicating with customers. * Create, edit and reuse reply templates for common support questions. * Create support tickets for existing WordPress users or email-only customers. * Associate support tickets with local support products. * Add supported file attachments when creating tickets. * Edit your own administrator messages and delete tickets when necessary. #### Customizable helpdesk and customer portal interfaces Volixta Support offers three interface modes for both the WordPress administrator workspace and the frontend customer support portal: * **Standard:** A clean, light interface for everyday support management. * **Immersive:** A modern, dark blue interface with a distinctive workspace appearance. * **Focus:** A streamlined, dark graphite interface designed for focused ticket management. Each interface can be configured independently from the plugin settings. * Choose your preferred design for the administrator helpdesk workspace. * Select a different interface mode for the customer support portal. * Change interface modes without affecting support tickets, customer records or access permissions. * Use responsive layouts that adapt to desktop, tablet and mobile screen sizes. This flexibility allows administrators to work with their preferred helpdesk design while providing customers with a support portal that better matches their website. #### Private customer support portal Provide customers with a dedicated **Support Center** directly on your WordPress website. Volixta Support creates a customer portal page using the shortcode: ``` [volixta_support_portal] ``` Logged-in customers can: * Submit new support tickets for available support products. * View their support ticket history. * Follow ongoing support conversations and ticket statuses. * Read replies from the support team and respond to existing tickets. * Review assigned support plans, covered products and remaining ticket allowances. * Check support plan renewal and expiration information. * Access available WooCommerce support plan purchases when the integration is enabled. The customer portal uses WordPress authentication, nonce verification and ticket ownership checks to protect private support conversations. Customers can only access tickets associated with their own WordPress account. #### Support products, plans and ticket quotas Create flexible support plans to control customer eligibility, manage ticket allowances and organize support access by product or service. Volixta Support uses local support products that are independent of WooCommerce products. These products help organize customer requests and determine which support plans provide access. Available features include: * Allow unrestricted ticket submissions for products without linked support plans. * Require eligible customer access for products covered by an active support plan. * Keep products protected when they are linked only to inactive plans. * Create support plans with limited or unlimited ticket allowances. * Set plan durations in days, weeks, months or years. * Create support plans without expiration dates. * Configure automatic ticket quota renewals. * Choose daily, weekly, monthly, yearly or custom renewal intervals. * Disable automatic quota resets when needed. * Cover multiple support products with one support plan. * Manually assign support plans to individual WordPress users. * Automatically assign support plans based on WordPress user roles. * Apply role-based assignments to existing users, newly registered users or both. * Grant or extend customer support access through optional WooCommerce purchases. * Manage customer plan assignments, expiration dates, purchase history and access status. When one support plan covers multiple products, its ticket allowance is shared across tickets created through that plan. Customer eligibility, support plan access and ticket quotas are checked on the server before a new support ticket is created. #### Optional WooCommerce integration Volixta Support works independently of WooCommerce. You can manage support tickets, customer conversations, support products and support plans without installing an eCommerce plugin. When WooCommerce is available, you can connect purchasable WooCommerce products to support plans and offer paid customer support access directly from your website. * Link a WooCommerce product to a local support plan. * Automatically grant or extend support access when eligible orders reach Processing or Completed. * Handle repeated purchases and product quantities while preserving existing customer entitlements. * Track WooCommerce purchases and associated support plan access. * Revoke only the entitlement contributed by a cancelled, failed or refunded order. * Display purchased support plan information, payment amounts and order links. * Provide direct add-to-cart actions for supported simple WooCommerce products in the customer portal. WooCommerce products used to sell support plans remain separate from the local support products customers select when submitting support tickets. This allows you to offer support plans through WooCommerce while managing ticket eligibility and customer