Title: SwiftHare AI Chat
Author: Datto Web Works
Published: <strong>May 9, 2026</strong>
Last modified: May 9, 2026

---

Search plugins

![](https://ps.w.org/swifthare-ai-chat/assets/icon-128x128.png?rev=3527115)

# SwiftHare AI Chat

 By [Datto Web Works](https://profiles.wordpress.org/datto/)

[Download](https://downloads.wordpress.org/plugin/swifthare-ai-chat.zip)

 * [Details](https://wordpress.org/plugins/swifthare-ai-chat/#description)
 * [Reviews](https://wordpress.org/plugins/swifthare-ai-chat/#reviews)
 *  [Installation](https://wordpress.org/plugins/swifthare-ai-chat/#installation)
 * [Development](https://wordpress.org/plugins/swifthare-ai-chat/#developers)

 [Support](https://wordpress.org/support/plugin/swifthare-ai-chat/)

## Description

“SwiftHare AI Chat” is a highly advanced hybrid chat solution that seamlessly bridges
the gap between a 24/7 AI assistant and human-led live chat. Designed with security
and performance in mind, it operates flawlessly even in cached environments.

#### Key Features

 * **Hybrid Support:** Effortlessly switch between automated responses from the 
   latest AI models (Gemini, Claude, OpenAI) and manual staff intervention.
 * **Secure Image Uploads:** Features forced server-side re-encoding (sanitization)
   to block malicious code hidden in images (steganography).
 * **Frontend Staff Dashboard:** Agents can manage chats via a dedicated frontend
   page without needing WordPress admin access.
 * **Cache Compatibility:** Real-time dashboard performance that works perfectly
   with WP Rocket, LiteSpeed Cache, and others.
 * **Full Customization:** Personalize brand colors, SVG icons, and welcome messages
   to fit your site’s identity.

### Instructions

#### How to Use

 1. **General Configuration:** Enter your API key in the General tab to activate AI
    capabilities.
 2. **Shop Knowledge (AI Training):** Input your business data here to train the AI
    for accurate, context-aware responses.
 3. **Language Management:** Add multiple languages to ensure a global reach.
 4. **Design Customization:** Adjust colors, fonts, and text in the Design tab.
 5. **Live Chat Setup:** Configure agent availability and notification settings in 
    the Live Chat tab.
 6. **Data Management:** Use the **Tools** section to Export or Restore your settings
    easily.

#### Setting Up Your AI Persona (System Prompt)

In the “Shop Knowledge” tab, you define the absolute rules for your AI. We recommend
keeping these three “Golden Rules” intact (replacing the bracketed text with your
shop name):

 1. **Act as a helpful staff member of [Your Shop Name]:** This gives the AI a professional
    persona.
 2. **Respond in the user’s language:** Automatically enables multilingual support 
    by matching the guest’s language.
 3. **Suggest alternatives:** If the AI cannot fulfill a request, it will gracefully
    guide users to live chat or a contact form.

### Shortcodes

 * `[swifthare_ai_chat]` – Manually place the chat widget on specific pages (Note:
   If globally enabled in settings, this is not required).
 * `[swifthare_staff_dashboard]` – Displays the frontend agent dashboard (PHP-auth).
   Use this on a private page and share the URL with your staff.
 * `[swifthare_ai_live_chat]` – Alternative frontend staff dashboard (AJAX/cookie-
   auth). Suitable for passwordless login via session cookies.

### External Services

This plugin communicates with the following external third-party services. By using
these features, you agree to their respective Terms and Privacy Policies.

