Title: TicketZero Author: ccconsultinggmbh Published: July 31, 2026 Last modified: July 31, 2026 --- Search plugins ![](https://ps.w.org/ticketzero/assets/banner-772x250.png?rev=3629910) ![](https://ps.w.org/ticketzero/assets/icon-256x256.png?rev=3629893) # TicketZero By [ccconsultinggmbh](https://profiles.wordpress.org/ccconsultinggmbh/) [Download](https://downloads.wordpress.org/plugin/ticketzero.0.4.6.zip) * [Details](https://wordpress.org/plugins/ticketzero/#description) * [Reviews](https://wordpress.org/plugins/ticketzero/#reviews) * [Installation](https://wordpress.org/plugins/ticketzero/#installation) * [Development](https://wordpress.org/plugins/ticketzero/#developers) [Support](https://wordpress.org/support/plugin/ticketzero/) ## Description TicketZero is an AI-powered customer service inbox. This plugin connects your WordPress website to your TicketZero account: * **Live chat without code:** Pick your widget and it is embedded in the right place. No theme editing. * **One-click connection:** You are briefly redirected to TicketZero, confirm, and come back already connected. No copying of keys. * **With WooCommerce (optional):** Syncs order and customer data so the AI can answer order-status questions and suggest matching products. A TicketZero account is required (free trial at https://ticketzero.de). ### External services This plugin connects your website to **TicketZero** (https://ticketzero.de), an external SaaS service operated by CC Consulting GmbH. Without a TicketZero account the plugin has no function. During operation, data is exchanged with ticketzero. de: 1. **One-click connection (connect handshake).** When you click “Connect to TicketZero”, you are redirected to `https://ticketzero.de/connect/wordpress`. This passes your website URL (`home_url`), your website name (`get_bloginfo( 'name' )`), a return URL back into your wp-admin, and a random state value. After you confirm, you come back with a workspace reference and a connection token. Triggered only by your explicit action in the admin area. 2. **WooCommerce synchronization (optional).** When you click “Connect shop products”, the plugin creates a WooCommerce REST API key (read_write) and sends your shop URL (`home_url`), this consumer key and consumer secret together with your connection token to `https://ticketzero.de/v1/public/wordpress/woocommerce`. TicketZero then uses this key to read product, order and customer data via the WooCommerce REST API, so the AI assistant can answer order-status questions and suggest matching products. Triggered only by your explicit action in the admin area. 3. **Front-end chat widget.** As long as the connection is active and live chat is enabled, the plugin loads the loader script `https://ticketzero.de/widget.js` on the public pages of your website (with your workspace and, if set, widget reference as query parameters). When visitors use the chat, their messages and chat-related data are transmitted to and processed by TicketZero. 4. **Cart handoff to checkout.** If a visitor adds products to the cart inside the chat (on ticketzero.de) and proceeds to checkout, TicketZero passes the selected items base64url-encoded in a return URL to your shop domain (`?tz_checkout=...`). The plugin reads these items and adds them to the visitor’s WooCommerce cart. TicketZero is a separate external service. Its use is subject to: * Terms of Service: https://ticketzero.de/legal/agb * Privacy Policy: https://ticketzero.de/legal/datenschutz ## Installation 1. Upload and activate the plugin. 2. In the “TicketZero” menu, click “Connect to TicketZero”. 3. Confirm at TicketZero and choose a widget. 4. Done – the live chat appears on your website. ## FAQ ### Do I need a TicketZero account? Yes. This plugin is a connector to the TicketZero service. You can start a free trial at https://ticketzero.de. Without an account the plugin has no function. ### Does it work without WooCommerce? Yes. The live chat works on any WordPress site. The product, order and customer sync is optional and only applies if WooCommerce is active. ### What data is sent to TicketZero? See the “External services” section above for the exact data exchanged and when. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “TicketZero” is open source software. The following people have contributed to this plugin. Contributors * [ ccconsultinggmbh ](https://profiles.wordpress.org/ccconsultinggmbh/) [Translate “TicketZero” into your language.](https://translate.wordpress.org/projects/wp-plugins/ticketzero) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/ticketzero/), check out the [SVN repository](https://plugins.svn.wordpress.org/ticketzero/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/ticketzero/) by [RSS](https://plugins.trac.wordpress.org/log/ticketzero/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 0.4.6 * Admin styles and scripts are now enqueued as separate files instead of being printed inline. Page assets load only on the plugin screen. * All PHP declarations, transients and internal parameters use the full `ticketzero`/` TicketZero` prefix. Stored settings are unaffected. #### 0.4.5 * WooCommerce: disconnecting the shop now also notifies TicketZero, so the shop no longer shows as “connected” there after you disconnect it here. The website connection stays intact. #### 0.4.4 * Metadata: distinct Plugin URI and Author URI (directory requirement). No functional changes. #### 0.4.3 * Readme rewritten in English and marked compatible with the current WordPress version (directory requirement). No functional changes. #### 0.4.2 * Readme: added an “External services” section (which data is sent to ticketzero. de and when, including Terms and Privacy links). * Security: output on the admin page is consistently escaped at the point of output. * Security: the cart parameter for the checkout handoff is now read in a sanitized way. * After activation you are redirected to the local plugin settings page (instead of straight to an external site). * The front-end loader script is now enqueued properly via wp_enqueue_script (async/ defer via filter). #### 0.4.1 * Variable products in the chat cart: selected variants (size/colour) are correctly carried over during the checkout handoff (the attribute mapping is derived from the variant itself). #### 0.4.0 * Cart & checkout: customers can add suggested products to the cart directly in the chat and proceed to checkout (the chat hands the cart over to your WooCommerce checkout). #### 0.3.1 * WooCommerce connection: calmer, clearer messages if the shop cannot be connected at the moment. #### 0.3.0 * WooCommerce: “Connect shop products” in one click. The plugin creates the REST key itself and passes it to TicketZero (no more manual copying). #### 0.2.0 * Branded admin page, widget selection directly in WordPress, automatic connection after activation. #### 0.1.0 * First version: one-click connection and live chat embedding. ## Meta * Version **0.4.6** * Last updated **1 day ago** * Active installations **Fewer than 10** * WordPress version ** 5.8 or higher ** * Tested up to **7.0.2** * PHP version ** 7.4 or higher ** * Tags * [chat](https://wordpress.org/plugins/tags/chat/)[customer service](https://wordpress.org/plugins/tags/customer-service/) [live chat](https://wordpress.org/plugins/tags/live-chat/)[support](https://wordpress.org/plugins/tags/support/) [woocommerce](https://wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://wordpress.org/plugins/ticketzero/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/ticketzero/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/ticketzero/reviews/) ## Contributors * [ ccconsultinggmbh ](https://profiles.wordpress.org/ccconsultinggmbh/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/ticketzero/)