conversations directly within Volixta Support. #### Email notifications, reply templates and hosting SMTP Keep customers informed and streamline support communication with email notifications, reusable response templates and built-in SMTP configuration. Volixta Support can use the default WordPress email delivery system or connect directly to your hosting mailbox through SMTP. **Email and SMTP features:** * Support-related email notifications. * Configurable sender email address. * Custom SMTP host and port. * TLS/STARTTLS and SSL/SMTPS encryption options. * Optional SMTP authentication using a mailbox username and password. * SMTP test email directly from the plugin settings. * SMTP delivery limited to Volixta Support emails by default. * Optional site-wide SMTP routing for other WordPress emails. The built-in SMTP transport does not require Gmail OAuth, Microsoft OAuth or an external email API. SMTP passwords are encrypted using key material derived from WordPress authentication salts. Plaintext passwords are not returned in administrator settings responses, and standard TLS certificate verification remains enabled. **Reusable reply templates:** Create and manage reusable support response templates for common customer questions. Administrators can insert saved replies into ticket conversations to respond more efficiently and maintain consistent support communication. #### Optional private ticket attachments Administrators can include supported files when creating support tickets. Supported formats include common image files, PDF, TXT, CSV, ZIP and Office documents, subject to WordPress and PHP upload limits and a maximum file size of 10 MB. Private attachment retention is optional and can be configured from the plugin settings. When enabled, private attachment storage provides: * Customer- and ticket-specific storage folders. * Randomized filenames for stored files. * AES-256-GCM encryption for retained private attachments. * Authenticated downloads with nonce verification and ownership checks. * File validation that rejects executable files, scripts and SVG uploads. When private retention is disabled, administrators can still include supported attachments in outgoing ticket emails without permanently storing them on the server. Retained attachments are stored under the site’s `uploads/volixta_support_files` directory. On Apache and LiteSpeed servers, Volixta Support creates a deny-all `.htaccess` file to help prevent direct access to stored attachments. Nginx does not process `.htaccess` files. Administrators using Nginx must apply the additional access-denial rule provided in the plugin settings. Keep your WordPress authentication and security salts available and unchanged to maintain access to encrypted attachments. #### Why choose Volixta Support? * **Self-hosted WordPress helpdesk:** Manage customer support tickets, conversations and requests directly from your own WordPress dashboard. * **Complete support ticket management:** Organize tickets, assign priorities, filter requests, respond to customers and use reusable reply templates. * **Customizable admin and customer portal designs:** Choose from three interface modes and configure both workspaces independently. * **Private customer support portal:** Allow customers to submit tickets, follow conversations, send replies and review their support access. * **Flexible support plans and ticket quotas:** Set ticket limits, renewal intervals, plan durations and unlimited support options. * **Support products and customer access management:** Organize requests by product and assign support plans manually, by user role or through WooCommerce purchases. * **Built-in email notifications and SMTP:** Send support emails using your hosting mail server without requiring an external email delivery platform. * **Optional WooCommerce integration:** Sell support plans and manage customer entitlements through eligible WooCommerce purchases. * **Private ticket attachments:** Protect retained files with encryption and authenticated downloads when private storage is enabled. * **Self-hosted customer support data:** Keep tickets, conversations, customer records and support plans within your own WordPress installation. ### Security and uninstall Volixta Support is designed to keep customer support data within your WordPress installation and protect access to private support conversations. Security features include: * WordPress authentication and permission checks for administrative actions. * Nonce verification for protected requests. * Ticket ownership checks to prevent customers from accessing other users’ conversations. * Server-side validation of support plan eligibility and ticket quotas. * Input validation and output escaping. * Optional AES-256-GCM encryption for retained private ticket attachments. * Authenticated attachment downloads with access and ownership verification. * SMTP password encryption using key material derived from WordPress authentication salts. * Standard TLS certificate verification for SMTP connections. **Uninstalling Volixta Support** Uninstalling the plugin permanently removes its dedicated database tables, plugin settings, support