Title: Thia Aide Customer Support Author: thiaide Published: June 28, 2026 Last modified: June 28, 2026 --- Search plugins ![](https://ps.w.org/thia-aide-customer-support/assets/banner-772x250.jpg?rev=3588885) ![](https://ps.w.org/thia-aide-customer-support/assets/icon-256x256.png?rev=3588885) # Thia Aide Customer Support By [thiaide](https://profiles.wordpress.org/benignsource/) [Download](https://downloads.wordpress.org/plugin/thia-aide-customer-support.1.0.zip) * [Details](https://wordpress.org/plugins/thia-aide-customer-support/#description) * [Reviews](https://wordpress.org/plugins/thia-aide-customer-support/#reviews) * [Installation](https://wordpress.org/plugins/thia-aide-customer-support/#installation) * [Development](https://wordpress.org/plugins/thia-aide-customer-support/#developers) [Support](https://wordpress.org/support/plugin/thia-aide-customer-support/) ## Description Thia Aide Customer Support adds an intelligent AI chat widget to your WordPress site. The AI assistant can answer customer questions, search products, look up orders, and provide store information automatically. Try it free for 90 days! ### Features * **AI-Powered Chat Widget** – Intelligent assistant that understands customer questions * **Floating Chat Button** – Customizable position (bottom-right or bottom-left) * **Page Chat Shortcode** – Embed chat anywhere with [thiaide_page_chat] * **Product Search** – AI searches your WooCommerce products and presents results in chat * **Order Lookup** – Customers can check order status by order number or email * **Content Search** – AI finds information from your blog posts and pages * **Cart Integration** – Customers can add products to cart directly from chat * **Auto Welcome Message** – AI-generated welcome messages for visitors * **Mobile Responsive** – Fully optimized for mobile devices * **Multi-Language Support** – AI responds in your chosen language * **API Statistics Dashboard** – Track usage with charts for daily, monthly, and all-time stats * **Session Memory** – Chat remembers conversation history * **WooCommerce Integration** – Works seamlessly with WooCommerce products and orders * **Easy API Key Setup** – Simple configuration interface ### External services This plugin connects to the Thia Aide API (https://thiaide.com/api/) to process chat messages and generate AI responses. It sends the following data to the API when: – Customer sends a chat message – AI searches for products in your store – AI looks up order information – AI generates welcome messages – AI searches your blog posts and pages Data sent to the API: – Customer chat messages and conversation history – Store information (name, URL, description, contact details) – Product information (titles, prices, descriptions) when searching – Order information when customers check order status – Selected language preference – API key for authentication This service is provided by Thia Aide: – Terms of Use: https://www.thiaide.com/ terms-of-use/ – Privacy Policy: https://www.thiaide.com/privacy-policy/ ### How It Works 1. Install and activate the plugin 2. Get your API key from [thiaide.com](https://www.thiaide.com) 3. Enter your API key in Thia Aide > Settings 4. Configure chat position, welcome message, and language 5. The chat widget appears automatically on your website ### Privacy This plugin connects to the Thia Aide API service at thiaide.com to process chat messages. Customer messages and store information are transmitted securely over HTTPS. Chat history is stored only in the user’s browser session. No user data is collected or stored beyond what is necessary for chat functionality. ### Credits Developed by [Thia Aide](https://www.thiaide.com) ### Support For support, please visit [thiaide.com](https://thiaide.com) or use the WordPress. org support forums. ## Screenshots [⌊Admin settings page with API configuration and statistics dashboard⌉⌊Admin settings page with API configuration and statistics dashboard⌉[ Admin settings page with API configuration and statistics dashboard [⌊Floating chat widget on website⌉⌊Floating chat widget on website⌉[ Floating chat widget on website [⌊Chat window showing AI conversation with product search results⌉⌊Chat window showing AI conversation with product search results⌉[ Chat window showing AI conversation with product search results ## Installation ### Automatic Installation 1. Go to **Plugins > Add New** in your WordPress admin 2. Search for “Thia Aide Customer Support” 3. Click **Install Now** 4. Activate the plugin ### Manual Installation 1. Download the plugin zip file 2. Go to **Plugins > Add New > Upload Plugin** 3. Upload the zip file and click **Install Now** 4. Activate the plugin ### Configuration 1. After activation, go to **Thia Aide** in your admin menu 2. Enter your API key from [thiaide.com](https://www.thiaide.com) 3. Configure chat settings (position, welcome message, language) 4. The chat widget appears automatically on your site ## FAQ ### Do I need an API key? Yes, you need an API key from thiaide.com to use the AI features. You can get one by registering at [thiaide.com](https://thiaide.com). Try it free for 90 days! ### Does this work with WooCommerce? Yes, the plugin integrates directly with WooCommerce. The AI can search your products, look up customer orders, and help customers add items to their cart. ### What languages are supported? The AI responds in the language you select from over 100 languages including English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Turkish, Greek, Romanian, Polish, Czech, Swedish, Danish, Norwegian, Finnish, Bulgarian, and more. ### Can I customize the chat appearance? You can choose the chat position (bottom-right or bottom-left), set a custom welcome message, enable auto welcome messages, and select the AI response language. ### How do I embed chat in a specific page? Use the shortcode [thiaide_page_chat] in any page or post to embed the chat widget inline. ### Is my customer data secure? Yes, all communication with the Thia Aide API is encrypted over HTTPS. Chat history is stored only in the user’s browser session for the duration you set (1-24 hours). ### Can I see chat usage statistics? Yes, the admin dashboard shows API usage statistics with interactive charts for daily, monthly, and all-time views including success rates. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “Thia Aide Customer Support” is open source software. The following people have contributed to this plugin. Contributors * [ thiaide ](https://profiles.wordpress.org/benignsource/) [Translate “Thia Aide Customer Support” into your language.](https://translate.wordpress.org/projects/wp-plugins/thia-aide-customer-support) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/thia-aide-customer-support/), check out the [SVN repository](https://plugins.svn.wordpress.org/thia-aide-customer-support/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/thia-aide-customer-support/) by [RSS](https://plugins.trac.wordpress.org/log/thia-aide-customer-support/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0 * Initial release * AI-powered chat widget for customer support * WooCommerce product search and order lookup * Embedded page chat via shortcode * Cart integration for adding products from chat * Auto welcome messages with AI generation * Content search across posts and pages * Mobile responsive design * API statistics dashboard with charts * Session management for chat history * Multi-language AI responses ## Meta * Version **1.0** * Last updated **16 hours ago** * Active installations **Fewer than 10** * WordPress version ** 5.0 or higher ** * Tested up to **7.0** * PHP version ** 7.4 or higher ** * Tags * [AI](https://wordpress.org/plugins/tags/ai/)[chat](https://wordpress.org/plugins/tags/chat/) [customer service](https://wordpress.org/plugins/tags/customer-service/)[support](https://wordpress.org/plugins/tags/support/) [woocommerce](https://wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://wordpress.org/plugins/thia-aide-customer-support/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/thia-aide-customer-support/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/thia-aide-customer-support/reviews/) ## Contributors * [ thiaide ](https://profiles.wordpress.org/benignsource/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/thia-aide-customer-support/) ## Donate Would you like to support the advancement of this plugin? [ Donate to this plugin ](https://www.thiaide.com)