Title: SupportKontor – AI Customer Support by Email for WooCommerce Author: supportkontor Published: October 8, 2026 Last modified: October 8, 2026 --- Search plugins ![](https://ps.w.org/supportkontor-for-woocommerce/assets/banner-772x250.png?rev =3734520) ![](https://ps.w.org/supportkontor-for-woocommerce/assets/icon-256x256.png?rev=3734520) # SupportKontor – AI Customer Support by Email for WooCommerce By [supportkontor](https://profiles.wordpress.org/supportkontor/) [Download](https://downloads.wordpress.org/plugin/supportkontor-for-woocommerce.0.1.0.zip) * [Details](https://wordpress.org/plugins/supportkontor-for-woocommerce/#description) * [Reviews](https://wordpress.org/plugins/supportkontor-for-woocommerce/#reviews) * [Installation](https://wordpress.org/plugins/supportkontor-for-woocommerce/#installation) * [Development](https://wordpress.org/plugins/supportkontor-for-woocommerce/#developers) [Support](https://wordpress.org/support/plugin/supportkontor-for-woocommerce/) ## Description SupportKontor answers your customers’ emails and takes actions in your WooCommerce shop on your behalf. It reads the email, does what the customer asked for, and replies: * **“Where is my parcel?”** It says where the parcel is right now. * **“Can I still cancel?”** It checks if the order is paid or shipped, then cancels it or says why it can’t. * **“I moved.”** It changes the delivery address, as long as the parcel has not left yet. * **“How do I send it back?”** It starts the return and says what to do. * **“Do you ship to Austria?”** It answers from your own shop pages: shipping, payment, terms and returns. If the answer isn’t written there, the email comes to you. Every reply is in the customer’s own language. Order changes wait for you. For a cancellation, an address change or a return, it writes the reply and suggests the change. Nothing happens to the order until you say yes in your dashboard. Once you trust it, you can let any of the three run on its own. #### Setup It all happens on one page in your WordPress admin: * Connect your shop with one click. WooCommerce asks you to confirm. There are no API keys to copy. * Forward your support mailbox. The page shows you how for Gmail, Microsoft 365, IONOS and everyone else. * Get a sign-in link to your SupportKontor dashboard. Every reply and everything waiting for your OK is there. #### What it does not do It stores no customer mail and no order data in WordPress. It adds nothing to your shop’s pages. It never refunds money. #### Parcel tracking SupportKontor finds the tracking number on the order. It works with WooCommerce Shipment Tracking, Advanced Shipment Tracking and Shiptastic (part of Germanized). The reply says where the parcel is, for DHL, Deutsche Post, DPD, Hermes, GLS and most other carriers worldwide. If yours doesn’t work, tell us and we will make it work. #### The first 48 hours For the first 48 hours, SupportKontor writes every reply but sends none. You read them in your dashboard, next to the emails they answer. After that, it only sends what you have allowed in your dashboard. Until you allow something, it keeps writing drafts. You can also end the 48 hours early. #### What it costs The free plan answers 50 enquiries a month. Starter (200 a month) and Standard ( 500 a month) are paid plans; the prices are on https://supportkontor.com/en/ and you upgrade in your dashboard. The plugin itself is free and stays free. ### External service This plugin connects your shop to SupportKontor, a service we run at supportkontor. com. It does nothing without that service. When you connect, the plugin sends us your shop’s address, your shop’s name and the admin email address. WooCommerce also gives us a key that can read and change orders and customers. After that, we get the support emails you forward to us. We read and change orders when a customer asks. For order changes, we wait for your OK first. Where your data is: we store it on servers in the EU (Railway, in Amsterdam). Replies are written with Claude, an AI by Anthropic, which runs outside the EU. Emails are sent and received through Postmark, also outside the EU. Terms: https://supportkontor.com/en/terms Privacy: https://supportkontor.com/en/ datenschutz Data processing agreement: in your dashboard, ready to sign ## Screenshots [⌊Connected without copying a key. WooCommerce issues the keys, the page shows where to forward your support mailbox, and how much of the month's allowance is used.⌉⌊ Connected without copying a key. WooCommerce issues the keys, the page shows where to forward your support mailbox, and how much of the month's allowance is used.⌉[ Connected without copying a key. WooCommerce issues the keys, the page shows where to forward your support mailbox, and how much of the month’s allowance is used. [⌊Every enquiry in one log, with the decision and the reply that went out.⌉⌊Every enquiry in one log, with the decision and the reply that went out.