tickets, conversations, reply templates, support products, plans, customer assignments and related plugin data. Private ticket attachments stored by Volixta Support are also removed during uninstall. WooCommerce orders and WordPress user accounts are not deleted by the plugin’s uninstall process. **Important:** Uninstalling Volixta Support may permanently delete customer support records. Back up your WordPress database and any important support attachments before uninstalling the plugin. ### Localization Text domain: `volixta-support` Load path: `/languages` ### What’s Next If you like this plugin, check out our other tools: * [VOLIXTA Booking – The All-in-One WordPress Booking Plugin](https://volixta.com) Manage unlimited staff, services, clients, payments, and locations in one powerful system. * [Volixta Analytics Lite – Privacy-first WordPress analytics with real-time visitors, traffic insights, and essential website statistics.](https://wordpress.org/plugins/volixta-analytics-lite/) * [Volixta SSL & Security Headers – Get a free SSL certificate and protect your WordPress site with essential HTTP security headers.](https://wordpress.org/plugins/volixta-ssl-security-headers/) * [Volixta Database Manager – Explore, clean and optimize your WordPress database](https://wordpress.org/plugins/volixta-database-manager/) Browse database tables, manage WordPress options, remove unnecessary data and maintain database performance from your WordPress dashboard. ## Screenshots [⌊Support Ticket Inbox and Conversations — Manage WordPress support tickets from a dedicated admin helpdesk. Filter requests, review customer conversations, set priorities, edit your own replies and respond from one workspace.⌉⌊Support Ticket Inbox and Conversations — Manage WordPress support tickets from a dedicated admin helpdesk. Filter requests, review customer conversations, set priorities, edit your own replies and respond from one workspace.⌉[ Support Ticket Inbox and Conversations — Manage WordPress support tickets from a dedicated admin helpdesk. Filter requests, review customer conversations, set priorities, edit your own replies and respond from one workspace. [⌊Create a Customer Support Ticket — Start a new support ticket from the WordPress dashboard with a guided form for selecting a customer, entering ticket details, writing a message and reviewing the request before sending.⌉⌊Create a Customer Support Ticket — Start a new support ticket from the WordPress dashboard with a guided form for selecting a customer, entering ticket details, writing a message and reviewing the request before sending.⌉[ Create a Customer Support Ticket — Start a new support ticket from the WordPress dashboard with a guided form for selecting a customer, entering ticket details, writing a message and reviewing the request before sending. [⌊Reusable Support Reply Templates — Create, edit and organize reusable customer support response templates. Insert saved messages into ticket replies for faster, more consistent communication.⌉⌊Reusable Support Reply Templates — Create, edit and organize reusable customer support response templates. Insert saved messages into ticket replies for faster, more consistent communication.⌉[ Reusable Support Reply Templates — Create, edit and organize reusable customer support response templates. Insert saved messages into ticket replies for faster, more consistent communication. [⌊Support Plans and Ticket Quotas — Configure support plans with ticket allowances, durations, quota renewals and assignment conditions, including optional WooCommerce purchase-based access.⌉⌊Support Plans and Ticket Quotas — Configure support plans with ticket allowances, durations, quota renewals and assignment conditions, including optional WooCommerce purchase-based access.⌉[ Support Plans and Ticket Quotas — Configure support plans with ticket allowances, durations, quota renewals and assignment conditions, including optional WooCommerce purchase-based access. [⌊Support Product Management — Create and manage local support products that customers can select when submitting tickets, independently of WooCommerce products.⌉⌊Support Product Management — Create and manage local support products that customers can select when submitting tickets, independently of WooCommerce products.⌉[ Support Product Management — Create and manage local support products that customers can select when submitting tickets, independently of WooCommerce products. [⌊Customer Support Plan Assignments — Search WordPress users and manually assign support plans. Set access start dates, expiration dates and status from the customer management dashboard.⌉⌊Customer Support Plan Assignments — Search WordPress users and manually assign support plans. Set access start dates, expiration dates and status from the customer management dashboard.⌉[ Customer Support Plan Assignments — Search WordPress users and manually assign support plans. Set access start dates, expiration dates and status from the customer management dashboard. [⌊Email Notifications and Hosting SMTP — Configure support notification emails, sender details, SMTP authentication and encryption, and send a test email from the WordPress dashboard.