Plugin Directory

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Improve your WordPress website with screenshots, bug reports and visual feedback from Usersnap. Usersnap helps you to get visual feedback from your us

Does the Usersnap widget slow down my site?

The Usersnap snippet is loaded asynchronously (like Google Analytics) - It does not impact page loading and rendering times. Additionally, we are using a strong CDN to ensure the best user experience.

Which browsers are supported?

We are supporting all major browsers, both desktop and mobile.

Does Usersnap work in local development environments?

In order to use Usersnap with a local development machine (or any other on premise machine), we recommend a forwarding service like PageKite. Another option is to use our browser extensions they work in a local environment, too.

What is the maximum supported screen resolution?

sersnap supports screen resolutions up to 4K high definition, which results in 3840x2160 pixels for Microsoft Windows, Linux and Mac OS X.

If the screen size exceeds the corresponding maximum screen resolution, your image will be cropped. If you need larger screens for your web project, please contact us, we are happy to find a custom solution for you.

Do you support Adobe Flash?

Usersnap supports embedded Flash on your pages. However, it's currently not possible to capture the state of those Flash objects itself (e.g. video position, ...).

Where do I get a Usersnap API key?

Either directly in your wordpress plugin or go to http://usersnap.com and sign up! You can create and manage your API keys for your site after you've logged in.

Can I customize the Usersnap widget?

Yes, depending on your chosen Usersnap plan the widget can be customized to your needs. Starting from the Team package you can choose from a variety of themes. Our enterprise plans allow you to customize almost everything - white labelling and copy change included.

What happens if I need more projects?

You can upgrade everytime to get more projects. Upgrades are pro-rated in your current payment period.

Do you offer discounts?

Yes. We offer discounts for startups. Get in touch and tell us your story!

What payment methods do you accept?

We accept, VISA, MasterCard and AMEX. You don't need a credit card to sign up.

What is your refund policy?

We offer a free 15 day trial, so take your time to find out if the product fits to your requirements. You can cancel your subscription any time but we do not offer partial refunds for the remaining subscription.

For further questions please refer to our help center or get in in touch with us via help@usersnap.com

Requires: 3.0 or higher
Compatible up to: 4.7.2
Last Updated: 1 month ago
Active Installs: 900+


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