⌉[ Every enquiry in one log, with the decision and the reply that went out. [⌊Cancellations, address changes and returns wait for your approval, until you switch a type to run on its own.⌉⌊Cancellations, address changes and returns wait for your approval, until you switch a type to run on its own.⌉[ Cancellations, address changes and returns wait for your approval, until you switch a type to run on its own. [⌊A reply as the customer received it: carrier, latest scan and tracking number, in the customer's language.⌉⌊A reply as the customer received it: carrier, latest scan and tracking number, in the customer's language.⌉[ A reply as the customer received it: carrier, latest scan and tracking number, in the customer’s language. [⌊Your plan and the meter, with the upgrade one click away.⌉⌊Your plan and the meter, with the upgrade one click away.⌉[ Your plan and the meter, with the upgrade one click away. ## Installation 1. Install and activate the plugin. You need WooCommerce 8.0 or newer. 2. Open WooCommerce > SupportKontor. 3. Check the shop name, support email and language. Then click “Connect with SupportKontor” and confirm in WooCommerce. 4. Forward your support mailbox to the address the page shows. The page has the steps for your email provider. 5. Send yourself a test email and click “Check forwarding”. 6. Click “Email me a sign-in link” to open your dashboard. Your shop’s address must start with https. ## FAQ ### Where does my customers’ mail go? To SupportKontor’s servers in the EU. We keep it for as long as our terms say, then delete it. Nothing is stored in WordPress. ### Does it change orders on its own? Not until you say so. Every cancellation, address change and return waits in your dashboard for your OK. Once you have seen how it decides, you can let each of the three run on its own. ### Does it refund money? No. If a customer wants to cancel a paid order, it passes the email to you with a short summary. ### Which tracking plugins does it work with? WooCommerce Shipment Tracking, Advanced Shipment Tracking and Shiptastic. If you add tracking some other way, the reply still says the order has shipped, but without a tracking number. ### Which carriers does it track? DHL, Deutsche Post, DPD, Hermes, GLS and most other carriers worldwide. If yours doesn’t work, tell us and we will make it work. ### What happens when I use up the free plan? SupportKontor stops answering for the rest of the month and passes each new mail to you, so you answer it yourself. Next month it starts again. Upgrade in your dashboard if you want it to keep going. Nothing is lost. ### What if a customer writes in a language my shop does not speak? The reply is in the customer’s language. Your dashboard and our emails to you stay in yours. ### Can I disconnect? Yes, on the same page. SupportKontor then has no more access to your shop. Deactivating the plugin only pauses it. Deleting the plugin disconnects it. ### Does it work with HPOS (high-performance order storage)? Yes, and with the classic order storage too. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “SupportKontor – AI Customer Support by Email for WooCommerce” is open source software. The following people have contributed to this plugin. Contributors * [ supportkontor ](https://profiles.wordpress.org/supportkontor/) * [ silvertaza ](https://profiles.wordpress.org/silvertaza/) [Translate “SupportKontor – AI Customer Support by Email for WooCommerce” into your language.](https://translate.wordpress.org/projects/wp-plugins/supportkontor-for-woocommerce) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/supportkontor-for-woocommerce/), check out the [SVN repository](https://plugins.svn.wordpress.org/supportkontor-for-woocommerce/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/supportkontor-for-woocommerce/) by [RSS](https://plugins.trac.wordpress.org/log/supportkontor-for-woocommerce/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 0.1.0 * First release. ## Meta * Version **0.1.0** * Last updated **8 hours ago** * Active installations **Fewer than 10** * WordPress version ** 6.5 or higher ** * Tested up to **7.1.3** * PHP version ** 8.1 or higher ** * Tags * [AI](https://wordpress.org/plugins/tags/ai/)[customer support](https://wordpress.org/plugins/tags/customer-support/) [helpdesk](https://wordpress.org/plugins/tags/helpdesk/)[order tracking](https://wordpress.org/plugins/tags/order-tracking/) [woocommerce](https://wordpress.org/plugins/tags/woocommerce/) * [Advanced View](https://wordpress.org/plugins/supportkontor-for-woocommerce/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/supportkontor-for-woocommerce/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/supportkontor-for-woocommerce/reviews/) ## Contributors * [ supportkontor ](https://profiles.wordpress.org/supportkontor/) * [ silvertaza ](https://profiles.wordpress.org/silvertaza/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/supportkontor-for-woocommerce/)