⌉⌊Email Notifications and Hosting SMTP — Configure support notification emails, sender details, SMTP authentication and encryption, and send a test email from the WordPress dashboard.⌉[ Email Notifications and Hosting SMTP — Configure support notification emails, sender details, SMTP authentication and encryption, and send a test email from the WordPress dashboard. [⌊Customizable Helpdesk and Customer Portal Designs — Choose Standard, Immersive or Focus interface modes separately for the WordPress administrator workspace and customer support portal.⌉⌊Customizable Helpdesk and Customer Portal Designs — Choose Standard, Immersive or Focus interface modes separately for the WordPress administrator workspace and customer support portal.⌉[ Customizable Helpdesk and Customer Portal Designs — Choose Standard, Immersive or Focus interface modes separately for the WordPress administrator workspace and customer support portal. [⌊Customer Portal Access and Private Attachments — Find the Support Center page and shortcode, configure optional private ticket file storage and review customer access protections.⌉⌊Customer Portal Access and Private Attachments — Find the Support Center page and shortcode, configure optional private ticket file storage and review customer access protections.⌉[ Customer Portal Access and Private Attachments — Find the Support Center page and shortcode, configure optional private ticket file storage and review customer access protections. [⌊Built-in Help and FAQ — Access guidance for setting up support tickets, customer portal access, support plans, email notifications and optional WooCommerce integration.⌉⌊ Built-in Help and FAQ — Access guidance for setting up support tickets, customer portal access, support plans, email notifications and optional WooCommerce integration .⌉[ Built-in Help and FAQ — Access guidance for setting up support tickets, customer portal access, support plans, email notifications and optional WooCommerce integration. [⌊Customer Portal Support Plans and Products — Let logged-in customers view their support plan allowance, renewal information, covered products and available support access.⌉⌊Customer Portal Support Plans and Products — Let logged-in customers view their support plan allowance, renewal information, covered products and available support access.⌉[ Customer Portal Support Plans and Products — Let logged-in customers view their support plan allowance, renewal information, covered products and available support access. [⌊Customer Portal with Support Plan Purchase Option — Show available support products and an optional WooCommerce add-to-cart action when a customer needs an eligible support plan.⌉⌊Customer Portal with Support Plan Purchase Option — Show available support products and an optional WooCommerce add-to-cart action when a customer needs an eligible support plan.⌉[ Customer Portal with Support Plan Purchase Option — Show available support products and an optional WooCommerce add-to-cart action when a customer needs an eligible support plan. [⌊Customer Support Ticket Submission — Give customers a private frontend form to choose a product and priority, enter a subject and message, and submit a new support request.⌉⌊Customer Support Ticket Submission — Give customers a private frontend form to choose a product and priority, enter a subject and message, and submit a new support request.⌉[ Customer Support Ticket Submission — Give customers a private frontend form to choose a product and priority, enter a subject and message, and submit a new support request. [⌊Customer Ticket Conversations and Replies — Customers can follow ticket statuses, read support team replies, view product and plan details, and continue conversations from their private Support Center.⌉⌊Customer Ticket Conversations and Replies — Customers can follow ticket statuses, read support team replies, view product and plan details, and continue conversations from their private Support Center.⌉[ Customer Ticket Conversations and Replies — Customers can follow ticket statuses, read support team replies, view product and plan details, and continue conversations from their private Support Center. [⌊Guided WordPress Helpdesk Setup Wizard — Configure administrator and customer portal interface modes during the initial setup process, alongside email, products, plans and customer access.⌉⌊Guided WordPress Helpdesk Setup Wizard — Configure administrator and customer portal interface modes during the initial setup process, alongside email, products, plans and customer access.⌉[ Guided WordPress Helpdesk Setup Wizard — Configure administrator and customer portal interface modes during the initial setup process, alongside email, products, plans and customer access. [⌊Mobile Support Inbox and Ticket Management — Access the WordPress support inbox from a mobile device with a responsive helpdesk interface. Search tickets, filter conversations by status, review customer requests and manage support priorities.⌉⌊ Mobile Support Inbox and Ticket Management — Access the WordPress support inbox from a mobile device with a responsive helpdesk interface. Search tickets, filter conversations by status, review customer requests and manage support priorities.