#### Google Gemini AI

When the Gemini provider is selected, your customer’s message and conversation history
are sent to Google’s Generative Language API to generate a response.
 * API Endpoint:
https://generativelanguage.googleapis.com * Privacy Policy: https://policies.google.
com/privacy * Terms of Service: https://policies.google.com/terms

#### Anthropic Claude AI

When the Claude provider is selected, your customer’s message and conversation history
are sent to the Anthropic API.
 * API Endpoint: https://api.anthropic.com * Privacy
Policy: https://www.anthropic.com/privacy * Terms of Service: https://www.anthropic.
com/legal/consumer-terms

#### OpenAI

When the OpenAI provider is selected, your customer’s message and conversation history
are sent to the OpenAI API.
 * API Endpoint: https://api.openai.com * Privacy Policy:
https://openai.com/policies/privacy-policy * Terms of Service: https://openai.com/
policies/terms-of-use

#### Google Maps

If you use the `[swifthare_map]` shortcode feature, the Google Maps JavaScript API
is loaded from Google’s servers.
 * Service: https://maps.googleapis.com * Privacy
Policy: https://policies.google.com/privacy * Terms of Service: https://cloud.google.
com/maps-platform/terms

### Brand & Ownership Notice

“SwiftHare AI Chat” is developed and maintained by Datto Web Works.
 * Official 
Website: https://datto-webworks.com/ * Contact: info@datto-webworks.com

## Screenshots

 * [[
 * The General Settings dashboard.
 * [[
 * Training the AI in the Shop Knowledge tab.
 * [[
 * Language management and multilingual support.
 * [[
 * Design customization options for the chat widget.
 * [[
 * Live chat agent availability settings.
 * [[
 * The Frontend Staff Dashboard in action.

## Installation

 1. Go to your WordPress Admin Dashboard > Plugins > Add New.
 2. Click **Upload Plugin**, choose the `swifthare-ai-chat.zip` file, and click **Install
    Now**.
 3. Activate the plugin.
 4. Access the **SwiftHare AI Chat** menu on the left sidebar to begin configuration.

## FAQ

### Why don’t my changes appear immediately?

If you use a caching plugin (like LiteSpeed), please clear your site cache and refresh
your browser.

### Does it work with Ad Blockers?

Some ad blockers may hide the “Welcome Tooltip.” Users may need to whitelist the
site if they cannot see the tooltip.

## Reviews

There are no reviews for this plugin.

## Contributors & Developers

“SwiftHare AI Chat” is open source software. The following people have contributed
to this plugin.

Contributors

 *   [ Datto Web Works ](https://profiles.wordpress.org/datto/)

[Translate “SwiftHare AI Chat” into your language.](https://translate.wordpress.org/projects/wp-plugins/swifthare-ai-chat)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/swifthare-ai-chat/),
check out the [SVN repository](https://plugins.svn.wordpress.org/swifthare-ai-chat/),
or subscribe to the [development log](https://plugins.trac.wordpress.org/log/swifthare-ai-chat/)
by [RSS](https://plugins.trac.wordpress.org/log/swifthare-ai-chat/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 3.0.2

 * Initial official release.
 * Added support for Gemini, Claude, and OpenAI.
 * Enhanced security with server-side image re-encoding.

## Meta

 *  Version **3.0.2**
 *  Last updated **11 hours ago**
 *  Active installations **Fewer than 10**
 *  WordPress version ** 6.0 or higher **
 *  Tested up to **6.9.4**
 * Tags
 * [AI chat](https://wordpress.org/plugins/tags/ai-chat/)[chatbot](https://wordpress.org/plugins/tags/chatbot/)
   [customer support](https://wordpress.org/plugins/tags/customer-support/)[Gemini](https://wordpress.org/plugins/tags/gemini/)
   [live chat](https://wordpress.org/plugins/tags/live-chat/)
 *  [Advanced View](https://wordpress.org/plugins/swifthare-ai-chat/advanced/)

## Ratings

No reviews have been submitted yet.

[Your review](https://wordpress.org/support/plugin/swifthare-ai-chat/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/swifthare-ai-chat/reviews/)

## Contributors

 *   [ Datto Web Works ](https://profiles.wordpress.org/datto/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/swifthare-ai-chat/)