⌉[ Mobile Support Inbox and Ticket Management — Access the WordPress support inbox from a mobile device with a responsive helpdesk interface. Search tickets, filter conversations by status, review customer requests and manage support priorities. [⌊Mobile Support Ticket Details and Conversations — View customer ticket information, status, priority, associated products and support plans on mobile. Read customer messages and follow support conversations through a mobile-friendly interface.⌉⌊ Mobile Support Ticket Details and Conversations — View customer ticket information, status, priority, associated products and support plans on mobile. Read customer messages and follow support conversations through a mobile-friendly interface.⌉[ Mobile Support Ticket Details and Conversations — View customer ticket information, status, priority, associated products and support plans on mobile. Read customer messages and follow support conversations through a mobile-friendly interface. [⌊Mobile Support Replies and Ticket Actions — Respond to customer tickets directly from a mobile device using reusable reply templates. Write and send responses, close resolved tickets or delete tickets through a responsive support workspace.⌉⌊Mobile Support Replies and Ticket Actions — Respond to customer tickets directly from a mobile device using reusable reply templates. Write and send responses, close resolved tickets or delete tickets through a responsive support workspace.⌉[ Mobile Support Replies and Ticket Actions — Respond to customer tickets directly from a mobile device using reusable reply templates. Write and send responses, close resolved tickets or delete tickets through a responsive support workspace. ## Installation 1. Install the plugin using Plugins > Add New > Upload Plugin, or upload its folder to `/wp-content/plugins/`. 2. Activate Volixta Support in WordPress. 3. Complete the setup wizard for interface design, email settings, support products and optional plans and customers. 4. Open Volixta Support > Settings to configure the administrator and customer portal interface designs independently. 5. Configure email notifications and, optionally, hosting SMTP. Use the SMTP test action to confirm delivery. 6. Add or review local support products and optional support plans in Plans & Products. 7. Configure manual, role-based or optional WooCommerce plan assignment as needed. 8. Review the generated Support Center page or place `[volixta_support_portal]` on a suitable frontend page. 9. Add the portal page to your site’s navigation so customers can find it. ## FAQ ### Can I customize the WordPress administrator interface and customer portal separately? Yes. Volixta Support offers three interface modes for both the administrator helpdesk workspace and the frontend customer portal. You can configure each interface independently from the plugin settings without affecting tickets, customer data or access permissions. ### Where can customers submit and manage support tickets? Volixta Support creates a dedicated Support Center page using the `[volixta_support_portal]` shortcode. Logged-in customers can submit support tickets, view their ticket history, reply to conversations and check their support plans and remaining ticket allowances. ### Can customers access another customer’s support tickets? No. Customer portal requests require WordPress authentication, nonce verification and ticket ownership checks. Customers can only view and reply to tickets associated with their own WordPress account. ### Do I need WooCommerce to use Volixta Support? No. Volixta Support works independently of WooCommerce. You can manage support tickets, customer conversations, support products, ticket quotas and support plans without WooCommerce. The integration is only required when you want to sell support plans through WooCommerce purchases. ### Can I provide unlimited support without requiring a support plan? Yes. Support products without linked support plans allow customers to submit tickets without a plan or ticket quota. You can also create support plans with unlimited ticket allowances. Products linked only to inactive plans remain protected. ### Can I create support plans with ticket limits and expiration dates? Yes. You can create support plans with configurable ticket quotas, covered products, durations and renewal periods. Plans can expire after a specified number of days, weeks, months or years, or have no expiration date. Ticket quotas can renew automatically or remain unchanged until manually managed. ### Can I assign support plans to customers without WooCommerce? Yes. Administrators can assign support plans manually to existing WordPress users or configure automatic plan assignment based on WordPress user roles. Role-based assignments can apply to existing users, newly registered users or both. ### Can one support plan cover multiple products? Yes. A single support plan can cover multiple local support products. When a plan has a limited ticket allowance, its quota is shared across tickets submitted for all products covered by that plan. ### Can I sell customer support plans through WooCommerce? Yes. The optional WooCommerce integration lets you connect a WooCommerce product to a support plan. Eligible purchases can automatically grant or extend customer support access when an order reaches Processing or Completed. ### What happens when a WooCommerce order is refunded or cancelled? Volixta Support revokes only the support-plan entitlement contributed by the affected order. Other valid purchases, customer entitlements and purchase history are preserved. ### Does Volixta Support support email notifications and SMTP? Yes. Volixta Support sends support-related email notifications using the default WordPress mail system or its built-in hosting SMTP transport. You can configure SMTP authentication, encryption, server settings and sender information directly from the administrator workspace. ### Can I use the built-in SMTP connection for all WordPress emails? Yes. By default, the built-in SMTP transport handles only Volixta Support emails. You can optionally enable site-wide SMTP routing for other WordPress emails, including notifications generated by WooCommerce and other plugins. ### Can I attach files to support tickets? Administrators can attach supported files when creating tickets, including images, PDF documents, text files, ZIP archives and common Office documents. Attachments are subject to file-type validation, server upload limits and a maximum file size of 10 MB. ### Are private ticket attachments encrypted and protected? Yes. When private attachment retention is enabled, retained files are encrypted on disk using AES-256-GCM. Downloads require authentication, nonce verification and ownership checks. On Apache and LiteSpeed, the plugin also creates a deny-all `.htaccess` file to help prevent direct access to stored attachments. Nginx administrators must configure the additional access-denial rule shown in plugin settings because Nginx does not process `.htaccess` files. ### Can I send an attachment without storing it permanently? Yes. When private attachment retention is disabled, administrators can still include a supported file in an outgoing ticket email without keeping a permanent copy on the server. ### Does Volixta Support require an external helpdesk platform? No. Volixta Support is a self-hosted WordPress helpdesk plugin. Support tickets, conversations, customer records, support products and plans are managed directly within your WordPress installation. External helpdesk services are not required for core functionality. ### Where is Volixta Support data stored? Support tickets, messages, customer plan assignments, support products and purchase records are stored in dedicated database tables within your WordPress installation. Optional private ticket attachments are stored in a protected directory under the site’s WordPress uploads folder. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “Volixta Support” is open source software. The following people have contributed to this plugin. Contributors * [ VOLIXTA TEAM ](https://profiles.wordpress.org/volixta/) [Translate “Volixta Support” into your language.](https://translate.wordpress.org/projects/wp-plugins/volixta-support) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/volixta-support/), check out the [SVN repository](https://plugins.svn.wordpress.org/volixta-support/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/volixta-support/) by [RSS](https://plugins.trac.wordpress.org/log/volixta-support/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0.1 – 2026-10-10 * Redesigned support ticket notification emails with a modern, responsive HTML layout. * Added automatic email color synchronization with the selected Standard, Immersive, or Focus interface palette. * Added support for the WordPress site logo or favicon in email notifications. * Updated email branding. * Improved email templates for new tickets, customer confirmations, support replies, customer replies, and SMTP tests. * Improved email readability, layout consistency, and mobile compatibility. * Refined the ticket creation review step with improved field alignment and full- width summary sections. * Minor UI improvements and bug fixes. #### 1.0.0 – 2026-10-10 * Initial public release. ## Meta * Version **1.0.1** * Last updated **10 hours ago** * Active installations **Fewer than 10** * WordPress version ** 6.4 or higher ** * Tested up to **7.1.3** * PHP version ** 8.1 or higher ** * Tags * [customer portal](https://wordpress.org/plugins/tags/customer-portal/)[customer support](https://wordpress.org/plugins/tags/customer-support/) [helpdesk](https://wordpress.org/plugins/tags/helpdesk/)[support tickets](https://wordpress.org/plugins/tags/support-tickets/) [woocommerce](https://wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://wordpress.org/plugins/volixta-support/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/volixta-support/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/volixta-support/reviews/) ## Contributors * [ VOLIXTA TEAM ](https://profiles.wordpress.org/volixta/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/volixta-support/)